My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
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Reply from techpackinsurance.co.uk
Honestly the repair operative was so polite and she explained exactly what she was going to do. She was extremely helpful . Would definitely recommend such an excellent service .

Reply from techpackinsurance.co.uk
Horrible horrible horrible. You need endless long days free to be glued to your home. Finally after weeks (about 6) waiting for a repair (not possible) and then a replacement phone....I have found a day where i can be here all day until 6.30pm.
Happily my delivery slot (you only receive this ON THE DAY) was 12.30 to 1.30. So around 12.15 I wiped my phone. Ive been trying to use an old phone to bridge the gap - endless issues with that as im not logged in to anything.
Then i got an update around 2pm that the driver was delayed until latest (!!!!!) 4.06 pm. It's now 4.48.
At about 4.38 I tried to call and took 10 mins to get past a glitchy log in system. Finally spoke to a lady who had me on hold while she found out EXACTLY what i already know - the delivery is delayed but will be with my by 4.06pm.
Now she has offered to find out what has happened. well ...yes please!!
What a saga.
I cannot choose to pick up the phone from somewhere.
So i guess i unpack the phone with the broken phone. Spend hours setting it up and try again with this tech pack insurance - LIKEWIZE.
As soon as this is over I am cancelling the monthly payment for this.
Its utterly hopeless.
So it's now 5.01 and Im still holding. DPD is the delivery company but on their app and website there isn NO CONTACT METHOD - no chat or email or phone number.
This is why I had to call LIKEWIZE and spend the time getting through all the blockages to prevent call to them.
Likewize last finished at 5.10. The phone might arrive by 7.30pm now. I have to go out at 6.30. Dogs have been stuck home ALL day. I will have to allocate another whole day to get the phone. However that would involve 10 minuted getting through to Likewize on the phone.
I will leave this company and try a new one - very gladly indeed.

Reply from techpackinsurance.co.uk
Rebecca visited to fix my phone screen today. She was really friendly and polite. She was very thoughtful and careful with my phone (I had some sentimental stickers on the back of my phone and she replaced them onto the new back glass). Thank you.

Reply from techpackinsurance.co.uk
Simple, easy and quick process. Phone was repaired and back to me within 7 days.

Reply from techpackinsurance.co.uk
Very reliable and recommendabke to people in terms of customers satisfaction

Reply from techpackinsurance.co.uk
Super impressed. Dropped and broke phone. Replaced within 3 days. No fuss or hassle. Brilliant

Reply from techpackinsurance.co.uk
That was a great service very quickly process . I am very happy 😊

Reply from techpackinsurance.co.uk
Easy to book an appointment.
Quick availability for appointments.
Polite professional staff.
Pleased with efficiency of mending my screen.
Would definitely recommend.

Reply from techpackinsurance.co.uk
A few issues but for £99 excess was good replacement phone

Reply from techpackinsurance.co.uk
Arrived early , very professional, fixed quickly and beautifully . Very pleased . Would definitely recommend!

Reply from techpackinsurance.co.uk
Great turnaround and great service. Much better than paying for those phone insurances

Reply from techpackinsurance.co.uk
The Technician Michael Rodriguez had good comms and went above and beyond doing his job to get the repairs done.

Reply from techpackinsurance.co.uk
Great staff .great fast service .job well done

Reply from techpackinsurance.co.uk
Cannot find any fault in the service or the repair guy that came to fix my daughter phone! Highly recommend the company

Reply from techpackinsurance.co.uk
"Excellent service from Tech Insurance. My phone was repaired quickly and professionally, with great communication throughout the process. The whole experience was hassle-free, and my phone came back working perfectly. Highly recommend their service!"

Reply from techpackinsurance.co.uk
Outstanding service, easy to navigate and replacement was received in less than 24hrs. This is not only a promise but a revolution.

Reply from techpackinsurance.co.uk
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