techpackinsurance.co.ukReviews 

1,740
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 642 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of their overall experience, especially with claims being resolved quickly and smoothly. Many people appreciate the professional and polite staff, who are often described as helpful, knowledgeable, and reassuring, making interactions pleasant and productive. The user experience, particularly the convenient home repair service, is frequently mentioned as a significant benefit, with technicians arriving punctually and completing repairs efficiently. However, some customers also noted issues with the product received, such as refurbished replacements or devices that were not compatible with their existing setup, causing additional hassle. A few other people also felt that the claims process could be slow or problematic, with some experiencing long wait times for repairs or difficulties with claim approvals.

What people talk about most

Service

Users describe positive interactions with service, highlighting its convenience, efficiency, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness,... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with replacements... See more

Claim

Customers had ambiguous experiences with claim, with many reporting swift and straightforward processes,... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more

Company replied

Rated 5 out of 5 stars

Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more

Company replied

Rated 5 out of 5 stars

Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. I chose to have it repaired whilst I was looking after my mum at her house. Lovely man can, polite, smart & friendly. Took my phone to his van & returned it fixed within the hour... See more

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,740)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to complete

Easy to complete
Fast issue resolved
Fast delivery

3 June 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Thierie. We appreciate your review.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Excellent repair

Honestly the repair operative was so polite and she explained exactly what she was going to do. She was extremely helpful . Would definitely recommend such an excellent service .

5 June 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Samantha. We are delighted that you would recommend our service.

Kind regards,
Anne-Marie.

Rated 1 out of 5 stars

Horrible horrible horrible AVOID!

Horrible horrible horrible. You need endless long days free to be glued to your home. Finally after weeks (about 6) waiting for a repair (not possible) and then a replacement phone....I have found a day where i can be here all day until 6.30pm.

Happily my delivery slot (you only receive this ON THE DAY) was 12.30 to 1.30. So around 12.15 I wiped my phone. Ive been trying to use an old phone to bridge the gap - endless issues with that as im not logged in to anything.
Then i got an update around 2pm that the driver was delayed until latest (!!!!!) 4.06 pm. It's now 4.48.
At about 4.38 I tried to call and took 10 mins to get past a glitchy log in system. Finally spoke to a lady who had me on hold while she found out EXACTLY what i already know - the delivery is delayed but will be with my by 4.06pm.
Now she has offered to find out what has happened. well ...yes please!!

What a saga.
I cannot choose to pick up the phone from somewhere.

So i guess i unpack the phone with the broken phone. Spend hours setting it up and try again with this tech pack insurance - LIKEWIZE.
As soon as this is over I am cancelling the monthly payment for this.
Its utterly hopeless.

So it's now 5.01 and Im still holding. DPD is the delivery company but on their app and website there isn NO CONTACT METHOD - no chat or email or phone number.
This is why I had to call LIKEWIZE and spend the time getting through all the blockages to prevent call to them.

Likewize last finished at 5.10. The phone might arrive by 7.30pm now. I have to go out at 6.30. Dogs have been stuck home ALL day. I will have to allocate another whole day to get the phone. However that would involve 10 minuted getting through to Likewize on the phone.
I will leave this company and try a new one - very gladly indeed.

4 June 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

We are truly sorry to hear of your experience, Alice and we completely understand your frustration, this is not the standard of service we pride ourselves on for our customers, and we can only apologise for this shortfall at this time.

To allow us to take a look at your claim journey, and the issues you have encountered, please respond to the Trustpilot verification email with your details.

Update:
We are pleased to see that your device was delivered yesterday, Alice.

We can also see that a complaint has been raised for you. Please be assured that one of our Customer Relations Executives will be in contact to discuss this in detail with you.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Phone

So easy to get repairs done

14 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Angela. We appreciate your review.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Rebecca visited to fix my phone screen…

Rebecca visited to fix my phone screen today. She was really friendly and polite. She was very thoughtful and careful with my phone (I had some sentimental stickers on the back of my phone and she replaced them onto the new back glass). Thank you.

3 June 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, May. We are delighted that Rebecca could assist you so well, and we will pass this review on to the team.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Simple

Simple, easy and quick process. Phone was repaired and back to me within 7 days.

23 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Clare. We are delighted that you found our claims process easy and quick.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Satisfaction

Very reliable and recommendabke to people in terms of customers satisfaction

2 June 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Adekunle. We are delighted that you would recommend our service.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Super impressed

Super impressed. Dropped and broke phone. Replaced within 3 days. No fuss or hassle. Brilliant

1 June 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance. We are delighted that you are impressed with the service we provided to you.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Easy to book an appointment

Easy to book an appointment.
Quick availability for appointments.
Polite professional staff.
Pleased with efficiency of mending my screen.
Would definitely recommend.

28 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Jenny. We are delighted that you would recommend our service.

Kind regards,
Anne-Marie.

Rated 4 out of 5 stars

A few issues but for £99 excess was…

A few issues but for £99 excess was good replacement phone

27 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Glyn. We are sorry to hear that there were a few issues with your claim journey, to allow us to look into this so as to implement changes where possible, please respond to the Trustpilot email with your details.
We are pleased to see that you are happy with your replacement phone.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Brilliant service

Arrived early , very professional, fixed quickly and beautifully . Very pleased . Would definitely recommend!

29 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Nyah. We are delighted that you would recommend the service we provide.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Excellent service

Excellent service

28 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Atta. We appreciate your review.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Great turnaround and great service

Great turnaround and great service. Much better than paying for those phone insurances

19 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance. We are delighted that the service we provided to you was great.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Phone repairs thro barclays insurance by LIKEWISE

The Technician Michael Rodriguez had good comms and went above and beyond doing his job to get the repairs done.

27 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Melroy. We appreciate your review and we will pass this on to the technician and the team.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Cannot find any fault in the service or…

Cannot find any fault in the service or the repair guy that came to fix my daughter phone! Highly recommend the company

30 April 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Denise. We are delighted that you would highly recommend our company.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

"Excellent service from Tech Insurance

"Excellent service from Tech Insurance. My phone was repaired quickly and professionally, with great communication throughout the process. The whole experience was hassle-free, and my phone came back working perfectly. Highly recommend their service!"

18 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Geoffrey. We are delighted that you would highly recommend our service.

Kind regards,
Anne-Marie.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, easy to navigate and replacement was received in less than 24hrs. This is not only a promise but a revolution.

23 May 2026
Unprompted review
techpackinsurance.co.uk logo

Reply from techpackinsurance.co.uk

Thank you for using Barclays Tech Pack Insurance, Isaac. We are delighted that the service we provided to you was outstanding.

Kind regards,
Anne-Marie.

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