Tranquil (Formerly TechSilver) Reviews 

Absolutely no complaints whatsoever! Friendly and efficient service and easy to use

Product worked well although maybe a longer battery life would be useful.
Tranquil staff were excellent helping us quite often initially as we kept forgetting the password, everything else was easy to set up. Staff were always friendly, easy to get hold off and patient. The product worked well for our needs and was unobtrusive.

Fantastic customer service cracking little first device easy to operate and to track can highly recommend

Brilliant customer service. The tracker enabled myself and my siblings to make sure we knew where our dad was (who had dementia) at all times. Knowing his location and in times of “emergencies” being able to phone it and speak to him or a member of public was invaluable. Great piece of kit for a very reasonable monthly sum. Highly recommend.

Brilliant customer service. The device was also really easy to use, and gave us considerable peace of mind while Mum was still at home but also wandering out on her own. It does need charging, so you do need to have someone who can do that.

I recently had the pleasure of experiencing excellent customer service while ordering a spare part for my existing device. Cyrus, the service adviser, was exceptional from start to finish. He responded to my inquiry promptly and with great professionalism, ensuring that I felt valued as a customer. Cyrus took the time to understand my needs and swiftly organized the order, making the entire process seamless. His attentiveness and efficiency made a potentially frustrating situation much easier to manage. I highly recommend this service for anyone looking for reliable and responsive customer support! Thank you, Cyrus!

What an amazing company to deal with. Through no fault on their part I had to return the tracker.
I dealt with a really genuine person called Cyrus who was understanding and everything he said he'd do, he did.
Not being comfortable dealing with robots, it was a pleasant change to speak to an actual human.
A 5 star company that I cannot praise enough and I would recommend them in a heartbeat.

Over the past year or so my mother was in need of a tracking device because she has dementia and was beginning to wonder, the tracking pendent was attached to her house keys and by using the tracker app on my mobile I was able to keep an eye on her and know where she was just in case she wondered far, thankfully mother has been ok
The tracking device has a monthly subscription just like a mobile phone which just come out of a bank account by direct debit
Mother has recently been admitted to a residential care home and she no longer is in need of the tracker
I emailed the tracker company and they have kindly stopped the subscription and have waved the 30 day notice, very nice thank you very much for understanding, it’s been a very hard time at the moment

The Grand Pad has been invaluable in keeping in touch with my Mother and her family. We all live hundreds of miles away from each other.

The first thing my Mother did each morning was open the Grandpad to see what photos / videos we had uploaded. She often commented how much she felt part of our lives by seeing the photos.

The staff at Grandpad have always been superb. My mother had the device for 5 years and we used customer service three times.

I would highly recommend this device for keeping in touch with relatives.

I organised a GrandPad tablet for my elderly mother at the beginning of the pandemic. Mum could never master interacting with her tablet without the support of family (nor could she ever master using a mobile phone or other digital device), but having access to the GrandPad tablet kept her world more open, and it helped her to stay more connected with family.
The quality and reliability of service support from GrandPad/Techsilver has been impressive throughout. There has always been a capable person available at the end of the phone to answer any queries, or help us reset the equipment whenever this was needed. On occasions we received a courtesy call just to see how things were working out, and to offer guidance on how to get the most out of the GrandPad.

Always keeping an eye on the unit in Mums room at the care home- if it was needing to be on its charging cradle, Grandpad would tell me!
Also when touching the screen got to complicated for Mum, Grandpad suggested the auto connect facility and sorted it all out.
For the last 4 years GRANDPAD- THANKYOU!

While this product represents a significant investment, I find reassurance and satisfaction each time I contact their customer service team. Their assistance is consistently prompt, friendly, and patient, which is invaluable during this transitional phase of life with their product.

Hi, I have the techsilver keyring for an elderly relative. It appeared to stop working and I sent an e.mail off to tech support. I didn't get the e.mail back. Instead, Cyrus at tech support phoned personally and helped me sort it out there and then. This is 1st class service from tech' who know what they are doing. Thank you Cyrus.
P.S. If you are like me and taking too long to choose a gps device. Don't waste anymore time. Get this one. It does everything we hoped for.
Regards
Chas.

Do not hesitate to get this Tracker, my father in law has Dementia and this allows him to still live independently, we can check on him making sure he's safe anytime.
TechSiver support is brilliant and by return.
Worth every penny.

We bought this when my Mum who was diagnosed with dementia began to lose her bearings so that she could retain some independence but we could keep an eye on her. We found it easy to use and very helpful.

Jack D was most helpful and very pleasant to deal with.

Sadly my father passed away in February and with everything going on I completely forgot to cancel the subscription for his trackers. I contacted using web chat and the staff quickly sorted out my situation, refunded my payment and passed on condolences, which meant so much to me.
From when I first contacted this company not knowing what tracker we needed, everyone has been professional but made the experience feel very personalised to us. Great products, easy to use and great value.

From first enquiry on the waterproof tracker to answering my question relating to the device one received everything has been dealt with promptly and professionally. Great products and a very useful website. My device was ordered at 2pm, paid for delivery before 1pm, and it arrived 9am next day.
Great service and I would highly recommend this company.

They understood the issues I was facing rather than just trying to sell a product. Any teething issues I encountered were quickly answered. A very good product with great service.

This tracker has been a brilliant tool for us to know where our mother was. Over the last year her dementia has worsened and having this tracker gave us peace of mind that she was safe. Our mother has now been moved into a care home but I will give the device to a friend who's mother also has dementia as its so good.