I ordered flowers, and the bouquet was very small and disappointing. The flowers came slightly closed, and although I expected them to fully bloom within 2 days as mentioned on the website, they dried... See more
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The site was easy enough to use, it would be useful to just be able to browse the whole bunches of flowers on offer instead of having them divided into categories, would make the choosing easier. An e... See more
Company replied
Excellent company to deal with - the English option on their French based website works well and flowers delivered at time requested. The only minor niggle is storing one's details - the Postcode box... See more
Company replied
Very disappointed about it. Blank card received ( no translation required as I wrote in French!). It was simply not written and recipient didn't know who flowers came from. No notification of deliver... See more
Company replied
Company details
Written by the company
Il y a toujours une raison d'offrir des fleurs. Le groupe Euroflorist est la plus grande organisation de livraison de fleurs en Europe, avec environ 10 000 fleuristes affiliés dans 12 pays. L'entreprise a été fondée en 1982 dans la ville suédoise de Malmö. Notre objectif est de rendre l'envoi de fleurs dans le monde entier aussi simple, rapide, économique et fiable que possible. En collaboration avec nos fleuristes, nous livrons chaque année environ 1,8 million de bouquets de fleurs.
Contact info
7 rue Nicolas Appert, 72200, La Flèche, France
- 02 52 88 80 00
- info@euroflorist.fr
- telefleurs.fr
2.9
Average
15k reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Delivered on time and easy to use…
Delivered on time and easy to use website. Very happy with the choice and overseas service
4 March 2023
Reply from Euroflorist France
Dear CW,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Really helpful
Really helpful, prompt advice sending flowers to rural France. Friendly and efficient.
26 February 2023
Reply from Euroflorist France
Dear Sue,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Just as presented on their website
Fast delivery and the flowers were exactly as the picture on their website.
I have received clear communication on the package delivery status.
1 March 2023
Reply from Euroflorist France
Dear Vania ,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Reply from Euroflorist France
Hello ,
We are delighted that you were satisfied with your experience with euroflorist.
We hope to be able to help you surprise your loved ones again very soon.
Best regards,
Euroflorist Customer Service
Reply from Euroflorist France
Hello ,
We are delighted that you were satisfied with your experience with euroflorist.
We hope to be able to help you surprise your loved ones again very soon.
Best regards,
Euroflorist Customer Service
Very straightforward process from…
Very straightforward process from ordering to delivery with a choice of delivery dates that included Saturday and Sunday. The flowers were packed and delivered with care and were very well received. THANKYOU.
19 February 2023
Reply from Euroflorist France
Dear ,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
I do not advise anyone to order flowers on this server! Our money was simply written off, and my daughter was left without a surprise.
Hello. I want to tell you that ordering a bouquet on your service was a big mistake, because in the end our daughter, who turned 20 on February 21, was left without flowers, and we were without money. In addition, for three days we tried to resolve the issue with the support service, but in the end we only lost a lot of time and nerves.
On the day of delivery, from 8.00 to the evening, my daughter was at home, but the courier never arrived, and the support service said that there was no nameplate on the door. But to do this, we left two phone numbers on the site for communication. They didn't bring flowers either the next day or the next day. We called and tried to resolve the issue, but in the end we were blocked. It was the most terrible service and people just stole our money, howling and having a good mood.
21 February 2023
Reply from Euroflorist France
Dear ,
We are sorry to read about your disappointment.
We can see on the tracking number that was provided to you by email the day before the delivery that the delivery agency couldn't find the name of the recipient at the provided address which is why it wasn't delivered.
They were waiting for your instructions.
We hope this provide sufficient information.
Kind regards.
Euroflorist Customer Service.
Reply from Euroflorist France
Dear,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Very Happy with service
Very happy with the service and price. My friend received a beautiful rose bush-for her birthday
22 February 2023
Reply from Euroflorist France
Dear ,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Very helpful
I was searching for a last-minute flower delivery to gift my girlfriend living abroad, euroflorist did what I just needed in simple steps, very helpful!
16 February 2023
Reply from Euroflorist France
Dear Juan,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Ordered same day delivery, never received the items, support lying about items being delivered.
I ordered a flower bouquet and a teddy bear for valentines day with the same day delivery, obviously it did not get delivered. Next 2 days I kept trying to contact live support, they just disabled their chat, meanwhile I was also calling their phone number.
First call - an hour wait, I finally get to support, a lady tells me that they will try to contact the florist and call me back in 30 minutes, that never happened.
Second call - 2 hours wait, I finally get to support, when I tell them my issue, they tell me they can't hear me and hang up instantly.
Third call - an hour wait, I get support to answer and they tell me they cannot seem to get an answer from the florist and will keep trying.
Then I tried email - told them the whole situation, gave them pruchase order number, they reply the next day and tell me the florist confirmed the items as delivered, which never happened.
On top of that, I checked in the mark for "Call before delivery", never received any call from delivery and upon ordering it said I will get a confirmation email to rate their services once my items get delivered, that did not happen either.
So they are at this point simply lying to me about my items being delivered, even though as they said, I should have received a phone call and an email confirmation for delivery and since I didn't get either, it should be proof enough for themselves to know that items did indeed not get delivered.
EDIT: I have received a reply here, will edit post when refund is received.
EDIT2: Refunded on 21st of february, a week after the order.
14 February 2023
Unprompted review
Reply from Euroflorist France
Dear Sunshns,
We are sorry to read about your disappointment.
We are providing the information provided by the florist. Valentine's day is a very busy period for the florist and customer service which explains you have issues contacting us. Sorry the inconvenience.
We will proceed to the refund of your order.
Kind regards.
Euroflorist Customer Service
The Artist's Touch was Real
The recipient was delighted with the beauty of the arrangement. Thank your so much for your artistic touch.
13 February 2023
Reply from Euroflorist France
Dear Laurens,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
I ordered the flowers from Australia to…
I ordered the flowers from Australia to be delivered in France. The person to receive these were away (unbeknown to me) at the time but the florist phoned and arranged for the bouquet to be chosen when she returned. She has now done this and has some beautiful flowers. How amazing. Thank you
11 February 2023
Reply from Euroflorist France
Dear customer,
We are delighted that you were satisfied with your experience with euroflorist.
We hope to be able to help you surprise your loved ones again very soon.
We hope to be able to help you surprise your loved ones again very soon,
Euroflorist Customer Service
Reply from Euroflorist France
Dear Oxley,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Quick efficient timely delivery and…
Quick efficient timely delivery and service.the flowers were fresh and beautiful. Thank you once again. I will definitely always use your service
12 February 2023
Reply from Euroflorist France
Dear Ron,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
No text card sent
Even though i paid 20 days in advance, there is no text card that I sent. This company is a joke. I email them that they did not send my card and the caretaker tells me it’s in the bouqette or in the instructions paper which is a lie. No apologies, nothing. 👎🏻👎🏻 never buying from this company again. Try others.
15 February 2023
Unprompted review
Reply from Euroflorist France
Dear Melih
We are sorry to read your disappointment.
Kind regards.
Euroflorist Customer Service.
Flowers Not Delivered
I ordered flowers to be delivered for my daughter on Valentine's Day in Lyon France to the 69009 zip code. To date, the flowers have not been delivered, no tracking number received but a receipt to show that the funds were deducted by the bank. Additionally, none of my emails were answered. It is now February 16th, 2023 @2:52 a.m in France, and still no follow-up from this company.
I am totally disappointed in this service.
14 February 2023
Unprompted review
Reply from Euroflorist France
Good morning,
We are sorry to read about your disspointment.
We cannot check your order as ytou don't provide your payment ID.
Valentine's day is a peak period and the handling of complaints can take longer than our usual (which is 3 business days) but if we have received your email we will get back to you asap.
We hope this may provide sufficient information.
Apologies for the inconvenience.
Kind regards.
Euroflorist Customer Service.
Bouquet of lovely flowers arrived on…
Bouquet of lovely flowers arrived on time. Recipient absolutely delighted!
14 February 2023
Reply from Euroflorist France
Dear alan,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Reply from Euroflorist France
Dear Diane,
Thank you for your review.
We are delighted you were satisfied with your experience with Euroflorist.
We hope we can help you surprise your loved ones again very soon.
Kind regards.
Euroflorist Customer Service
Pathetic
Pathetic. Recipient never received the flowers and the local agent never returned the recipients phone call.
How do I get a refund?
4 February 2023
Reply from Euroflorist France
Dear Simon,
We are sorry to read about your disappointment.
We can see on the tracking number that was provided to you by email the day before the delivery that the delivery agency couldn't find the name of the recipient at the provided address which is why it wasn't delivered and the provided phone number seems incorrect.
They were waiting for your instructions.
We hope this provide sufficient information.
Kind regards.
Euroflorist Customer Service.
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