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TelephoneGhana.com Reviews 

244
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Fast transfers, fast refund in case of failure. Could do a little better in pricing per mins.

Rated 5 out of 5 stars

Ever since I started utilizing your services I have never been disappointed. I think that your service charges are reflective. I have never experienced any cheating or disappointment from you. This ma... See more

Rated 5 out of 5 stars

I have been using your services for years now and we’ve been very pleased! We enjoy our time talking, connection is quick and mostly, the clarity of our calls. I’ve also been pleasantly surprised as I... See more

Rated 5 out of 5 stars

This company is the greatest company in the world I can refill my husband's phone and our family in Ghana super fast. Place your order and they receive it quickly in no time. I would not use any other... See more

Company details

  1. Telecommunications service provider
  2. Internet Service Provider

About TelephoneGhana.com

Written by the company

Founded in 2008, TelephoneGhana.com is a website dedicated to help Ghanaian people living abroad keep a close relationship with their loved ones back home in Ghana. The services TelephoneGhana.com offers include voice credit and mobile recharges.

For more info, visit:

Written by the company

24/7 Customer Service

Send credit to Ghana mobiles in 3 easy steps

TelephoneGhana - official top-notch service

Get the most out of your mobile recharge service: amazing quality and great customer service. Wait no more, join TelephoneGhana.com and top up now!

  • Trustworthy & secure
  • Fabulously easy to use
  • 10+ years of excellence
  • 24/7 Customer Support
  • Instant recharge on the go
  • Mobile credit at your fingertips

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

244 reviews

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4.6

All reviews

(244)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Some times the processing is rather slow

Some times the processing is rather slow. Over all I have good success using the service.

27 June 2019
Unprompted review
TelephoneGhana.com logo

Reply from TelephoneGhana.com

Hello,

Orders can be processed with a delay if the operator is going through some technical issues or receives a high number of requests at the same time. We apologize for any inconvenience!

We also have great news for you! Because you've placed many orders on our website in the past, you now have 1,226 Thank You points in your account, that can be converted into $12.26 worth of Voice Credit for free international calls. All you need to do is go to the "My Information" page in your account and click the "Convert" button in the "Thank You points" section

Your TelephoneGhana team

Rated 2 out of 5 stars

The last few times I have used you I…

The last few times I have used you I never get a success. It takes 30-60 minutes to get the airtime I requested.

15 May 2019
Unprompted review
TelephoneGhana.com logo

Reply from TelephoneGhana.com

Hello John!

When sending credit to a prepaid mobile number in a different country, usually the credit is sent right away. However, if the operator is receiving a high number of recharges at the same time you are placing your order, it can take a bit longer for the amount to be updated. For any questions, our Support Team is available 24/7.

Have a great day!
TelephoneGhana.com

Rated 4 out of 5 stars

Good service. Highly recommended

I have used TelephoneGhana for many years and their service has always been swift and good. I will however like them to update the webservice so that I can store more names instead of the last few top ups I have made.

11 May 2019
Unprompted review
Rated 5 out of 5 stars

I use this site a lot

I use this site a lot, and have been for long time, always have quality service. At times when I needed to contact customer service, they always replied back in timely manner to inform me by email.
Recently, MTN Ghana service provider system was down, and unable to complete airtime purchases for about 7 days, they emailed me an Easter Discount Offer, that was valid until 4/20/19, but since I could not purchase airtime with discount, they sent me another discount for more, with code.

27 April 2019
Unprompted review
Rated 1 out of 5 stars

You stole my money

You stole my money, I made a charge, but never arrived to the destinatari, but however You charge my mone on my card.
You are a thieves and You never take a phone call to could make a complaint, that was the last time I use Your service. SOB.

26 April 2019
Unprompted review
TelephoneGhana.com logo

Reply from TelephoneGhana.com

Hello Octavio!

Checking your account we can see that both orders placed this year using our service were successfully processed and the credit was sent to the numbers you chose. It is possible that the recharged number had an active subscription which was charged right after the credit was added or that the beneficiary did not receive the SMS notification. For more details, we kindly ask you to contact the operator to which the number belongs. Unfortunately, we couldn't find any attempt from you trying to contact our Support Team. For any questions, we are available 24/7!

TelephoneGhana.com

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