tellmeGen Reviews 220

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the platform intuitive, well-organized, and visually appealing. Many people appreciate the detailed and informative nature of the product, especially the health genetic parts and pharmacogenomic insights, which help them understand their predispositions and medication compatibilities. The process of collecting and sending samples is often described as easy and fast, with clear instructions. However, some people were dissatisfied with the response time and service, noting delays in receiving results or communication regarding sample quality. A few other people also felt that the product lacked specific details like full mtDNA sequences or exact genetic variants, requiring them to dig into raw data files for more in-depth information.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many customers praise the comprehensiveness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the overall experience... See more

Response time

Consumers have mixed experiences regarding response times. While some reviewers praise quick customer service... See more

Service

People report ambiguous experiences with service. Many customers praise the professional and quick service,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the comprehensive and high-quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly and personal communication, so that expectations were clear regarding delivery, sampling, return mail, and length of time during process. It's not fast, but that was not a problem. I'd love t... See more

Company replied

Rated 5 out of 5 stars

I had a very pleasant experience with tellmegen! Not only were their instructions clear as day (my biggest fear was messing up getting my DNA to them) my DNA kit was received lightening fast by them.... See more

Company replied

Rated 5 out of 5 stars

The result is very thorough for all parts, especially in the health genetic parts. The result get updated regularly for better accuracy over time. I was hesitant to use it but now I can say go for it... See more

Company replied

Rated 5 out of 5 stars

Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link... See more

Company replied


Company details

Written by the company

tellmeGen's online genetic test. Includes ancestry tests, predisposition to diseases and genetic nutrition analysis, among others. With tellmeGen's DNA test, you’ll discover in-depth insights about your health, origins, and wellness that you didn’t know before. More than just a genetic test: the most comprehensive and accessible genetic service you can find. Análisis genético online de tellmeGen. Incluye test de ancestros, predisposición a enfermedades, y análisis genético de nutrición, entre otros. Con el análisis genético descubrirás en profundidad numerosos aspectos sobre tu salud, origen y bienestar que antes desconocías. Mucho más que una simple prueba genética: el servicio genético más completo y accesible que puedes encontrar.


Contact info

4.0

Great

TrustScore 4 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not registered all kit, only 1 of 3

I am old and not very clever. I bought kit in October 2024. I did mistake, keep only 3 last numbers. They not contact as, for my question when will be answer - wait! But they not registered 2 of 3 tests. It was in one parcel in one box and now they ask me to pay 50£ for post. Its mean they did mistake and I have to pay. They still my money.

2 July 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
Have you explained your situation to our Customer Service so they can assist you? Remember to include your registration email in the message, in case you don't have the kit code.
Did you purchase a Family kit?
We will need more information about the issue.
Best regards.

Rated 5 out of 5 stars

Great company

Great company. Everything was straight forward. I highly recommend tellmeGen

27 June 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you so much :)!

Rated 3 out of 5 stars

Not sure about validity of data

I am not sure about validity of this data, some things look interesting, but some are obvious mistakes...
I think this whole research is missing data. Maybe I will redo the same test over 15 years.

23 June 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
We can guarantee the validity of our data, but if you have any doubts, we recommend contacting our customer service to see if we can assist you with them.
In any case, we appreciate your feedback and hope that in 15 years we will have convinced you to repeat the test.
Best regards.

Rated 1 out of 5 stars

False advertising

They don't provide full mtDNA sequence, nor clarify that in the description of the mtDNA advert. They say they provide a "migration Path" map for the haplogroup. The little map they provide is not even accurate, we can get better maps of the internet. There is no information on specific haplogroup subgroup. They also say results take up to 6 weeks giving the impression we'll get an in depth analysis. It took less than a month. Not worthwhile.

1 June 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
Nowhere do we claim to provide the full mitochondrial DNA sequence. If you had any doubts, in addition to what we have on our website, we offer a free demo to view the results and have a customer service team with live chat.
One of your complaints seems to be that we have a maximum waiting period of 6 weeks and we took less than the maximum time? Are you complaining that we don't always make our users wait the maximum allotted time?
You mention expecting a detailed analysis because of the 6-week wait (?). We would like to reiterate that we literally have a free demo that shows an example of the results we provide.
Additionally, with all the information we provide in our results, you gave us a 1-star rating based on one section.
You didn’t mention anything about the rest of the data in the report, just the mitochondrial DNA.
We kindly ask you to be reasonable and reconsider your opinion of us. The only misleading thing here is your review.
Have a great day, best regards.

Rated 5 out of 5 stars

Instructions Is Very Clear, Good Value for the money

Good Value for the money, Worth even more, DNA Test is awesome product, Easy to use , instructions is very clear, and easy to follow, and it's not complex to follow the guide.

4 June 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for the review.
We hope everything went smoothly.
Best regards.

Rated 5 out of 5 stars

Amazingly accurate results

I found the results on health and properties to be astonishingly accurate. The lineage is also very interesting.

4 June 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for the review.
We’re glad to have pleasantly surprised you :)
Best regards.

Rated 5 out of 5 stars

I defiantly recommend it for anyone

The result is very thorough for all parts, especially in the health genetic parts. The result get updated regularly for better accuracy over time. I was hesitant to use it but now I can say go for it you won't regret it as you will know more about yourself.

4 June 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for the review.
And if you have any questions, feel free to contact us by email and we’ll try to help.
Best regards.

Rated 2 out of 5 stars

Fun but maybe not the answers I was hoping to find

Very interesting, lots of data, but I couldn’t help but question the validity of it all when as a natural redhead my results showed that I apparently do not have the MC1R gene and have a less than a 1% chance of being a redhead

Knowing this was clearly wrong made me question it all so interesting, yes, accurate…. Who knows? 🤷🏼‍♀️

5 April 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
No, the results did not say that you lack the MC1R gene.
All humans have the MC1R gene.
What we indicated is that the genetic alleles, the forms of the gene we detected, show that the probability of being a redhead is low.
Importantly, it is a probability. You might have a form of the gene that is particularly rare, causes the redhead tone, and the test may not recognize it due to its very low incidence in human populations.
Precisely because this can happen, we always talk about probabilities, not certainties, with these kinds of traits.
If you have any doubts about this section, please contact our Customer Service, and we can provide more information on the red hair color and the genetic influence on this trait.
We even dedicated a section to it on our blog:
https://help.tellmegen.com/redheads-in-extinction/?lang=en
Please, we kindly ask that you let us respond to your doubts before giving us a 2-star rating due to a misunderstanding of the results.
Thank you very much, we look forward to hearing from you.
Best regards.

Rated 2 out of 5 stars

Still lacking tons of features. Let's see if they improve.

Update: Based on the recent response I just received, my feelings were correct. They are still building out their platform and appear to be working on improving their business model to provide features more in-line with what most of the population expects from a DNA testing organization. My below review still stands, but I'm willing to wait and see what they produce before removing it.

I would not recommend. It is my assumption that anyone using this test is wanting to know more about their heritage, DNA lineage, find others who match your DNA as well. Just like Ancestry, 23andMe, etc. If you are one of these people, avoid this test at all costs.

It's not polished, it's something a medical office would send out a test for. If you want to know your hair is black, your teeth are deep rooted, you produce earwax and sweating and have high or low blood pressure, where your ancestors existed 300,000 to 50,000 years ago, and that's it! This is the test for you. But if you're seeking what the other DNA Ancestry/Heritage companies provide, this isn't it.

Tons of medical genetic information, terrible ancestry mapping and zero geographic associations to other living people. Every single DNA test that I've taken has shown me that my family, who came from Mexico, migrated from Spain and are of Sephardic Jewish ancestry. Every single one of them, but this one, Spain is empty, no matches anywhere on the continent; and coming from a company based in Spain! That's wild. Avoid it and go with the other companies instead. I gave it 2 stars because from a medical standpoint it's fairly accurate, but that's about it.

8 May 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
We are a genetics company with a broad product that covers several areas.
It seems that you were looking for an analysis specifically focused on ancestry. In that case, we kindly ask for your patience, as we are preparing an update for the results of that section, which we hope to release over the next month. The goal is to expand the genetic populations we detect. The update will be free of charge, and we suggest waiting until then to leave or modify your review if you are satisfied with the additions once the update is available.
In any case, we apologize for not meeting your expectations.
Best regards.
EDIT: You are partially right. The platform itself is operational and functional.
That update is part of the free and ongoing updates we carry out.
This is something we publicly share on our website; we make improvements and expansions over time at no cost to the user. Genetic science continues to incorporate advances, and therefore, we cannot stop either.
It is a field of work that requires permanent implementation.
We appreciate your patience and curiosity, and we hope that the new introductions will be more to your liking.

Rated 5 out of 5 stars

I love it!

1) very good customers service: They send me 3 kits in total without charging me extra. Once I got the description wrong and they couldn't get DNA out of the sample. The next time the delivery company lost the kit. The third kit made it to Spain, fortunately.
2) the results... wow! The day they arrived, I couldn't do anything other than scrolling through them.
It's so unbelievably interesting and accurate.
A few examples: they claim I have a very high probability of developing knee arthritis; more chances than 99% of their customers. It's true! I developed knee arthritis in both knees very early, in my thirties.

Height, skin color, eye color, hair color, intelligence, blood group... that's all true. Only with the "high probability of low bmi" my genetic predisposition unfortunately doesn't match the results in real life. I will never be able again to blame my genetics. :-D

Very interesting, especially if there is breast cancer within the family, are the BRAC1 and BRAC2 genes.

What I really wanted to know are the COMPT and MHFR genes, they are covered, too of course. Even IF something isn't covered, there is still the raw data you can download. I have to admit, handling those raw data is easier for me than probably 95% of other costumers, for I am a molecular biologist. But anyway, if something was missing genetically, that you want to know, you could find a way to extract it from the genome data.

Having those 4 genes (I mentioned earlier) tested in the laboratories nearby, btw, would cost as much as analyzing this whole genome with tellmegen.

I also love the way they present their data! There's background information in case you're not familiar with the gene or complex of genes for some syndromes.
And the best: the Gaussian bell curve where you can accurately adress your personal risk. "Medium risk" as tellmegen interprets it, is a very diverse risk spectrum. I prefer to know more in detail what could happen.

3) pharmacology, that's also great. I know now what drugs I shouldn't use because the side effects would be severe. Also, I know which drugs I should take more of than the average person to have the same effect. Could be useful someday!

4) ancestry: at first sight it's a bit confusing that my home country, where 3 of 4 grandparents and their whole families came from, isn't listed. (The 4th grandparent's country is listed with 20%). But it's not meant politically, it's meant that genetics of another tribe are present in my DNA. They are found in nearby countries as well.

Thank you tellmegen, it couldn't have made me more happy! Currently, I am advertising it to everyone I know. :)

1 May 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Haha, thank you very much for the review.
One of the best we've had, we're really glad you enjoyed it so much.
Best regards.

Rated 2 out of 5 stars

Read this before using TellMeGen

I bought a basic report and it was nearly unreadable as it was written in scientific jargon. In order to understand it I had to order more services andpay nearly the same amount AGAIN.

When I complained the company contacted me and offered a partial refund and a freebie if I took back my review.

24 March 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello,
It's not written in scientific jargon, but please understand that there are concepts that don't have a name in everyday vocabulary. The only way to refer to them is by using the terms assigned to them by the professional community.
Even so, some users have contacted us regarding their reports, and we've helped them to some extent free of charge. However, if a detailed development is needed, we recommend purchasing the consultations.
We hope that in the end, you have been able to understand and enjoy your results.
Best regards.

Rated 1 out of 5 stars

They Just took the Money and never gave…

They Just took the Money and never gave me the result.
Don't buy It

4 March 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Hello.
We don’t understand what you are referring to, and we have never done such a thing.

Please provide us with your kit code and/or registered email in a private message so we can check what has actually happened.

Thank you, best regards.

Rated 5 out of 5 stars

Thank You

Thank you so much that was so quick and great reports about my DNA.

24 January 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for your review!

Rated 5 out of 5 stars

Quick and responsive

Great customer service. I had to use both the online chat and the customer support after the purchase: both replied immediately and were super helpful

23 January 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for your review!

Rated 5 out of 5 stars

Great Experience

Great experience with tellmeGen! The process is very straightforward and user friendly. Any questions you might have the answers are probably on their website. I can absolutly recommend it

22 January 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

Thank you for your review!

Rated 5 out of 5 stars

Highly recommend kit

I used the DNA kit this company provides and I am more than happy with the results analysis I have received. I think that different product options offer different results, for the one I used I am more than happy.

21 January 2025
Unprompted review
tellmeGen logo

Reply from tellmeGen

We're glad you liked our genetic analysis.
We're here for anything you need.
Best regards.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look