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Rated 1 out of 5 stars

This company is a scam do not buy from them. They took my money and confirmed everything straight away before the actual purchase. Then nothing no phone, no contact, no replies just silence and £43... See more

Rated 1 out of 5 stars

I order a Samsung s9 phone a month ago they said it was out for delivery with the shipper, there was a tracking no ,so I tracked the so called phone from Latvia to Riva to Brussels to Paris then nothi... See more

Rated 1 out of 5 stars

They said the phone was lost by delivery company, the promised refund never arrived so I m having to do a visa card dispute. They don't answer emails. I don't trust telwer.com or trustpilot. Why do... See more

Rated 3 out of 5 stars

Not the best experience,the phone never arrived,due to Shipping issues,they are based in Latvia,so don’t expect next day delivery. After much tooing and froing we finally secured a refund but this... See more

Company details

  1. Mobile Phone Shop

Written by the company

Telwer is a company in selling highest quality refurbrished phones at best prices making newest phone technologies affordable for everyone.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

76 reviews

5-star
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1-star

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Rated 1 out of 5 stars

ITS A SCAM!

ITS A SCAM!! THEY ARE REPORTING ALL THE BAD REVIEWS! SO NOBODY CAN SEE ITS A SCAM DONT ORDER ANYTHING

2 August 2020
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

So further investigation reveals that the website for the courier they use was created at the same time as their own. Suitably suspicious, cynical doesn’t cover it.

30 July 2020
Unprompted review
Rated 1 out of 5 stars

They never deliver your order

They never deliver your order, say it is lost and then offer a refund which never comes. They then report all the bad reviews to try and make it look like its a good company. sym

29 July 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered a note 10+ and as many…

I have ordered a note 10+ and as many other people i have the same issue where my parcel just stopped mid transit and "got lost". The courier is based in a aviation museum in Latvia and you cant even use any services on their website + the service calculator is broken, which is already screaming that its a scam. Telwer.com are flagging every true review as a violation so that more people would fall for their scam. Wish that i had looked into this a bit deeper before purchase but oh well. I will contact my bank and report as fraud and let them deal with it.

28 July 2020
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM AVOID AVOID

Scam!! Scam!! Avoid !!! I purchased a new iPhone from Telwer. After a week the parcel stopped ... most likely it was never sent or was lost. I do not recommend purchasing any products and stay away from this company.

28 July 2020
Unprompted review
Rated 1 out of 5 stars

iPhoneXR To UK

I paid for an iPhoneXR on 13th July. After watching the delivery progress it allegedly got as far as Lille. Telwer now do not respond to email or answer the telephone and the Courier company do not respond either. I have requested a refund but no reply.
Don’t be taken in by the slick advertising as they don’t deliver what they promise. Very bad service.

28 July 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a I phone X maX a few weeks…

I ordered a I phone X maX a few weeks ago and it got lost in transit i was told a full refund would be given and i have yet to receive anything and now they are ignoring my emails , I wouldnt reccommend this comnpany at all were quick to take my money but yet cant refund or answer my emails find it very convenient that my phone has been lost in transit not happy and very angry....,.

28 July 2020
Unprompted review
Rated 1 out of 5 stars

WARNING DO NOT BUY ANYTHING FROM…

WARNING DO NOT BUY ANYTHING FROM TELWER!!!
I paid €209 for a mobile phone which was alledgedly lost in shipment (transit). I have emailed Telwer and Dmitrijs-Sales Manager for a replacement or refund. We agreed to the replacement but this did not happen either. I have now asked for a refund. Dmitrijs has not responded. I now believe Telwer to be a fraudulent scam and Dmitrijs dishonest. I am sure law enforcement in Latvia will be interested to hear about any dealings. Unfortunately I now doubt I will ever get my money back!!!

27 July 2020
Unprompted review
Rated 1 out of 5 stars

Scam

Is a scam guys, please don't buy from them. I have ordered a phine that never arived and they don't want to refund me now.

25 July 2020
Unprompted review
Rated 3 out of 5 stars

Not the best,but not the worst.

Not the best experience,the phone never arrived,due to Shipping issues,they are based in Latvia,so don’t expect next day delivery.
After much tooing and froing we finally secured a refund but this took some time.
Customer service manager was helpful and did his best for us.
In my opinion if you are prepared to wait you may get a good bargain.

22 July 2020
Unprompted review
Rated 3 out of 5 stars

long wait......but possible bargain.

I have had a long few days involving this company,and it’s not been all good. I ordered an S9 plus from them,at a very good price but unfortunately after 2 weeks the phone did not materialise,due apparently to a dishonest Latvian shipper,who was stealing the phones!.Its taken nearly a week to finally receive a refund and the whole business left me feeling pretty annoyed.At myself and also at this company.
If you can wait 2 weeks I,m sure you will get a bargain but in my experience if something’s too good to be true.....well,you know.
The saving grace for this firm was Dmitrijs,who after a huge amount of emails both ways did finally secure the refund for me.Had I not had his help in this I would have escalated my case through PayPal,which can take a month to resolve.
He is dedicated but tells me he,s leaving which will be a lose to Telwer. If not for him I would have starred this lower.Good Luck.

22 July 2020
Unprompted review
Rated 3 out of 5 stars

Very good definitely would by from here…

Very good definitely would by from here again but the only bad thing I didn’t like is I really didn’t understand the shipment of it all it confused me to where I need to email them about three times but apart from that one little thing it was amazing to be honest

10 July 2020
Unprompted review
Show reviews in all languages. (76 reviews)

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