Temple & Webster Reviews 12,924

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and reasonable prices. Many appreciate the ease of the ordering process and the prompt, efficient delivery service, often noting that items arrive quickly and well-packaged. However, some people were dissatisfied with specific issues, such as missing parts in their orders or significant delays in delivery. A few customers also reported receiving faulty products or experiencing structural problems with items like beds, leading to safety concerns and inconvenience.

What people talk about most

Product

Consumers are highly satisfied with the products, often praising their quality, value, and aesthetic appeal.... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick delivery... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as great, high-quality, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy, with quick... See more

Price

People report positive experiences with price. Customers consistently praise the great and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I buy all my furniture from temple & Webster in the last year I have purchased at least 10 items from beds to mattress dining tables recliner chairs I just purchased a king size bed frame & king size... See more

Company replied

Rated 5 out of 5 stars

Have purchased many products from temple and Webster for our new home. From wall sconces to outdoor furniture and everything in between. They have a great customer service to assist with product quest... See more

Company replied

Rated 5 out of 5 stars

I got what I ordered, most important. It came exactly as described on their website. I ordered a gorgeous floral doona cover with a aquamarine background. The doona cover is also reversable! I got 2x... See more

Company replied

Rated 5 out of 5 stars

I ordered two pieces of furniture from Temple & Webster and unfortunately one piece was damaged by the transport company(no fault of T&W). Temple & Webster were amazing and sorted the issue out immed... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Lighting Shop
  4. Living room shop
  5. Mattress Shop
  6. Rug Shop

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.
  • $25 off your first order when you sign up for our email newsletter.
  • Fast delivery across Australia.
  • 200,000+ products to suit every style and budget.
  • Curated collections and style advice.
  • World-class customer service.
  • Stress-free 30-day returns on most items.
  • Sale events, with savings of up to 70% off.

Love saving?

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Online order

Easy process to find and order what i wanted.
Delivery was fast

10 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Jason, Simple, smooth, and speedy—so glad we got it right for you!

Rated 5 out of 5 stars

Lovely quality shelf unit

Lovely quality product with proper instruction booklet, the photos on the website are good and they show the correct colour and details, the product was packaged well for the shipping and arrived on time

6 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Tamra, We love hearing this—spot-on photos, easy instructions, and a smooth delivery make the perfect combo!

Rated 1 out of 5 stars

False misleading pictures

False misleading pictures. Misleading delivery deadlines and appalling customer service.
We ordered two marble lights, back in January. When we ordered them the delivery time was about 6 weeks. All good. When we got the confirmation email that blew out to March. Not great. Then it was delayed again. When they arrived an additional day later than the second delayed date, they were a completely different colour to the pictures with customer service insisting that it was ‘slight variation’. They were completely different. Not even close. And consequently not useable for our new bathroom. After back and forth we agreed they would refund and I’ve been receiving multiple emails from multiple team members (seriously question them having any form of CRM system that accurately tracks comms) because they’ve only refunded us for one product.
Exhausting and just such a disappointing experience with zero accountability for a 12 week roundabout with nothing to show at the end of it.

8 April 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey JC, We’re here to help! Please email care.socialmedia@templeandwebster.com.au with SMQ JC in the subject line so we can find your order quickly.

Rated 4 out of 5 stars

Futon bed frame

Great product and fantastic price but some of the pieces were labelled wrong which created a fair amount of confusion and resulted in having to dismantle the almost-complete bed frame and start again.
Would still recommend.

8 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Lauren, we’re glad you love the product and value, and we appreciate you flagging the labelling issue!

Rated 5 out of 5 stars

Temple & Webster is awesome!

Great products - good quality and really beautiful - very reasonable prices, and super quick delivery. Very happy all round!

8 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey there, so glad you’re happy with everything all round!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. John was very helpful, polite, and understanding throughout the process. I really appreciated the clear communication and professional support.

7 April 2026
Unprompted review
Temple & Webster logo

Reply from Temple & Webster

Hey Aminabbas, Your feedback means a lot—glad we provided such helpful, polite, and professional support!

Rated 5 out of 5 stars

Unique Bedroom Furniture

Just purchased bedroom side tables in multi timber look. So different! Previously purchased chest draws in similar look. Makes our room look very trendy and unique☺️

7 April 2026
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Reply from Temple & Webster

Hey Pam, your matching pieces sound like they’ve styled your space perfectly!

Rated 5 out of 5 stars

Sturdy slide

Great discount, quick delivery, hassle free!

7 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Amanda, so glad you had a smooth and easy experience!

Rated 5 out of 5 stars

Table

It was easy to order and pay for the goods. They were delivered as stated and the table was easy to assemble and very sturdy. Love it

7 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Mrs.Williams, Simple, seamless, and sturdy—so glad your table ticks all the boxes!

Rated 5 out of 5 stars

So Happy with my purchase.

Website easy to navigate, product as described.
Fast delivery.
Very happy with my purchase.👌

6 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Cassandra, Click, delivered, and loved—sounds like a perfect shopping experience!

Rated 5 out of 5 stars

Products are fantastic

Products are fantastic. Always delivered well before they say.

6 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Kallie, so glad we could get your favorites to your door ahead of schedule!

Rated 5 out of 5 stars

Easy website with great visuals

Easy website with great visuals, delivery quick & great prices especially with discounts when applied

4 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Lisa, from our screen to your door, we’re thrilled to make your shopping experience as pretty as it is speedy.

Rated 5 out of 5 stars

Description of the products were clear…

Description of the products were clear and precise. Delivery was fast and I liked that I was informed when my package arrived. Overall, I really like the whole experience at buying online at Temple & Webster.

6 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Lise, There’s nothing we love more than a seamless shopping journey from that first click to the final "ding-dong" at your door!

Rated 5 out of 5 stars

The products arrived quickly

The products arrived quickly, in good condition and the recliner chairs and just soooo comfortable. Very happy 😀

5 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Carmen, That makes us even happier—so glad you’ve found your new comfort zone!

Rated 5 out of 5 stars

…happy customer

The service is good the price is fair and the delivery was quick and the product is very good

5 April 2026
Temple & Webster logo

Reply from Temple & Webster

Hey Valerie, So glad to hear the service, price, delivery speed, and product all hit the mark for you—what a perfect combo!

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