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Tenant Angels Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and supportive, making complex situations less daunting. Many appreciate the clear explanations and expert guidance provided, ensuring they understand their rights and the process. Reviewers frequently highlight the quick response times and efficient handling of claims, often leading to successful outcomes. The overall service is described as excellent, with many finding the process smooth, stress-free, and easy to navigate. Customers feel well-supported throughout their claims, appreciating the personalized approach and clear communication. This comprehensive support often leads to successful outcomes, with many recommending the company for its reliability.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their attentiveness, helpfulness, and supportive approach... See more

Service

Reviewers mention positive feedback about service, often describing it as stress-free, swift, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, often highlighting the speed and efficiency of... See more

Claim

Users describe positive interactions with claim services, often finding unexpected opportunities for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel at Tenant Angels is an absolute knight in shining armour. Twice my flatmates and I have been in situations with a terrible landlord or leasing agency and both times Daniel has come to our rescu... See more

Company replied

Rated 5 out of 5 stars

What a brilliant experience from start to finish. Super efficient and very clear advice. We are extremely grateful for the support we have received so far and the expert guidance we have been given. T... See more

Company replied

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied


Company details

  1. #31 of 156 best companies in Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

990 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(990)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“They Didn’t Just Advise – They Took Action for Me”

Im having a really positive experience with Tenant Angels. They are incredibly supportive and understanding while Im going through a difficult situation.

They took the time to listen to my case, explained my options clearly, and most importantly, referred me to a solicitor who has now taken my case on. That support made a huge difference and gave me confidence moving forward.

I’m very grateful for their help and would highly recommend Tenant Angels to anyone needing advice or guidance with tenant issues.

23 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Mrs Pickett,

Thank you for taking the time to write this, it really means a lot.

I’m sorry you’ve been dealing with a difficult situation, but I’m so pleased we were able to step in, listen properly, and help you move things forward. Getting the right solicitor involved at the right time can make a big difference, so it’s great to hear that’s given you some confidence.

You’ve been an absolute pleasure to deal with throughout, and I’m glad we could support you when you needed it.

Wishing you the very best with your case - we’re always here if you need anything along the way.

Best wishes,
Tenant Angels

Rated 5 out of 5 stars

Thanks Daniel

Thanks Daniel. Very quick and well supportive.

20 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Jiffin,

Really appreciate this, thank you. Glad we could help and get things moving quickly for you.

Shout if you ever need anything.

Daniel
Tenant Angels

Rated 5 out of 5 stars

Brilliant

Brilliant fast easy service thank you for your help

19 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Really appreciate that, thank you. Glad we could keep things quick and straightforward for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I appreciate their support in…

I appreciate their support in everything. Now I am just waiting for the next steps.

17 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Really appreciate that, thank you. We’ll keep things moving and keep you updated on the next steps.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Helpful, informative and courteous

Helpful, informative and courteous.
Took all the stress out of a legal issue for me.
Put me onto a great lawyer who got a positive result.

3 December 2025
Tenant Angels logo

Reply from Tenant Angels

Hi Tomas,

Really appreciate this, thank you. Glad we could take some of the stress off and get you to the right solicitor - great to hear it all worked out well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Fast, efficient and friendly

Fast, efficient and friendly service

13 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Candida,

Thanks so much, really appreciate that. Glad we could keep things quick and easy for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Best services I am glad with their…

Best services I am glad with their behaviour and they are so friendly. 100% recommended.

16 March 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Hadia,

Thank you, that’s really kind of you to say. Glad you felt well looked after - that’s what we aim for.

Really appreciate the recommendation too 😊

All the best,
Tenant Angels

Rated 4 out of 5 stars

Good communication

Good communication. Very professional.

13 March 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Richard,

Thank you, really appreciate that. Glad the communication and service hit the mark for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Successful claim ☑️ Helpful, transparent and honest

Lovely people to speak to, informative and clear in what happens should you pursue a claim.
When I had T&C’s questions regarding the solicitor and fees these were answered transparently. Subsequently sourcing an alternative option for me which worked great for my circumstances!

Thank you for being open and honest, as well as putting me in touch with such a great solicitor.

21 January 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Charlotte,

Thank you, this is really nice to read.

I’m glad we could answer everything clearly for you and find an option that suited your situation - that part’s really important to us. Good to hear the solicitor’s been a great fit as well.

Really appreciate you taking the time to share this.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Good experience,,

Good experience,,
Thanks alot for your support and help

12 March 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Turki,

Thanks a lot, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

They have been amazing

They have been amazing, I have been explained everything about the claim and after they checked my case, they recommended a solicitor which is also very good and clear in terms of what happens next! My experience with Tenants Angels was a positive one! Thanks guys

10 February 2026
Unprompted review
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Reply from Tenant Angels

Hi Gelu,

Thanks so much, really appreciate you saying that. Glad everything was clear and that the solicitor’s been a good fit too.

Great to hear you had a positive experience with us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very helpful kind staff

Very helpful kind staff, explained everything clearly. Will definitely recommend them!

24 February 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Debra,

Thank you, really appreciate that. Glad everything was clear and you felt well looked after.

Thanks for the recommendation as well 😊

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very quick and very helpful

Very quick and very helpful was able to get me sorted in under 24hours!!

25 February 2026
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could get things sorted so quickly for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

prompt in response and action

You're prompt in taking action. Your reception was kind and accommodating. Your willingness to help was overwhelmed.

5 February 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Ogunleye,

Thank you, really appreciate your kind words. Glad we could act quickly and make things as easy as possible for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Fantastic from start to finish would…

Fantastic from start to finish would recommend to colleagues and friends.

25 February 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Hayley,

Thanks so much, really appreciate that. Glad everything went smoothly from start to finish.

And thank you for recommending us as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Tenants Angels when I discovered that my landlord had failed to protect my deposit as legally required.
From the start, the team was professional, clear, and reassuring. They explained my rights in simple terms and guided me through the entire process step by step. I was initially unsure about making a claim, but they made everything straightforward and stress-free.
Communication was excellent throughout — they kept me updated regularly and were always available to answer my questions. Thanks to their expertise and support, my case was handled efficiently and successfully.
I would highly recommend Tenants Angels to anyone who finds themselves in a similar situation. They genuinely care about helping tenants and ensuring landlords follow the law.

18 February 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you for taking the time to write this, it really means a lot.

I’m glad we could make things feel clear and manageable for you, especially at the start when you’re unsure whether to go ahead. That’s usually the hardest part.

Great to hear everything was handled smoothly and you felt supported throughout - that’s exactly what we aim for.

Really appreciate the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Vey helpful

Vey helpful, I really appreciated the efforts in sending all the informations immeditaely, reposnd to any questions promptly. They will also put you in touch with the solicitors, and send you additionional links to help you understanding the legal terms and contracts (Conditional Fee Agreement).

17 February 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Letizia,

Thank you, really appreciate that. Glad everything was clear and you felt well supported throughout.

Good to hear the extra info and links helped as well.

All the best,
Tenant Angels

Rated 4 out of 5 stars

Cannot fault there service and appears…

Cannot fault there service and appears my landlord abided by there policy so no fault of tenancy angels. Very quick and efficient response

13 February 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Dean,

Really appreciate you saying that, thank you. Glad we could get you a clear answer quickly, even if everything was in order on the landlord’s side.

All the best,
Tenant Angels

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