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Terra Universal, Inc. Reviews 784

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpfulness of the staff, who are often described as knowledgeable, responsive, and professional. Many appreciate the quick response times to inquiries and the ease of the ordering process, which contributes to a positive overall experience. However, some people were dissatisfied with aspects of their orders, citing issues such as missing parts, incorrect items, or damaged products upon arrival. There were also instances where customers experienced significant delays in receiving their orders, a lack of communication regarding order status, or difficulties with tracking information.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being helpful,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Product

People report ambiguous experiences with product. Many customers praise the high-quality products, noting... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the swift and simple ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eddie Herrerias was extremely helpful. We ordered one of the portable clean rooms from Terra Universal to test out and it was the best decision! Ordering process was swift and simple, overall took les... See more

Rated 5 out of 5 stars

Jessica Chavez does an amazing job. She is always available. She has solved many of BLH problems with her swift thinking and exceptional customer service. She helped us navigate many of the new tar... See more

Rated 5 out of 5 stars

Jesus has been our point of contact with Terra Universal for a while now and has greatly helped us with building out our new lab space. He's easy to work with, very helpful, and responds to email ve... See more

Rated 5 out of 5 stars

Incredible customer support and brandon was extremely fast at responding and helped answer alot of the questions I had about unit I bought for my mushroom farm. Will be coming back for any lab upgrade... See more



Company details

  1. Laboratory equipment supplier
  2. Air filter supplier
  3. Manufacturer
  4. Safety equipment supplier
  5. Ventilating Equipment Manufacturer

Written by the company

Terra Universal designs, manufactures, and stocks comprehensive lines of cleanrooms, air filtration systems, pass-through chambers, desiccator cabinets, glovebox isolators, laminar flow hoods, cleanroom furnishings, and laboratory equipment. Since 1975 our mission has been to transform the world with innovative solutions that improve health, safety, performance, and yields.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

784 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Taso and Carmen - Cleanroom

Taso and Carmen were both super helpful. We had to change shipping addresses many times due to government contracting shifts and asked for updated quotes on each occasion which were returned to us with exceptional speed.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank Taso and Carmen…

I would like to thank Taso and Carmen for all the excellent support. The products all shipped on time and all my requests for information was sent back to me promptly. We will sell this product again!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great products and services

We ordered fan filter units from Terra and were very satisfied with the service and product. Specifically, Emmanuel Vitela and Jessica Chavez both were a great help in responding to our questions.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Eddie Herrerias and Terra Universal team are great!

Eddie Herrerias was extremely helpful. We ordered one of the portable clean rooms from Terra Universal to test out and it was the best decision! Ordering process was swift and simple, overall took less than a week to set up an account and have order placed and processed. Shipping was quick as well. Very easy to assemble and everything seems to work as intended. Highly recommend for mixed work lab where scientists want to keep certain areas free of environmental contamination.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered one of the Terra Universal Work Stations recently and it was shipped with only 3 of the 4 glider assemblies. I contacted Eduardo Cordova to provide a solution for my missing component. He was quick to reply back with a solution and my part has been shipped out to me.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Another easy purchasing experience

Jesus has been our point of contact with Terra Universal for a while now and has greatly helped us with building out our new lab space. He's easy to work with, very helpful, and responds to email very quickly.

At this point, we solely do business with Terra Universal for purchasing our fan powered HEPA filters.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Jesus

I've had the pleasure of working with Jesus for the last two weeks for a large order that kept changing scope on my end. He was very professional, quick to respond to all of my quote modification requests and helped suggest alternate options when needed.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

We recently worked with Jessica on our…

We recently worked with Jessica on our purchase order, and I must say her service was outstanding. She handled everything with great professionalism and efficiency, making the entire process smooth and hassle-free. Jessica was diligent, attentive, and always available to answer our questions. Thanks to her prompt assistance, everything was completed on time and without any issues

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Our manufacturing site needed an item…

Our manufacturing site needed an item urgently and was able to connect with Monica who was able to bring our manufacturing back up the same day.

She worked with her internal team to source the item and make it available for same day pick up from one of their warehouse locations.

20 August 2025
Unprompted review

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