Tescomobile Reviews 538

I am disappointed by tesco mobile and their handling of my case. I have been with them a while and have used many other providers but I have never experienced something this terrible before...

So I lost my phone a week ago and tried to call them to cancel that sim and order a new one. The advisor I spoke to that day claimed that this has been done and will be sent will be recieved in 3 days. 3 days go by and nothing. So I call and attempt to follow this up. According to them I fail security checks when they try to verify, which I don't agree with because the answers I give were accurate. Anyhow I ask the advisor to put me through to a manager because I need my replacement sim and need to atleast know if they have sent out a new one. Manager never comes! And advisor tells me to come off amd call back when i can verify, to which o ask her how am i supposed to do that when i dont have that number to be able to log into thw accoint and check what they are lokking for because my phone is stolen...

She assures me to call the next day as management can help me by pass the system... So i call the next day to follow this same issue up, now I'm extremely frustrated. Management comes on the phone with an attitude, tries to fob me off to which I tell her the previous advisor told me management is able to bypass the system. Then she unwillingly checks and confirms that the advisor lied and did NOT infact send out a sim card to me and had me waiting for nothing. Then she proceeds to tell me that she will not be sending a new one because of verification issues. To which I say aren't there other ways I can verify my identity like sending even ID or something because my number has all my important information and contacts, she refused. The most she says she did is escalate to complaints because O said I want to complain about the way I have been treated because I can tell she is not really willing to help. She even went as far as saying she cannot speak for other people when I challenged the behaviour of her staff and the lie they told. To which I reminded her she is a manager and therefore she is actually very responsible for the behaviour of her staff.

Eventually I came of the phone as I was not getting anywhere or help.

So I await to see of complaints will get back to me, which So far it's crickets and you can't contact them neither.

Someone mentioned in the thread that unfortunately Tesco mobile seems to have outsourced their customer services to South Africa, and this has caused a decline in customer services due to their unawareness of basic ways to ascelate and support customers.

This is really sad and it feels like customer service is essentially non existent for Tesco Mobile. After I get access to the important staff when I eventually get my back, which I will not stop fighting for. I will be moving to another network provider.

I do not recommend tesco mobile as you are essentially left with essentially minimal support.

If I do not hear from the complaints team in the next few days I will be contacting the ombudsmen and various other customer support entities to deal with this incompetence.

So consumers Beware!!!

Just swapped over my and my wife's phones from O2 to Tesco. To date my SIM failed to appear (Thanks Royal Mail). My wife's number porting was not easy, not helped by Tesco Mobile's customer service based somewhere in the far East, with difficult to understand accents.

Don’t think anyone in this company has a brain cell. Ignore complaints

Send an email saying your contract ends on 01/01/24 when it’s NOVEMBER. 2025

Tesco mobile my experience a very very good company look we can all make mistakes the trick is to rectify mistakes no one is perfect tescomobile tries and succeeds

Just look at the feedback, that is all you need to know. Appauling service

I upgraded my phone on line with them. The phone was defective and I returned it through DPD as directed by them. I ordered a new one which is fine. Two months later I notice they are billing me through my Direct Debit for the cost of the defective phone. I speak with their Customer services several times. Each time they tell me they will escalate my complaint. Don't worry I will not be charged. Nothing ever happens and I'm about to pay the cost of the 'lost phone.' I speak to DPD and they tell me the exact time and date the phone was returned to Tesco and who signed for it. Their Customer services tell me it's upto me to discover what happened to the phone and are not interested. The latest customer service agent now has all this information and tells me that her Manager will contact me in 3 days. I'm not going to hold my breath but I will win this eventually and will never go with them again. Please avoid at all cost. Fine until something goes wrong.

Been with Tesco mobile for many years and never had never had any issues . I recently contacted them via online chat about moving my Wife from Sky to Tesco . The call centres handling my three calls managed to cancel my number completely and change my wives number . The call centres are now in India and South Africa , they ask the same question over again and do not understand the answers given . Been a nightmare attemtping to sort this out and a perfect example of customer service on the scrapheap sacrficed for greater corporate profits . Going back to smoke signals now !!!!

I have been having signal issues for 7 weeks (no service) any contact with customer service either by phone, text chat or e mail results in being passed from pillar to post or being given wrong information.

Been with Tesco mobile pay as you go for years, but today I tried to top up using the 4 digit number I had stored in my phone since setting it up, it appears I am unable to top up on my handset as I have been changed to an essentials customer, which I had not been notified of, apparently I should of received a Text message informing me of the change, received nothing, the only text I received was to tell me that I needed to have £15 credit for the 27/10/25 to get my unlimited, mins & texts plus 10gb of data, which I did, I topped up as I usually did, but now it's all changed, you have to down load the app to top up, I have spoken to a customer service adviser, he tried to send me texts but they have still not come trough, I have looked on the Tesco Mobile website apparently no issues.
I am old school I do not want my details on my mobile phone, I want to be able to top up as I have always done so, and I object to changes being made without consultation, I found out about the 3G being turned off soon but I am have 4G and apparently my mobile is okay

Really too much to detail. In short sent an upgrade that didn’t work. Trying to return from three days of getting phone spoke to several different agents who kept promising that a courier would come and collect then nothing would happen. Every single one of them absolutely hopeless. Genuinely the worst. No customer service whatsoever. Going into a Tesco mobile shop tmrw as a last ditch effort before I take further

Avoid if you live in Cornwall. Crap reception. If I knew how bad the internet was, I would have cancelled in the first 14 days, but as they failed to properly transfer my contract to them, that was impossible and now I'm stuck in their contract, even though the phone Internet is not fit for purpose.

My phone broke completely - no screen to do anything with. I went on their website to see what to do. This told me to send it to their repair centre. I booked to have my phone picked up on Monday. By Wednesday I had heard nothing. I got in touch and they said they hadn’t received it and this could take up to 10 days! I today - Monday received an email from the repair centre to say they hadn’t received it, so thats taken a week so far! The email then said it could take another 10 days to repair. It is ridiculous to think I could be without my phone for all this time and so I have gone with another company. By the way, the emails look like they are AI and cut and paste with unreadable grammar. Terrible service.

Guys i got contract from them i did upgrade and they send me a empty box no phone innside but ok i called them investigation goes on 15 days later they called me and told me the phone was delivered even when i send the what was inside the box ( it was empty) so now ive been charged for a phone that i mever get if i cancel my direct debit i will be in debt just dont go with them its really bad campany for tesco my order number is":: ( 24017674) .
Anyway ill be in contact with communication ombudsman about my case as im not paying for something ive never received 🙃

I would like to say big thank you to Marlon who was really helpful with my bundle query today.

Awful customer care, I rang the customer care for the first time and the experience has put me off ringing again, the lady I spoke to was very unhelpful, she had a lack of knowledge about the tesco bundles and ignored most of my questions the ones she did answer were wrong, i asked to speak to a manager and she kept me on hold for a long time before coming on to say she couldn't find one, I found the whole experience frustrating and am now considering changing my network.

Terrible customer service. I am now leaving after being with them for 4 years. They simply do not appreciate their customers. Staff are rude, unhelpful and unfriendly. They refuse to put you through to a Manager and will suspend your service after you missed a payment ONCE in four years because your bank account was switched over. BYE TESCO MOBILE.

Having poor signal and data and getting worse over a few months now.Tesco sent me another sim to try and solve this but this didn't work at all .Called there 'chat' and after some time of repeating and restarting phone etc they told me to go to store or call help line .I couldn't go to store and the call help line was a complete waste of time Now stuck with no signal paying a monthly contract .I'll wouldn't recommend Tesco for phone or customer service.

They are disgraceful! The customer service is awful, the staff couldn’t read properly to find out what the issue was.and they closed my husband’ account while he was still paying the bill! And he lost his nm which has been using for 10 years! Never ever use this company again

The merthyr phone department is no use to you at all for after sales experience in merthyr today. What a load of rubbish no help at all will not purchase another phone from merthyr

Not happy very disappointed not well trained staff