tesery.com Reviews 371

Reply from tesery.com

Oct 21, 2025

Thank you for reaching out to us regarding the issues you are experiencing with the Model Y seat back covers. We sincerely apologize that these covers are not functioning as expected and are causing problems when you fold and unfold your rear seats.We understand your frustration completely. A product should be designed to work seamlessly with the vehicle's features, and it is unacceptable that the cover is catching and bending due to inadequate fixation at the bottom.We also apologize that the initial suggestion from our team was for you to purchase and apply your own Velcro, even with the offer of a $15 credit. We recognize this is not a proper solution to a product design or quality issue, and we regret that we put the burden of fixing the product onto you.
We will inform the customer service staff to adjust the solution and provide you with satisfactory service.
We value your feedback on the functional defect, and we will be using this information to review the design and attachment mechanisms of these seat back covers with our supplier to prevent future issues.

Reply from tesery.com

Oct 17, 2025

Thank you for contacting us and for sharing your experience. We sincerely apologize for the significant issues you've encountered with your recent order.
First, we are very sorry that your order for the yoke was subject to such an unacceptable delay of a month and a half. We understand how frustrating it is to wait that long for a product you are looking forward to receiving.
Second, and perhaps more importantly, we deeply apologize that the product you received was incorrect—a yoke with no controls—instead of the yoke with controls that you ordered and paid for.
We sincerely apologize for the inconvenience caused thereby.
We will arrange for a dedicated person to verify your original order to confirm whether the wrong goods have been sent.
Thank you for your patience. We will provide you with a solution as soon as possible.

Reply from tesery.com

Oct 17, 2025

Thank you for informing us of this issue. We sincerely apologize for your unpleasant experience.

We completely understand how frustrating it is to wait a long time for your package only to discover that the local carrier does not deliver it directly and requires you to retrieve it yourself.

We are taking note of your feedback regarding Hrvatska pošta's delivery performance, as we rely on our partners to complete the delivery smoothly.

While we work to improve our logistics partners in your region, please let us know if there is anything we can do right now to make up for this poor experience, such as offering a small credit on a future purchase.

We value your business and hope to provide you with a much smoother delivery experience next time.

Reply from tesery.com

Oct 16, 2025

Thank you for bringing this to our attention. We sincerely apologize for the error with your shipment.

We understand that your order included both a screen protector and a phone mount, and we are very sorry that you only received the screen protector. We recognize how frustrating it is to receive an incomplete order.

Please rest assured that we are looking into this immediately to determine whether the phone mount was separated into a second shipment or if it was mistakenly left out of the package.
Regarding after-sales issues of the order, you can try to contact our customer service email support@tesery.com and service@tesery.com. Our customer service staff will serve you wholeheartedly.

Reply from tesery.com

Oct 15, 2025

Thank you for reaching out and sharing your feedback with us.

We sincerely apologize that your experience has been characterized by both very slow shipping and very slow responses from our team. We understand how frustrating it is when delivery is delayed and when attempts to communicate are met with silence or substantial waits. This is absolutely not the level of service we strive to provide.

We are actively reviewing our shipping and logistics partners, as well as our internal communication protocols, to address these issues immediately. We are committed to speeding up our response times and ensuring that all customer inquiries are handled quickly and effectively.
We have verified your order and it has now been dispatched. We will urge the logistics provider to deliver as soon as possible to make up for your waiting time.We value your business and appreciate your patience as we work to make the necessary improvements.

Reply from tesery.com

Oct 15, 2025

Thank you for bringing this to our attention. We sincerely apologize for the significant delay in processing your order for the lug nuts.

We understand your frustration completely; waiting seven days between placing your order on the 8th of October and the start of processing on the 14th is certainly not good enough, and we take full responsibility for this slow turnaround time. This is not reflective of the efficiency we aim to provide our customers.

We are currently reviewing the specific details of your order and our internal fulfillment process to determine the exact cause of this bottleneck and prevent it from happening again.
We appreciate your patience and your direct feedback, which is crucial in helping us improve our operational speed. If you have any further questions or would like an immediate update on the status of your shipment, please don't hesitate to reach out to us directly.

Reply from tesery.com

Oct 13, 2025

Thank you for reaching out to us regarding the dispatch time of your order.

We sincerely apologize that there was a delay in processing and shipping your order, which was placed on the 4th and shipped on the 11th. We understand that a week of waiting time before shipment is frustrating, and we are truly sorry for the inconvenience this may have caused.

Please be assured that our team has prioritized your shipment, and it is now actively on its way to you.

We are continuously working to streamline our order processing times and we appreciate your patience and understanding in this matter.

We hope you receive your package soon.

Reply from tesery.com

Oct 13, 2025

Thank you for your candid feedback. We are truly sorry and disappointed to hear about your experience with the quality of the product you received, the presence of the sticker, and the unpleasant smell. This is absolutely not the standard we aim to provide.

We understand your frustration, especially when expecting a premium accessory for your vehicle, and we sincerely apologize for failing to meet your expectations on this order.

We are actively working to address the issues you’ve raised regarding quality control, and we will immediately review our packaging and inspection processes to prevent these issues from happening again.

We value your business and want to ensure your remaining order with us is handled perfectly. We will personally monitor the quality and shipping of your other items to ensure they meet the high standards you expect.

Please let us know if there is anything we can do to resolve the situation regarding the unsatisfactory product you've already received. We are committed to making things right.

Reply from tesery.com

Oct 10, 2025

We are very sorry to hear that your order hasn't shipped after 12 days.We understand how frustrating this delay must be, and apologize for the lack of movement and communication regarding your package.
We have already contacted the warehouse staff and arranged for your order to be dispatched urgently. Our customer service staff will also update you with the corresponding logistics information.

Thank you for your trust and support in our website. We attach great importance to our cooperation with you and hope that the actions we take can relieve your worries.

Reply from tesery.com

Oct 10, 2025

I am truly sorry and concerned to hear about your extremely frustrating experience with our return process and customer support. It is completely unacceptable that your emails have been ignored, that you were repeatedly asked for photos without confirmation of receipt, and that your requests for alternative communication were disregarded.

Please accept my deepest apologies for the unprofessional and unhelpful service you've received. This is certainly not the standard we aim for, especially for valued customers like yourself.

I want to personally step in and resolve this for you right now.

To allow me to immediately pull up your case and address these issues, please provide me with one of the following:

Your Order Number

The Email Address you used to contact customer support

Once I have your information, I will:

Review all previous correspondence to see where the communication breakdown occurred.

Confirm receipt of your photos and investigate why our system flagged them as missing.

Directly manage your return or resolution process and ensure you receive a clear, prompt outcome.

Address the lack of response and the overall poor customer support experience you described.

We value your business and feedback, and I am committed to turning this negative experience around. Please reply with your order details so I can start the resolution process immediately.