Tesla Reviews 

Unfortunately, I had to file a complaint about my Model 3 because the wood trim had come loose. The panel was replaced by the mobile service. Unfortunately, I didn't notice until a few days later that the mechanic had damaged a door panel during the replacement. Tesla now claims I contacted them too late and that their mechanic didn't damage the car. It would have happened to me. However, you can't reach this area during normal use, and it's clear that this damage is from removing the panel. It's a shame; I wasn't expecting that. Absolutely, take pictures before taking your vehicle to Tesla.

My car’s been in the shop more than it's been on the road. Totally overpriced, terrible customer service, and I regret buying it. Never again.

If you are considering buying a Tesla, you should know that your money will be used to support extremist right wing causes. Their model lineup is aging, they've only released one new car in the last 5 years, the Cybertruck, which is a lemon. Many other automakers make better electric vehicles today.

My entire family loves Tesla; we own all the S3XY models, including the Cybertruck. The key is managing expectations; I don’t expect a Tesla to match the quality of my Rolls-Royce, but as a daily driver, it’s exceptional and easily the most fun car I own. Now, if Elon would just deliver the Roadster, I’d be completely satisfied.

not good cars. dont buy it

My model 3 was okay at the start however the battery life did not last as expected. The garage staff are excellent however I've had recurring steering problems and the thing seems to veer to the right inexplicably hence my review. I'm going to sell and purchase a Polestar after all this, and the tanking reputation of the company is the last straw.

Broken down, UK
10.30 am
Tesla called, impossible to get any answer fast. On the side of the road, car stuck, Tesla called me from 12.35 am Denmark saying they are waiting for Tesla Manchester to authorise some one to come out.
Dreadful service.
12.45 Tesla called to say bring the car to our Service station, if you cannot drive it contact your Insurance company.
Next Car will be a BMW

I strongly advise against buying anything from Tesla. Not even a small item. My experience with their customer service has been, and still is, terrible.

I ordered a product from their e-shop, specifically from the lifestyle section, on February 6, 2025. The next day, I requested to cancel the order by email and phone, but Tesla ignored my request and shipped it anyway a week later. As instructed by their support team, I refused the package, and it was successfully returned to Tesla’s warehouse on February 21, 2025.

Despite my follow-ups and sending proof that the package was returned, I heard nothing from Tesla for two weeks. They claimed my refund was processed on March 7, 2025, but I still haven’t received my money. Now they’ve stopped responding entirely, and I’m left without a solution.

It should not take nearly two months to process a simple refund. Their poor communication and lack of care have been extremely frustrating.

I had been considering purchasing a Tesla Model Y, but this experience has completely changed my mind. If they can’t handle a basic refund, I can’t imagine trusting them with something as big as a car purchase.

I strongly do not recommend buying from Tesla.

Worst customer service I've experienced, even in comparison to internet providers. After paying the reservation fee for a Tesla vehicle, I was basically ghosted for 10 days. No phone number to talk to anyone. The app offers a chat feature, but the only response you get is "someone will be contacting you shortly". My representative is always extremely busy and can never look into the matter. Just a very disappointing experience. Now I'm waiting for a refund of the reservation fee, and it seems like my headaches have just begun. Pray for me.

I recently had the misfortune of owning a Tesla, and I must say it's been a disappointing experience. The car's reliability issues have left me stranded on multiple occasions, and the customer service has been unresponsive and unhelpful.

The Model Y I purchased seemed like a great idea at first, but the quality control has been subpar. The car's autonomous driving features have been glitchy, and the charging system has been finicky. Not to mention the software updates that have caused more problems than they've solved.

I'm not alone in my frustrations, as it seems like multiple Tesla owners are experiencing similar issues. The company's stock price may be taking a hit, but for me, it's the quality of the product that's the real concern.

I have been driving Tesla cars for about 10 years, starting with a Model S 85D, Model X P100D, Model Y. Over time servicing experience has got worse, repairs have got more expensive, charging experience has got worse, build quality has never improved. To insult i paid for FSD and never received it!!!
Never again, my current Tesla lease ends soon and i will never be coming back to this brand, ever. Stay away, there are plenty of better brands available now.

Worst support I've ever experienced. A car that is dependent on your application and you cannot log in. Just send all your personal information and then there will be silence. No answer to the challenge. Thank you Tesla. Now I know it was my last buy.

Tesla is the worst company ever. They rob you by subscribing to their services and then they have a policy for no refunds in any case, even if it’s the first day of subscription and the customer has not used the service even once. They have an average car with a below average drive experience. Coupled with horrible customer service policies, it’s a nightmare to own a Tesla. Stay away from them, there are much better options in the market in this price range.

I had a model Y. But since that ketamine addicted Boss seems to become completely out of his mind i sold it for almost a scrap price. Also there was no moment of driverfun without errors or other defects. I guess Tesla can cancel it's production in Europe. Nobody with any common sense wants to support that 2 mental patiënts.

When I bought my Model S, I did not expect to be a captive client financing Elon Musk’s extremist political agenda. I cannot wait to get rid of this car that now stands as a banner for climate change denial.

Worst customer service experience. I ordered a 7 seater model Y car December 2024, told to expect delivery early 2025. Just to get a voice message to say my order has been cancelled by Ricky - Tesla Maidenhead, England.

That’s a new low from Tesla, reflects such poor customer service and even a bad work work culture there.

By far the worst car company I have ever experienced.

The company is set up to be an “everything is done online / on the App POS” - and if that’s what you like, great, however, the handover of the vehicle was shocking.

It was literally abandoned in the middle of a car park and I was basically told, it’s over there.
That was after my collection date was moved.

It would be easier to get hold of the King than to get hold of anyone to speak to via the telephone phone at Tesla.

And don’t even try to email them, emails are ignored until you mention complaint or financial ombudsman.

Went into Tesla to buy a vehicle put down $250 picked out my car gave all the information I needed to get approved came in the next day. They told me they didn’t run my credit but they’re sorry another sales person sold the vehicle . I was told that they would be sending me my 250 back. I went next-door and I bought a brand new Mustang mock E. Then I was told they ran my credit after I bought a car and they told me I didn’t get approved so now they’re keeping my 250. What a scam.

Tesla Northampton Absolutely Shambolic Service – Should Be Avoided at All Costs!

I am absolutely FUMING after my experience with Tesla Northampton. I sent my car in for service, expecting at least a basic level of professionalism, but what I got back was an absolute disgrace. Not only did my car return with MORE ERRORS than it had before, but it was also FILTHY – clearly not valeted, not even a basic wipe-down.

The only thing Tesla Northampton seems to care about is their extortionate £165 per hour labour charge and getting their precious 5-star review – well, here's the TRUTH: their service is BELOW ANY STANDARD!

Trying to speak to anyone about my concerns was an absolute joke. The place is like a GHOST TOWN – nobody to help, nobody to explain anything, just an empty showroom with zero accountability. The moment you've handed over your money, they couldn't care less.

And let's talk about the bigger issue – if you buy a Tesla, you are basically LOCKED IN to Tesla service centres because there are barely any independent garages willing to touch these cars. So unless you want to be held hostage by Tesla's incompetence, DO NOT BUY A TESLA!

I want my money back. This has been the worst customer experience I have ever had with any car manufacturer. Tesla might make fancy cars, but their service is abysmal, and I regret ever buying into the hype. Avoid at all costs!!!