Tesla Reviews 

BOUGHT 2 CARS IN 13 DAYS Certified, both damaged!

The car I bought had clear signs of previous accident damage and poor repair work. The boot lid was badly misaligned with the rear lights, with uneven and inconsistent panel gaps on both sides. The tail lights didn’t line up correctly, and the rear panel edges were visibly stepped and uneven.

Inside the boot, the bolts had tool marks showing they had been removed or adjusted, and the seam sealer and paint looked sloppy and rushed – definitely not factory work. There were obvious signs of overspray, rough paint texture, and dust trapped in the clear coat. One area even showed orange peel and bubbling.

This car had clearly been involved in a rear-end collision and resprayed – none of which was disclosed. If I hadn’t checked panel lines, hinges, and paint properly, I would’ve been misled by the clean exterior. Buyers beware.

Then got told I could return it and buy a different one, The sales advisor G told me there would be no mileage charge and I purchased a tesla £2000 more expensive. I was told that the area manager would call be and I have text also stating this! again no call, then G to email me charging me £600 for mileage. So it was just a lie clearly, I have the email!

I also travelled from Glasgow to London to pick the car up costing £300, as soon as I was 30 miles away the cars warning lights where flashing and the suspention felt wrong!

It was like being in the wild west, G told me that he wants the customers to have a great experience, well well if you are into experiences being Traumatizing this is the place to be!!!

Take your money and tell you what you want to hear just to get anything sold!

There is so much more I could write here but I am still wanting on my call back from the supervisor, that will never come.

RN12**24*78 was the first number order!
RN12***5860 is the new order number!

Also put in a complaint, no complaint reference number, asked for the complaints procedure, nothing supplied, asked how to complain to the ombudsman and yet again nothing.

YEEEHAAA !!!!!

Don’t worry, I ordered a new one and picked it up 13 days later, aww hold on that was a shambles too.

So after the first problems, George told me dartford is not like reading, reading is the first car above! The new car from dartford that I had ordered was well …….. going to get double checked and make sure there is no issue!

Well after a flight and 2 trains and the double checks, they showed me the car in the dark! But when we took it outside the building! There it was, a smash on the side door on the side panel. This does not need to be disclosed apparently or spoke about because it does not affect the driving/handling of the car, it’s just the look of it! Just anyone looking at it from the passenger side.

The glass, had a chip out the windscreen, scratches over the back two windows, scratches all over each door panel. It was dirty inside everywhere, stains on the chairs, not hoovered, dirt all along the panels inside and outside panels.

But because it has a heated steering wheel that’s more important than the smash in the side or the cleaning.

2 cars 13 days apart,

3 years old 30,000 miles each car, BOTH WITH UNDISCLOSED DAMAGE but because this does not affect the drive then the damage on the car! Who give a toss about this.

The damage is factored into the price apparently!

Certified used crash cars! Perfect! Considering I was on the phone all week with them about the last car!

They don’t check anything or they do and have no standards! Let’s be honest here they just want to sell the car to anyone and hope they don’t notice the damage!

I have now spent £300/£400 on travel from Scotland to London twice and they are selling cars that have previous undisclosed damage! I have photos of everything I wish I could upload them.

They are not refunding all my expenses, they are how ever giving me £100 back.

Do not buy a used car from here, if you do, only do so if you want a certified previous crash test dummy!

The body in both cars where all scratches!

I understand now why people go to BMW, it’s about standards! Here there is just clearly none! None in reading and none in dartford.

I offered to take the car if they took money off the car for me to get the damage fixed or for them to fix the damage, they said no! So they are going to sell it to someone else.

Standards! They kept saying to me, everyone. We want you to have a good experience! It’s like their slogan!

If you enjoy high blood pressure, traveling to pick up crash test dummy cars and being out of pocket! This is the experience for you! Make sure you get the cleaners from reading or dartford on your cars!

Don’t forget the double and triple checks they do wink wink, I was wondering why they said they would send me photos of the car all week and never done it.

Get your self down to Teslas Del Boys! Top notch cars wink wink!!

Service and mechanical quality sucks
Impossible to get to talk to a technical person and car could be out for months if something needed from Tesla.

I own two Teslas. Overall, the car is well engineered and handles very well. The issue is dealing with the millennials who work at Tesla. Most of them don't know squat about the cars. Getting where the car serviced is an ordeal, particularly with all the rules and regulations that are ridiculous. Too bad there are not privately owned shops that I can take the car to be serviced.

Disgraceful Company avoid at all costs!
I am at the end of my tether with this company they are ignorant and do not conduct business professionally.
I have been overcharged and cannot get my money back as they do not respond to emails. I have lodged numerous complaints no response
My health is suffering as a consequence to this appalling treatment, I had to go to hospital due to the stress and anxiety I am suffering. I have had 2 strokes and recently had major surgery to remove a tumour of which they have been informed and they still can’t respond.
Sunny in the Financial Financial Services is a culprit I have written multiple emails and he does not respond.
Look forward to your Karma
Avoid like the plague!!! You will regret dealing with them

It’s worst car that you can pay for, they said it’s gonna drive 500 km but, never could drive more then 200km even if the car was empty with just a driver in normal street

Horrible service! Bought a brand new car.. Had no idea how to use everything.. Barely gave me an explanation how to drive or adjust settings. Now I am being charge for self driveless subscription.. Had no idea, never used and will not refund me... Horrible customer service.. Wish I saw these reviews before buying my car..

I used to be a Tesla fan boy (aka idiot/loser) but frankly they're useless. I used to overlooked being on a motorway at 70 mph... then heavy rain and window wipers that didn't work. Dangerous and in reality potentially deadly for you and your family.

Then if you have issues, you'll realise why Elon is busy trying to build robots. They'd do a better service... even if they weren't powered on.

If you get an electric make sure its not a Tesla. BYD and many other brands out there.

I actually went back to a non-electric and I love not wasting my life at Tesla charging stations.

You quickly get bored of the silly features the car has. Especially when your window wipers don't function.

I’ve had multiple issues with my 2024 model3. The biggest was when the battery died after a year of ownership. They did replace with a refurbished, not new battery, but the customer service is the pits! Now I have an issue with something I ordered in the app which they conveniently charged me 250 over what it said I owed and they won’t take care of it. So basically nice car to drive, but the absolute worst customer service. They don’t give a hoot after you’ve bought the car. I’ll never buy another !

No phone number to speak to anyone so 100% reliance on app. Many service messages go unanswered or take days to get a reply, making it very difficult to organise a service. Eventually having managed to book my car in for a service, Tesla tell me they need the loan car back half way through the service, possibly leaving me with no transport for the bank holiday. Won't now reply to messages to sort this out. Phoned Tesla customer helpline who also could not get through to the Bicester garage and no contact with them so far. A complete disgrace.
Car might be OK, but if the servicing and customer support is so awful, it makes it unusable. Never again.

Charged 'Idle Fees' when I over-ran my charger due to disabled 87 year mother on a blue badge. Politely asked for a waiver (twice) - just got ignored. Nobody else was even on the rank that day. What an inhumane, ruthless and thoroughly unpleasant organisation.

Very poor customer service and failure to resolve issues.
Would not recommend them to anyone.
I have been trying to resolve payment issue for 3 weeks no one waht to know or try to resolve.

After purchasing a Cybertruck in 2024, now in 2025, seven months later, I’ve faced relentless issues. Tesla staff switched the VIN number over 15 times. I spoke with corporate, who claimed to have resolved this ongoing issue with the Cybertruck Foundation series. Corporate approved exceptions and had a truck shipped from Florida to Texas. However, a day before we were set to pick up the truck, we were told there was an issue with the original truck, and the VIN was switched again. After daily updates on the truck’s status the final week, financing was approved, insurance was uploaded, and the car contract was signed—everything was set, and I owned the car.
Then, the corporate representative who sorted everything out left the company. A man named Alex from corporate called, claiming I couldn’t pick up my car. He knew this was a gift for my daughter and that we’d endured six months of issues, yet he made every excuse to prevent me from picking up the truck shipped to Texas for our contract. He falsely claimed the financing wasn’t approved when it was and said he couldn’t lease a 2024 model, despite corporate approval. After his gaslighting lies failed and he couldn’t explain why he was blocking us from picking up the truck, it became clear Tesla was sabotaging their own sale. Keep in mind, they held thousands of dollars of our money.
This process was emotionally taxing. For seven months, we were repeatedly told, “Hurry, you’re getting a car,” only for it to fall through. The trade-in process was a mess, with the team continuously sabotaging the sale through their app. These people do not know how to sell cars, respect customers, or manage a business—this is why they’re losing millions. I hope no one is ever treated this way, especially as this was a gift for my daughter.
We ended up purchasing two new cars the same day from another dealership with excellent service. I still haven’t received my Tesla refund. The Tesla experience—complete with recorded calls and screenshots of app communication—was a traumatic buying ordeal no one should endure. I wrote this review to warn others against wasting time with Tesla.
I love my new BMW i7 M with self-parking, advanced driving features, and more electric options than Tesla. BMW South Austin provided the best service! Tesla also played games with free charging, car wraps, and trade-in values, which varied by thousands depending on the associate, further complicating financing. They were dishonest throughout.
I would never recommend Tesla to anyone. Car sales should be taken seriously. I reached out to corporate again, but the representative only talked about their personal family issues instead of ensuring the customer received the car as agreed upon. This was insane, pathetic, and intentional.

The company is awesome because they fullfil there promise

The Tesla I bought last year has had problems with the suspension constantly and the brakes keep.engsging spontaneously when I am driving. Basically the vehicle is rubbish, I am trying to sell it but no one wants to buy it! I have wasted and lost alot of money on this vehicle - it's been a nightmare !

Tesla supercharger is Scam , showed it will charge but nothing happened and they charged £20 for idle

By wilfully alienating his customer base Musk has caused irreversible harm to Tesla. His degraded brand is now very uncool and deeply undesirable.
Tesla’s expensive and ageing models have now been rapidly overtaken by cheaper, more efficient and more desirable EV’s which aren’t contaminated by association with Musk.

After four years car was returned at the end of lease in February. From the day of return all communications from the company ceased.

The car was unregistered from me and Tesla removed it from my account. This effectively cut me off from any further support contacts.

An invoice was issued for wear and tear, only viewable in the Tesla app. Which I could not do due to the car being removed. I also could not pay the invoice as this was done....via the app. Eventually managed to speak to a person who emailed me the invoice and breakdown. They are attempting to charge for car mats which were not provided with the vehicle. I responded disputing the charge and have not received a response.

Six weeks on and emailing twice a week to Tesla Finance for assistance in efforts to clear this situation up have yielded no results.

This has been an absolute disgraceful failure of customer service and I implore people to either buy out their car and sell privately or just not take one in the first place. Once they know you don't want another Tesla they don't want to know you.

Worst car company in the world. Tesla has stolen $500 from me.

Unfortunately, I had to file a complaint about my Model 3 because the wood trim had come loose. The panel was replaced by the mobile service. Unfortunately, I didn't notice until a few days later that the mechanic had damaged a door panel during the replacement. Tesla now claims I contacted them too late and that their mechanic didn't damage the car. It would have happened to me. However, you can't reach this area during normal use, and it's clear that this damage is from removing the panel. It's a shame; I wasn't expecting that. Absolutely, take pictures before taking your vehicle to Tesla.

My car’s been in the shop more than it's been on the road. Totally overpriced, terrible customer service, and I regret buying it. Never again.