Tessa Alliance Reviews 

299
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the advisers are exceptionally patient, thoroughly knowledgeable, and completely free of any pushiness when explaining complex insurance options. People find the entire process remarkably smooth and completely stress-free from the very first contact. Consumers truly appreciate the personalized support and clear guidance provided during the transition between suppliers. Reviewers also point out significant financial savings, noting that tailored policies are secured at much lower costs than previous renewals. Clients feel confident in their final choices and strongly recommend these professional broker services for future healthcare needs.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, extensive product... See more

Service

People report positive experiences with service, highlighting exceptional support and guidance when finding... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are attentive,... See more

Price

Users describe positive interactions with price, noting that advisors successfully found competitive policies... See more

Customer communications

Reviewers highlight positive aspects of contact, expressing great satisfaction with the helpful and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a bad few weeks with NHS, the service here was a massive dose of fresh air in this area of business. Absolute top quality, clear, layman communication and honest appraisal of pros and cons of va... See more

Rated 5 out of 5 stars

If you are looking for a company to help you journey through the health insurance world do not go any further. Aaron Jones from Tessa Alliance guided me through the changeover from my old cover which... See more

Rated 5 out of 5 stars

We were given Zain’s name by a relative who recommended him and we were not disappointed. He was vey helpful and knowledgeable and was able to find the right health policy which covered our needs. He... See more

Rated 5 out of 5 stars

The thought of changing providers had stopped me doing so earlier, because of the hassle involved. However, from the first contact with Aaron, I knew this wouldn't be the case with Tessa Alliance. A... See more


Company details

  1. #11 of 28 best companies in Health insurance agency
  2. #39 of 227 best companies in Insurance agency
  3. #64 of 176 best companies in Insurance broker
  4. #33 of 54 best companies in Life Insurance Agency
  5. #1 of 3 best companies in Doctor referral service
  6. #7 of 43 best companies in Wellness Programme

Written by the company

Tessa Alliance specialises in comparing health insurance plans. We're always committed to doing right by our customers and see them as the core of our business. Our approach to the comparison of health insurance never involves being pushy and hard sales tactics are never used. We won’t recommend a plan unless it is in the best interests of our customers. We recognise that each individual has unique healthcare needs. Our mission involves delivering personalised service at every step of the process from initial inquiries to policy selection and ongoing support. Your journey with us is marked by attention to detail and a genuine commitment to your satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(299)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aaron was very knowledgeable and…

Aaron was very knowledgeable and explained everything thoroughly but that in a way was easy to understand.
Struck me as very organised and proactive and everything you’d want from a broker.
Access to the whole health insurance market and advised ways to save money by not paying for things we would unlikely use.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Selecting the most suitable programme for Senior Citizens with pre existing conditions

As a retired ageing couple with a number of medical conditions to be considered we wanted to explore as many possible options as possible to get the most comprehensive coverage.
Nothing was too much trouble for Adam or Zain and we now believe we have settled upon the best available programme to satisfy our needs with the added bonus of a reduced cost to our monthly premiums. Time will tell but we are happy in the knowledge that all potential possibilities have been considered.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

For medical insurance, go to Aaron Jones

Medical insurance is too complex to arrange on a DIY basis. The policy features include the range of services provided, past conditions covered and hospital list. Although there are relatively few providers, premiums can vary greatly for the same level of cover.
Aaron Jones switched me to an insurer providing more services for a lower premium. It was all done in one afternoon with a couple of phonecalls and emails. He answered all my questions and made sure I got the best deal, even to the point of changing the policy commencement date by one day. He said he would be back when the policy is due for renewal to make sure I went for the best option. You'll get a 10/10 service from Aaron.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Aaron gave me Comprehensive advice…

Aaron gave me Comprehensive advice which was unrushed and very clear.
He took the time to explain all the different covers from many insurers and terminology used by them.
I would highly recommend Tessa Alliance to help you navigate your way to finding a private healthcare cover suited to your needs.
Thank you Aaron

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was absolutely brilliant

Aaron was absolutely brilliant, so officiant, knowledgable and friendly. I would highly recommend him and Tessa Alliance to anyone. He saved me a huge amount of time not having to research this all myself. Thank you!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied switcher

I had been looking to switch my health insurance to refocus my benefits and bring down my premiums. Adam Barbosa from Tessa Alliance calmly and clearly took me through a discussion of my needs and my options. His experience and knowledge of the benefits of each company was invaluable and quickly narrowed down the best option for me at a price significantly below my current premiums.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Renewal

The process for renewal of my insurance was well handled. Their representative, Zain, had knowledgeable and affable approach which made the process easy and straightforward.

15 March 2026
Unprompted review
Rated 4 out of 5 stars

To date excellent -

We are overall very pleased with the service but await to see if that remains AFTER the policy starts- the telling fact .
However Adam Barbosa was extremely helpful knowledgeable assertive and professional throughout our interaction

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

I dealt with Aaron Jones who was excellent. I’d spoken to several other brokers and none of them spent the time that Aaron did going through all my options and explaining everything clearly and comprehensively. He was very patient and friendly. I would highly recommend him to anyone.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and friendly.

Aaron was very helpful and knowledgeable, guiding us through the myriad of providers and policies so we have hopefully ended up with the best bang for our buck....

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great people. Great Resource.

I have worked with Aaron to get advice on the right medical insurance policy for me. Im always reluctant on brokers but this one is the exception that breaks the rule. Really outstanding level of knowledge and professionalism. I couldn't recommend them highly enough.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars in every way!!!!

If you are looking for a company to help you journey through the health insurance world do not go any further. Aaron Jones from Tessa Alliance guided me through the changeover from my old cover which had become ridiculously expensive. Aaron found me a new policy, i have signed up. No pushiness, extremely patient, explained simply and 50% less than my old policy.

9 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look