PASS Ltd Reviews 3,568

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and efficient delivery. Many highlight the ease of the purchasing process, the quality of the products received, and the helpfulness of the team. People frequently mention receiving their orders quickly and well-packaged, often with additional gifts. However, some customers also noted issues with delivery, including items being dropped off at incorrect locations or experiencing delays beyond the promised timeframe. A few reviewers were dissatisfied with receiving faulty products or encountering difficulties with returns and refunds, particularly when tools were needed urgently for work.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers are generally pleased with... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and... See more

Order

Users describe positive interactions with order. Many customers praise the easy and straightforward ordering... See more

Price

Consumers find price to be positive. Many reviewers highlight competitive and reasonable pricing, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Very simple purchase and fast delivery once i`d filled the " dual usage " form in and returned it. It was bought to check the insulation on a new build property i`ve just moved into that we suspect... See more

Company replied

Rated 5 out of 5 stars

PASS Ltd have such a helpful team who have helped us with advice, training and supplying our PAT tester equipment. PASS also recalibrate our PAT tester each year. They provide Excellent customer servi... See more

Company replied

Rated 5 out of 5 stars

Whenever we need replacement test leads, Pass ltd is our go to place. Easy to use website, great prices, items quickly received and well but not excessively packaged. Communication and paperwork is... See more

Company replied

Rated 5 out of 5 stars

I bought the professional Klauke tool "EKSD50ML Wire/Cable Stripper Tool". Excellent service, fast delivery, and quick responses to inquiries (I asked for an invoice). I even received a small gift. Be... See more

Company replied


Company details

  1. #96 of 195 best companies in Electronics store
  2. #67 of 98 best companies in Plumber
  3. #40 of 87 best companies in Tool shop

About PASS Ltd

Written by the company

Established Since 2001

We have a growing library of over 20,000 products from the world's leading manufacturers for the very best prices, we cater for every type of customer ranging from domestic electricians to large, multi-national firms.

Our expert team will help you to get the perfect items for your application, and our in-house technical support will answer any of your queries about the more technical issues with your equipment.

Stockists of: Thermal Imaging Cameras | Thermal Monoculars | Multifunction Testers | PAT Testers | Flue Gas Analysers | Power Quality Analysers | Pressure & Flow Intruments | High Voltage Testers | Live Line Safety Equipment | Environmental Testers | Metrology Equipment | Tools and much more.

We also have trade counters at our branches in Teesside, Leeds, Glasgow, Belfast, and London.

PASS Ltd - Experts in Test Equipment

Written by the company

Our Experts are Here to Help
Our team of experts will help you to choose the right items for your application, at a great price.
Free Delivery On Orders Over £249
Spend over £249 and get free next day delivery to most mainland UK addresses.
60 Day Returns
We're confident you'll be happy with our test equipment, if not, you have 60 days to return it.
Visit a Trade Counter
Branches in Teesside, Leeds, Glasgow, Belfast, and London.

Free UK Delivery & 60 Day Returns

Get it Next Working Day

We offer free next working day delivery on all orders over £249 (ex VAT) that are in stock. Also, you can rest assured with our 60 day returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

1 April 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Great as always

Great as always

30 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a super five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Excellent product at reasonable price…

Excellent product at reasonable price but delivery is slow but worth it

24 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Reasonable price

Reasonable price, great delivery time

30 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Pass Ltd

Pass Ltd, gave realistic timelines for delivery of some Fluke components I ordered from them as key suppliers for Fluke. Unfortunately the items were for an older Fluke mains analyser so stock availability at fluke was not readily available, Pass Ltd kept me well informed as to expected ETA and delivery date. I was happy with the service given.

30 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a super five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 1 out of 5 stars

I am still wating on 6 cable locks and…

I am still wating on 6 cable locks and 4 other cable locks. There has been no notice on likely delivery date.

26 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good Afternoon Jonathan,

Thanks for leaving us a review, we appreciate all feedback.

We are experiencing some longer lead times than usual from some of our suppliers/manufacturers. We are working closely with them to improve lead times where possible and hope to see this improve in the near future.

For future reference, if a product is in stock this is highlighted by a green "In Stock" banner above the pricing, apologies if you did not notice this. We acknowledge that your order has taken longer to supply than we would like and we can only apologise for that. We hope this does not deter you from ordering from us again.

Kind regards
Stevie

Rated 4 out of 5 stars

Long waiting time

Long waiting time, otherwise good

26 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Robert

Thanks for leaving us a four star review.

We appreciate that the lead time on the Testo product you ordered from ourselves was longer than we would normally expect and can only apologise for any inconvenience this may have caused yourself.

For any future orders you may place with ourselves, please look out for the green "In Stock" banner above the pricing on our website, if that's not there, please give us a call and we'll provide lead times for any items you're looking for.

Kind regards

Stevie

Rated 5 out of 5 stars

Speedy on time delivery.

Easy to use website, speedy on time delivery, Thank you.

27 March 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning,

Thank you for taking the time to leave us a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 2 out of 5 stars

Item took a while to arrive and was not…

Item took a while to arrive and was not as described.

18 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mr Lewis

Thank you for leaving us a review.

Our apologies that your order took longer to arrive than expected. We do work closely with the manufacturers to try and get the stock as quickly as possible when we don't have this readily available.

I can see that we have already organised a return of the item which you were unhappy with and will sort this on receipt.

Kind regards

Joanne

Rated 5 out of 5 stars

Excellent service and and promo delivery

Excellent service and and promo delivery

26 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mr Dakin

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery, ten out of ten

25 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Colin

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

excellent service

excellent service, kept me informed, fast delivery

23 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Alberto

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 3 out of 5 stars

long delivery time

18 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Alex

Thanks for leaving us an honest three star review. We appreciate that the lead time on the Megger product you ordered from ourselves was longer than we would normally expect and can only apologise for any inconvenience this may have caused yourself.

For any future orders you may place with ourselves, please look out for the green "In Stock" banner above the pricing on our website, if that's not there, please give us a call and we'll provide lead times for any items you're looking for.

Kind regards

Joanne

Rated 3 out of 5 stars

It took over 2 weeks to deliver a small…

It took over 2 weeks to deliver a small fuse the delivery went well

25 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Patrick

Thanks for leaving us a fair three star review.

We appreciate that the lead time on the Fluke product you ordered from ourselves was longer than we would normally expect and can only apologise for any inconvenience this may have caused yourself.

For any future orders you may place with ourselves, please look out for the green "In Stock" banner above the pricing on our website, if that's not there, please give us a call and we'll provide lead times for any items you're looking for.

Kind regards

Joanne

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

18 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mustafa

Thank you for taking the time to leave us a brill five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Great service update on the order very…

Great service update on the order very good and delivery to Jersey Channel islands very fast

25 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Craig

Thank you for taking the time to leave us a great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Very smooth transaction

Very smooth transaction

24 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Brian

Thank you for taking the time to leave us a brilliant five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Great freezer thermometer

Clear display, and we'll made

23 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mrs Bassett

Thank you for taking the time to leave us a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Ordering was quick and straightforward, and the delivery was fast with great communication throughout. Everything arrived well packaged and exactly as expected. Can’t fault the experience at all—smooth, reliable, and hassle-free. Would definitely order from them again 👍

23 March 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Grant

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

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