PASS Ltd Reviews 3,568

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and efficient delivery. Many highlight the ease of the purchasing process, the quality of the products received, and the helpfulness of the team. People frequently mention receiving their orders quickly and well-packaged, often with additional gifts. However, some customers also noted issues with delivery, including items being dropped off at incorrect locations or experiencing delays beyond the promised timeframe. A few reviewers were dissatisfied with receiving faulty products or encountering difficulties with returns and refunds, particularly when tools were needed urgently for work.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery,... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers are generally pleased with... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, speed, and... See more

Order

Users describe positive interactions with order. Many customers praise the easy and straightforward ordering... See more

Price

Consumers find price to be positive. Many reviewers highlight competitive and reasonable pricing, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Very simple purchase and fast delivery once i`d filled the " dual usage " form in and returned it. It was bought to check the insulation on a new build property i`ve just moved into that we suspect... See more

Company replied

Rated 5 out of 5 stars

PASS Ltd have such a helpful team who have helped us with advice, training and supplying our PAT tester equipment. PASS also recalibrate our PAT tester each year. They provide Excellent customer servi... See more

Company replied

Rated 5 out of 5 stars

Whenever we need replacement test leads, Pass ltd is our go to place. Easy to use website, great prices, items quickly received and well but not excessively packaged. Communication and paperwork is... See more

Company replied

Rated 5 out of 5 stars

I bought the professional Klauke tool "EKSD50ML Wire/Cable Stripper Tool". Excellent service, fast delivery, and quick responses to inquiries (I asked for an invoice). I even received a small gift. Be... See more

Company replied


Company details

  1. #96 of 195 best companies in Electronics store
  2. #67 of 98 best companies in Plumber
  3. #40 of 87 best companies in Tool shop

About PASS Ltd

Written by the company

Established Since 2001

We have a growing library of over 20,000 products from the world's leading manufacturers for the very best prices, we cater for every type of customer ranging from domestic electricians to large, multi-national firms.

Our expert team will help you to get the perfect items for your application, and our in-house technical support will answer any of your queries about the more technical issues with your equipment.

Stockists of: Thermal Imaging Cameras | Thermal Monoculars | Multifunction Testers | PAT Testers | Flue Gas Analysers | Power Quality Analysers | Pressure & Flow Intruments | High Voltage Testers | Live Line Safety Equipment | Environmental Testers | Metrology Equipment | Tools and much more.

We also have trade counters at our branches in Teesside, Leeds, Glasgow, Belfast, and London.

PASS Ltd - Experts in Test Equipment

Written by the company

Our Experts are Here to Help
Our team of experts will help you to choose the right items for your application, at a great price.
Free Delivery On Orders Over £249
Spend over £249 and get free next day delivery to most mainland UK addresses.
60 Day Returns
We're confident you'll be happy with our test equipment, if not, you have 60 days to return it.
Visit a Trade Counter
Branches in Teesside, Leeds, Glasgow, Belfast, and London.

Free UK Delivery & 60 Day Returns

Get it Next Working Day

We offer free next working day delivery on all orders over £249 (ex VAT) that are in stock. Also, you can rest assured with our 60 day returns policy.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Good value. Quick and Efficient

24 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Jonathan

Thank you for taking the time to leave us a fab five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 1 out of 5 stars

don’t buy basic version it’s a waste of…

don’t buy basic version it’s a waste of time and money , you can’t do anything on it

16 February 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning Mr White

Sorry to hear that you are having issues with Seaward PatGuard Cloud basic software.

In this instance we would recommend contacting the Seaward Support Team for assistance on how to use the software. You can do this via the link below:

https://www.seaward.com/gb/support-ticket/

Hopefully this information helps.

Kind regards

Joanne

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, my order was at my door in less that 24 hours, everything was packaged really well, will be using this company more in the future.

23 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Michael

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

As expected product wise.

As expected product wise.
Arrived earlier than stated.

20 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Robert

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

First class service and fast delivery.

First class service and fast delivery.
With easy ordering system and tracking in place you’re always informed.

19 February 2026
PASS Ltd logo

Reply from PASS Ltd

Good Morning Dave,

Thank you for taking the time to leave us an super five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Kept Updated

I was kept updated with my order even though something was out of stock. Everything still arrived in good time

12 February 2026
PASS Ltd logo

Reply from PASS Ltd

Good Morning Tom,

Thank you for taking the time to leave us an fantastic five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 4 out of 5 stars
PASS Ltd logo

Reply from PASS Ltd

Good Afternoon,

Thank you for your four-star feedback. We are very sorry to hear that your test ampoules arrived later than expected due to an issue at the local delivery depot; we understand how frustrating it is when external logistics cause such delays.

We also noted the difficulty you're having with your CL tester. If you're still having trouble, please contact myself, stevie@pass.co.uk.

Take care and we hope to hear from you again shortly.

Kind Regards,
Stevie

Rated 5 out of 5 stars

Great service

18 February 2026
PASS Ltd logo

Reply from PASS Ltd

Good Afternoon,

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Great fast & professional service

Great fast & professional service.

Use PASS Ltd a view times now, always deliver with a very competitive price.

16 February 2026
PASS Ltd logo

Reply from PASS Ltd

Good morning

Thank you for taking the time to leave us an awesome five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars
PASS Ltd logo

Reply from PASS Ltd

Hi Nick ,

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

PASS Ltd have such a helpful team…

PASS Ltd have such a helpful team who have helped us with advice, training and supplying our PAT tester equipment. PASS also recalibrate our PAT tester each year. They provide Excellent customer service. We Highly recommend PASS Ltd to anyone to who requires their services. Thanks.

5 March 2025
PASS Ltd logo

Reply from PASS Ltd

Hi Dave,

Thank you for taking the time to leave us an fantastic five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

The product that I purchased was…

The product that I purchased was exactly as the website as described. Arrived on time as stated when placing the order.

11 February 2026
PASS Ltd logo

Reply from PASS Ltd

Good Afternoon,

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful

10 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Ben

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Joanne

Rated 5 out of 5 stars

Very very good

Very very good. Updated all the time from ordering to delivery. Thank you very much indeed 👍

17 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Russell,

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good price.

9 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Mwrao,

Thank you for taking the time to leave us an excellent five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

filter

Very helpful and informative

16 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Clive,

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars
PASS Ltd logo

Reply from PASS Ltd

Hi John,

Thank you for taking the time to leave us an super five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Fantastic piece of kit really pleased…

Fantastic piece of kit really pleased with it 👍

16 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi James,

Thank you for taking the time to leave us an great five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 5 out of 5 stars

Anton Pro 3

Excellent service and great price again. I had a slight issue when ordering spoke to Lewis who sorted it out straight away.

3 February 2026
Unprompted review
PASS Ltd logo

Reply from PASS Ltd

Hi Mick,

Thank you for taking the time to leave us an amazing five star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

Rated 4 out of 5 stars

Thermal Imaging Camera arrived within…

Thermal Imaging Camera arrived within the time frame advised on purchase.

13 February 2026
PASS Ltd logo

Reply from PASS Ltd

Hi Laurence,

Thank you for taking the time to leave us an brilliant four star review! It really is appreciated.

Take care and we hope to hear from you again shortly.

Kind regards

Stevie

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