I would definitely use TestnGo services again. I was able to place the order for COVID Lateral Flow Tests with no problem. I needed to contact them regarding my order & they replied promptly & poli... See more
Company replied
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See what reviewers are saying
On the website before you buy it states in the FAQ “our lab operates 24 hours a day, 7 days a week and 365 days a year” but when you do the test it tells you “any results received at our lab after... See more
Company replied
The lateral flow test kits arrived quickly. Surprised to see kits individually wrapped but that’s a definite plus point. Makes it far easier to take a kit with you when going away.
Company replied
I ordered a 25 multipack and got 25 single packs this seems an awful waste of packaging given you also get 25 sets of instructions.otherwise delivery was on time and the products were well in date.the... See more
Company replied
Company details
Written by the company
Quick, Easy & Convenient COVID-19 PCR Testing for Stress Free Travels
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 03301334454
- info@testngo.co.uk
- testngo.co.uk
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Pre holiday test kits arrived in good…
Pre holiday test kits arrived in good time when ordered on line.
3 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Disappointed
Test arrived late and until now (5 days after testing) I still haven’t had my results
3 November 2022
Reply from TestnGo Services
Good afternoon
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
After investigating into the review you left, we have contacted the lab and they have advised they haven’t received the samples at the lab yet, we believe that royal mail have lost the samples at the depo. We have emailed you regards to the lost samples explaining the issues caused and how we can help you further.
If you have any questions, please email in at info@testngo.co.uk
Regards
Testngo
Updated Flowflex Rapid Test Review
Updated Review
Package arrived today. Happy with the contents and the Flowflex Testing Kit was accurate and indicated the expected positive test result.
Thank you
3 November 2022
Reply from TestnGo Services
Good morning
Thank you for taking the time to leave your feedback. I am sorry to learn that the package has not yet reached you.
The Tracked48 service selected at checkout is a 2-3 working day service with the aim to deliver on day 2. As the order was placed on a Sunday, Royal Mail collected the package on Monday with the estimated delivery being Wednesday or Thursday. Upon checking, the tracking information has now been updated to advise that Royal Mail are expecting to deliver your parcel today between 10:32am and 2:32pm.
In the meantime, please do not hesitate to reach out to us directly if there is anything that we can assist with.
Kind regards
Testngo
The tests were exactly as described and…
The tests were exactly as described and arrived on time. Good communication.
29 October 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Fairly easy to use but instructions can be confusing.
Fairly easy to use and do test but some of the instructions can be confusing
2 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Arrived when it was supposed to and…
Arrived when it was supposed to and found this was more reasonably priced than elsewhere!
2 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Let down by Royal Mail
After placing the order on a Sunday and being advised of delivery on Tuesday (using the Royal Mail 24hr tracked service), the order didn't arrive until Wednesday afternoon. The online tracking facility via the Royal Mail website kept returning an error message using the tracking code I'd been provided. Suggest you review which "24 hour" courier service you use!
2 November 2022
Reply from TestnGo Services
Good morning
Thank you for taking the time to leave your feedback. I am sorry to learn of the delay with your order.
Although we aim to deliver tests in the timescales advised we are at the mercy of our delivery partners and any delays within their service may affect your delivery. In the coming weeks we will be moving away from Royal Mail and adding a new delivery service to our website to combat the current delays and strike action within the postal network.
Kind regards
Testngo
Covid tests not delivered
Today is 02/11/22 and We ordered on our rapid covid tests on 17/10/22 but still have not received them.
17 October 2022
Reply from TestnGo Services
Good morning
Thank you for taking the time to leave your feedback. I am sorry to learn of the delay with your order.
I can see that your order was collected by Royal Mail on 17/10/2022 at 5pm, however the tracking has not been updated following dispatch. This indicates that the package has been lost within the postal network.
I can see that you have reached out to us via email and a member of the team has arranged for the order to be re-dispatched once our LFD delivery arrives early next week.
We apologise for any inconvenience caused by the delay, in the meantime please do not hesitate to reach out if you would like any further information.
Kind regards
Testngo
Disappointed that it didn't arrive on…
Disappointed that it didn't arrive on the day stated. It did come the next day. Test looks simple to use.
2 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience. We are expecting to have a new delivery service in place within the coming weeks to greatly improve the speed of delivery. We hope that you will use our services again in the future.
Kind regards
Testngo
Still waiting for the delivery
2 November 2022
Reply from TestnGo Services
Good morning
Thank you for taking the time to write a review.
Unfortunately, Royal Mail do not offer collections to us on Sunday’s, so any orders placed between 11am Saturday and 4pm Monday are collected at 5pm on Monday. The Tracked48 service selected at checkout is a 2-3 working day service that aims to deliver on day 2.
I can see from the Royal Mail tracking information that your package was dispatched on 31/10/2022 and delivered on 02/11/2022.
If you would like any further information, please do not hesitate to reach out to us at information@testngo.co.uk
Kind regards
Testngo
Fairly easy system
2 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
No CS
My wife and I recently contracted C-19. She works in NHS hospital and we both needed urgent assurance that she (& I) were negative. I ordered kits on Monday morning after reading their promise to deliver next day (or latest day after). I'd paid extra £6 for the RM service and the kits didn't arrive until late on Thursday. I spoke to CS via chat and was told the delay was down to postal strikes. Fair enough but have another courier in place to cater for such events or else lose customer loyalty and customers. The person I spoke with on chat was very unapologetic. Apparently, the customer is not always right. Won't be using again :-(
24 October 2022
Reply from TestnGo Services
Good afternoon,
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
Unfortunately, due to the high postal demand because of the postal strikes Royal Mail have been experiencing delays. Although we try to ensure the tests are delivered to the timescales set out, we are at the mercy of Royal Mail, and should there be a delay with our fulfilment partners this will affect your delivery date, so we encourage our customers to please leave plenty of time for your tests to arrive.
Please accept my apologies for any inconvenience caused.
Regards
Testngo
Very easy to use site and goods arrived…
Very easy to use site and goods arrived next day
27 October 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Poor Service
The overall service was poor from start to finish - paid extra for a quick delivery of a PCR test that then got delayed by a planned postal strike. Did the test and heard nothing about it for 4 days - had to chase them up and they then claimed Royal Mail had lost the test and will refund me - I think they were making it up!
31 October 2022
Reply from TestnGo Services
Good afternoon
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
After investigating into the review you left, we have contacted the lab and they have advised they haven’t received the samples at the lab yet, we believe that royal mail have lost the samples at the depo. We have emailed you regards to the lost samples explaining the issues caused and how we can help you further.
If you have any questions, please email in at info@testngo.co.uk
Regards
Testngo
I needed a PCR to join a ship because…
I needed a PCR to join a ship because of company protocol. I still have had no result after posting the test kit back 6 days ago (having checked spam). I needed the result to be within the last 72 hours. This service appears to be a scam.
Update. It took 10 days to get a response from TestnGo Services and they said the test had obviously been lost by royal mail and they would reimburse me withing 3-7 working days. Well that email was two weeks ago and still nothing.
Update. Another two weeks has passed and the TestnGo payment system is still down - that means it has been down a month. Someone is there to answer emails but I think it is to string users along whilst they continue selling a service they don't fulfill.
This has all the appearance of a scam.
25 October 2022
Unprompted review
Reply from TestnGo Services
Good afternoon
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
After investigating into the review you left, we have contacted the lab and they have advised they haven’t received the samples at the lab yet, we believe that royal mail have lost the samples at the depo. We have emailed you regards to the lost samples explaining the issues caused and how we can help you further.
If you have any questions, please email in at info@testngo.co.uk
Regards
Testngo
Good Service
5 C19 LFTs ordered. Smooth online order, excellent despatch/tracking emails, fast RM 48 tracked delevery, well packaged. Good service for LFTs
1 November 2022
Reply from TestnGo Services
Good afternoon,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Great and quick to use
Great and quick to use. Quick delivery also. Great service, got the certificate I required for work
25 October 2022
Reply from TestnGo Services
Good afternoon,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
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