Tests4You Reviews 264

Prompt delivery and received results quickly.

my result did not come you are not serious

Test ordered and arrived quickly, problems started when put in Royal mail Priority box on 2nd Jan. I assumed they would be collected with the priority service which was at 3.00pm same day - turns out they were just on Royal Mail 1st class tracked service so didn't get picked up until Tues 4th Jan. Eventually arrived at tests4you and only have 3 out of the 5 test results back on 8th Jan. Have been on the phone everyday to see if they could speed things up but told the same thing that we have to wait up to 48 hours from when the test is logged as received. 2 have been received but not even logged as arrived! Not happy and would not use again.

Test arrived in our place in 1 day, results received in less than 2 days since we sent the samples. Very happy with this service.

Fantastic service. Test kit waiting for me when I arrived. Easy to use, posted straight off. Received notification of receipt the next day and 24 hours after received my negative result. And was the cheapest PCR test I found online.
Would Def recommend.

Quick and efficient, took 3 days in total including delivery day

I ordered 2 x Day 2 PCR tests but only received one. After sending an email, and a response to a message to review Tests4you, I received an email with an apology and the missing test was dispatched the following day. I was kept updated, with emails, regarding the order and dispatch date and further messages to say when the tests would be delivered within a very precise 1 hour window.

Very pleasant customer service who sorted out a problem for me in a very quick and easy way. I shall definitely use Tests4you again. Best regards from Gerald

Ordered and registered codes for travel with Eurotunnel. Arrived home from France, took test immediately and posted in priority mail as instructed. 31st December .After many hours on the phone speaking with many staff Tests4You we are still awaiting results evening of 7th Jan. The company blame Royal Mail however some companies use a reliable courier service over holiday periods. Utterly frustrated and disgusted as we are Covid free taking LFT and tested in France day before leaving as required, travelled in the bubble of Eurotunnel and Campervan without contact with anyone. Here we are one week on trapped indoors.

I ordered my test day 2 and they sent it and supposedly the post office did not find my address and they returned the test for you again, can you please send it to me again to another address?

Currently sitting abroad with not much time left till I’m back in the UK, like the other reviews have stated this company is very quick and efficient at taking money, however I have still not received my booking reference number.

This is very confusing and annoying as this company should have this part of the process running as smoothly their checkout as I already have enough stress for my return flight.

I am doing things I shouldn’t need to like chasing them up on the phone to no avail!

I hope they can respond quickly so I can rectify this review.

RE: Tests4U has now rectified the issue shortly after responding as they promised.

Avoid this. Went to purchase, spent 10 mins entering in huge amount of detail only to find that website said there were no available payments for someone living in the tiny backwater of LONDON UK

EDIT:
After a few hours I have recieved an e-mail with the locater number attached. As mentioned by someone below, it seems the most efficient way of contacting is through TrustPilot. Hopefully as the company grows, so will the communication.

Ordered my day 2 test and the process seemed smooth. Paid and recieved an e-mail with my order number, but the Passenger Locator number was missing. "No biggie" I thought and proceeded to naively call them, but to my surprise their number wen straight to voicemail all 5 times. I then tried to access their website for information on how to e-mail them, but now their website does not work and there is nothing to do. The money has, however, already been taken out of my account. What a scam...

Great and fast service for sensible price. Will use again if I have to. Many thanks!

Thank you! Everything worked out smoothly and professionally.

price & service are excellent. all the process goes smooth. thanks.

Excellent, super fast service! Had to call Tests4 you as l couldn’t find my order number and my call was answered promptly and really efficiently. The gentleman talked me through everything making sure that I had everything needed to do my tests.He was friendly, chatty and put you at ease making the process easy to do. Posted my tests at 10am and had results before the end of the next day. Super service, thanks for making my holiday possible!

Whilst resentful of having to pay for a Day 2 test to come home to my own country, which has much higher infection rates than the place I flew in from, I will nevertheless attempt to be objective.
The price was cheaper than other competitors and customer services were helpful when my ref number did not arrive as it should have.
It was impossible to register the test online using my desktop because the date matrix was blocked by another part of the webpage. I eventually did it on my phone.

I would give this website 0 if I could still not had DAY 2PCR results nearly a week later. Customer Services very rude (Steve) and still no success with my enquiry. I will definitely not use again. I can most definitely confirm I am a confirmed customer despite receiving a message from tests4 U stating they cannot confirm my identity. I would like tests4u to contact me direct as promised this morning. I think this is disgusting from tests4 U. Very disrespectful instead of being a keyboard warrior call me as promised but then I dont expect you will