TESUP Reviews 

Scam.

They promised next day delivery if I paid by transfer.
They refused to acknowledge my payment until my bank got involved.
The have not delivered and have provided no timeline for delivery

I would stay away from this company send you an email right at the Beginning saying you'll send you an up-to-date model then you ask when the will be delivered even though the website says five working days London waited one month nothing turned up in the emails they never put a name on the email there is no contact number for the company and luckily for me my credit card company have refunded stay away from this company worst customer services I've ever known original order date was the 19th of August waited well over one month nothing even said to them are you scamming people they never mentioned the word about that just came up with another excuse all the answers they give don't make sense if the company was so big why is the customer services so bad stay away

un happy customer i received turbine 5 months after ordered still waiting for my inveter 11 months after order . i got sucked in

Scam Scam Scam Scammers

Please do not go in business with Tesup

Ordered and paid for a V7 Vertical Wind Turbine (7KW) with low wind blades at October, 28th 2023 and the amount was € 1300,00.

Till today, received nothing. Wrote many emails and opened many tickets but either they give you the standard answer 'we work on it' or they just close your ticket. Asked for option refund, then answers come like; 'they really work on sending the product soon, pallets did arrive!'. Yeah right, might in space at the ISS!

So people, please watch out and do not loose your money at them! I have given them many chances to solve it, now i go this way via media and all other paths to warn people for Tesup their scam!

Might thats also their reason why they not have any phone number or live chat environment!

Romebo Telecom (inv# 11079)

TESUP IS FRAUD COMPANY SO MAKE SURE DO NOT ORDER OR PAY ONLINE FOR ANY.

COMPANY DONT HAVE ANY CONTACT INFO AND TECH SUPPORT IS FRAUD.

Make sure don’t pay and registered your complain to financial institutes so they block this company and more people will not suffer.

This item is a Clayton generator, will not rotate when wired up in 54 kms gusts!
With no load it still needs 12km to get it to rotate, from my experience so far it is a scam!!
I read all the bad and the few good reports & decided to try myself, however it was soon apparent there was something not cosha as I after paying the money it was weeks before I received any product, the excuse was ran out of stock!!may

Their products that they advertise are simply mis=advertised. A VAWT (vertical axis wind turbine) with a claimed output of 5kW never worked at all. I had an independent expert engineer conduct tests and his results showed the sail area would not support more than 70-80W, not the 5,000 claimed, it simply could not turn the generator. He also described the build quality as appalling. I had posted a review previously but it disappeared. I purchased in late 2022. The same product was advertised recently as 7kW!

Complete rubbish only generated 1kw in 3 months NO TECH SUPPORT

The address for this company is a safe store on the great west road read all the other reviews crap equipment bought for peanuts in china then sold to you for 50 times what they paid absolute crap run by a Turkish dodgy business man.

Big News for Companies Interested in Reselling TESUP Products

1. Leading the Way in Renewable Energy

TESUP has been at the forefront of the renewable energy sector, dedicated to enhancing household wind turbines and flexible solar panels. We are thrilled to announce that our relentless innovation has positioned us as the global leader in this space. Our state-of-the-art products are engineered to generate electricity with minimal wind or solar irradiation, setting new industry benchmarks. Furthermore, TESUP's wind turbines and solar panels integrate advanced Artificial Intelligence (AI) and Internet of Things (IoT) capabilities, providing unparalleled efficiency and smart energy management.

2. Global Reach and Reliable Delivery

With production facilities and workshops spanning from Belgium to China, Skopje to Bursa, TESUP's manufacturing prowess is truly global. Our extensive warehousing network, including strategic locations in New Jersey, Antwerp, London, Alicante, Melbourne, Bratislava, and more, ensures the timely and secure delivery of products to our resellers. This robust logistical framework supports our commitment to meeting the demands of our partners worldwide.

Renewable energy is shining now globally with a stronger local presence and enhanced local after-service features.

3. Join Our Reseller Program

We are excited to unveil our Reseller Program, designed to empower businesses to distribute TESUP's cutting-edge renewable energy solutions. Starting now, resellers can take advantage of a generous 25% discount using the code "RESELLER" for purchasing 3 or more products. For bulk purchases of more than 5 units, our reseller partners are eligible for even greater discounts. Please contact our local teams via your online TESUP accounts to discuss tiered pricing and exclusive offers.

By partnering with TESUP, you are aligning with a brand that stands for innovation, reliability, and sustainability. Join us in driving the global shift towards renewable energy and benefit from our top-tier products and comprehensive support.
DO NOT REPRESENT THIS USELESS COMPANY.
My Magnum5 still doesn't work after 1 year.
Do YOU want to fix those future problems with no TESUP support???
WARNING!

Must be a fraudulent company, doesn't assist, allows now posting on any of their social media, doesn't respond with any technical support. No way of speaking to a technical support person.

I saw warning signs when they couldn’t provide performance graphs, and gave incorrect and inconsistent answers on technical questions. Then I read all the reviews here, thanks so much guys for sharing your experiences. I was being sucked in by the great performance offered, and the professional presentation, but if it seems too good to be true, it probably is!

do not buy from this company, they take your money, lock your account and get away with it.

Please please please!! Do not use this company, they are a scam. Paid for a turbine, not received controller unit and have now closed my complaint without even speaking to me, completely ignored!
Been waiting since Nov 2023

I was very interested in this companies products, however after asking a technical question about suitability, I found that the only method of communication was through a 3rd party helpdesk.
There is
NO Telephone Number
NO Company Address
NO Company Email (3rd party only)
NO online chat
NO company registration to be found

My online account with them is locked out & cannot be reset, I guess they don't like technical questions.
All attempts to re-set or sign in are blocked, the emails (bot generated?) just tell me to login.

It is virtually impossible to deal with a company that hides all the usual means of communication.

Do not buy from this company. It's probably a scam. No buddy answer and we wait more than 4-5 months

order number # 10215 paid for the products 5 months ago but haven't received it .they are keep saying they are still producing the product . be careful from this scammer .

I ordered and paid for my turbine first of February 2024, still no delivery, send tons of inquiries, and when I send email lately, they refer to my account but the LOGIN WAS DISABLED, and even after trying to change password, they state they had too many attempts to change (but I never did before). I filed complaint with the BBB, as they are a scam!!! Surely NOT a company you can trust ...

My review is for the magnum 5, please avoid as it will bring you a world of heart ache and pain. Very poorly constructed and assembled with blades consistently snapping, tail fin rusting and snapping, all very cheaply put together. At no point did it produce the claimed KW and we have good wind here. Please avoid this product, has made a good garden ornament..now going into the bin.