TESUP Reviews 

Ther product Tesup Magnum 5 15 months old blade snapped? 2 years warrantee. They refuse to replace them. So many emails and pictures but they still refuse. Service poor, product quality poor, they dont honour warentee. Stay away, save yourself the pain and disapointment!. They shouldnt be alowed to sell anything!

If you want keep your time and money
Don’t buy from them
I waited 6 months for nothing and then i cancelled the order and they kept 20%

Never buy there - they sell their sh“t under regional Production but that‘s fake- they just produce in turkey with cheapest chinese parts branded under tesup but it‘s nothing

Stay away

Yep one star is far to complementary for this company the fact that they are still trading is beyond me. They have taken my money.and for some reason they are making excuses on sending me my home inverter. 8 months people and ever email is ordimated. Ooyah here's a ticket your on the top of our priority blaaa blaaa blaaa lies lies ,,,🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😞😞😞🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡🤬💩💩💩💩

A true scam company.
Received money for two orders more than three months ago and have not delivered anything yet.
I propose to organize a class action lawsuit by all affected customers against the founders and management of the company.

please read this before you spend your money i have been told that i have lost my case to get my money back from tesup because i did not give them dater showing the wind speed from my turbine
but as my turbine do,s not gather dater there was no way i could send them any dater but more to the point the turbine has never turned in any wind all time i have had it .and know they only massege you on there site so you can not get a copey of your emails .so do not buy from them

If i can do -5 Stars i would do it. Bought 1, did not worked, request technical help and they did not do anything. I let it tested and the engine just does not work. It is a SCAM - it doe snot WORK!

First of all took forever for turbine to be delivered and a month later I finally received the inverter. After building the turbine and installing it, the turbine never turned ever in strong winds. After various contact with customer service try only 3 fins etc still to no avail, contact tesup again only told to get a wind speed meter and send a video to which I tried on numerous occasions finally gave up. Stripped fins of top and connected a drill to generator part to see if it could generate power to my surprise it could at 100v on controller managed to power inverter and produce 80w no where near the 5 kW quoted. Drill managed to keep a steady speed but can't see the wind ever managing to turn it
Do not buy waste of money

I've left a review on these muppets here before and they had the audacity to a) confirm who I was and then b) "respond" with a load of platitudes about getting in touch with their customer support to resolve the situation.
Well, why not, I'll give them a chance to redeem themselves...
What a joke.
I sent in my email, requiring a refund for the undelivered inverter and the turbine that never worked and fell to pieces. They asked for a video. I said I want a refund for undelivered inverter and sent pics of self-destructed turbine in situ (I'd since removed it). They ignore the inverter and ask for a video of the turbine again. I again explain what I wanted. Same again.
So I tried to break it down into 2 parts - inverter refund and then turbine.
Can I have the refund I was promised by Elene (I think she's now moved on) in September? We're just finishing our new inverter and will send it out to you in 2 weeks time. I don't want an inverter, I want a refund. This happened twice more before... You can't have a refund as it is against our terms and conditions. Distance Selling laws in UK trump your T&Cs. We're closing this ticket!
I am of the opinion that this company is basically just fraudulent and will be taking further steps to see that they are shut down forthwith.

I really wanted to believe in this company and it's products.. but the reviews are correct.. this company and it's products are totally useless and possible fake.

I ordered a Hera Vertical wind turbine in December 2023 and paid for it.

Eventually on the 1st Feb I received a V7 turbine.

With the help of an electrical engineer friend we constructed it according to "The Book" by Tesup.

This is to be an off grid setup.

Apparently the V7 has an in built charge controller to you can connect it directly to a battery pack for storage of power. It says this on page 45 of "The Book". There is even a picture.

So we duly followed the instructions and connected the turbine directly to a 12v battery system.

The tried to pair the Turbine with the My Tesup app.

NO.... dead... nothing...

Contacted support...

this was the response

"Yes, 12 V battery stops the wind turbine and wind pushed and damage the wind turbine.
Wind turbines require constant consumption at all times.
Our wind turbines can charge an average 12 V battery in minutes and then can not turn anymore once the battery is full.

Wind turbines require free flow and constant consumption which batteries do no offer.

Thank you. "

So apparently stopping the turbine spinning when the battery is full breaks the turbine..

Many request for a replacement as the product is not fit for purpose even according to their own documentation or more likely that the turbine was DOA as we couldn't pair to it because I can not believe that on a day when the windspeed was less than 5m sec that instant you connect the turbine to a 12v battery that isn't fully charged you blow the turbine up.

I believe that is a right load of B*******.

Stay away!!!!
Scam company. Recieved the mill but its not working, when i told them about the problem, and finaly after monts getting an answer they claimed that it was out of waranty. so their waranty is just BS.
In fact all the company is a Hoax. Go deeper in to their website and you will see that many of the links is not working.

Horrible customer service - look at the replies - all say the same thing!

Not only that but the wind turbine I ordered was DOA!

We have done all of the things Tesup asked us to do and guess what -

They say we need a different turbine - for more money!

Scammers!!!!!!!!!!!!!

My father order some items from them and since November 2023, we haven't heard anything from them! We sent emails but the answers we get are vague. We are seeking legal action and try to recover out money!!!! I wonder if this company is a SCAM??????

3 months of waiting and no goods, no emails, no delivery date. They have now blocked my emails. Asked for a refund l have lost £1209.00

Dangerous do not buy!! Blades come loose, no locking nuts for anything. Doesn’t produce power. Customer service ignore you

No suport and no contact while the turbine is totaly useless ( doesnt produce anything)
The turbine just faces the wind and doesnt move otherwise
After spending 2000 eur very frustrated
Ps it took 6 months to be delivered

No good, no shipping information, no replies to emails.

Never received the goods, no email confirmation or anything. phantom company.

Hi Ive been waiting months for my windmill to come and now I've seen the reviews it's doesn't look like I'm getting anything. Just want to know if there's any other way of contacting them as they aren't responding to my emails.
Tia

BEWARE...Despite numerous email exchanges via the Tesup online order account system, saying order for Hera Wind Turbine in March 23 would be delivered soon it never did arrive, with various reasons and excuses why not, often repeated by the same person but very similar to others on other reviews here....Finally obtained full payment refund via credit card after losing patience waiting for many months. One star rating is too many!

I want to say that I have had a horrible experience just like many others here. I purchased the unit in May 2023 and it still does not work. This company does not care about the customer and give a customer care email stating they will help, but they don't I have not had one phone call or video call to try and solve the issue.