Textline is an easy-to-learn-and-use solution for our medical business. We wanted to offer simple, direct inbound and outbound texting to patients from our main office phone number, because our existi... See more
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See what reviewers are saying
As a newer TextLine customer, we are enjoying the ease and convenience of texting our customers directly from our CRM, Pipedrive. The Tech support has helped us work out some minor issues with our int... See more
Super reliable and worst customer service. Past two months I been realizing many messages go through from Twilio but it doesn't get shown on textline!!. zapier integration also did not work for over 1... See more
Web version does not sync correctly. I have to manually refresh the page about 60% of the time before new messages will come through. Android version takes so god damn long to open up and load its... See more
Company replied
Company details
- Business-to-Business service
- Automation company
- Internet marketing service
- Software company
- Telecommunications service provider
- Web collaboration platform
About Textline
Written by the company
Textline, the most secure business texting platform on the market.
Textline is a secure business texting software that makes communicating with contacts easier. Conduct one-on-one conversations, update a group of contacts, or send bulk texts at scale from your computer or via our mobile app. Textline is used by companies of all shapes and sizes to message customers, leads, and employees. Use our SMS platform to power your SMS marketing campaigns, improve customer service, quickly reach leads, or simplify back-and-forth conversations.
With a 98% open rate and 45% response rate, it's clear why thousands of businesses are adding SMS as a communication tool.
Why Textline?
Textline is designed for modern support, sales, operations, and marketing teams. With business SMS, we help teams boost productivity, improve customer satisfaction, and scale. Plus, Textline is top-rated for SMS security, compliance, and trust. Rest easy knowing your data is protected and your team has the right tools. View some of Textline's powerful SMS features:
Contact info
United States
- (415) 849-4349
- textline@textline.com
- textline.com
3.8
Great
171 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Textline
Thanks for the review! We value your support and we're always open to hearing your feedback. Happy Texting!
There are no available phone likes in…
There are no available phone likes in my area code
6 August 2021
Reply from Textline
Hi John, we're sorry you had that experience. We're happy to help troubleshoot some solutions with you - just text us at 415-849-4349.
We love textline!
We love textline. This has been a game changer for my company. Most people prefer texting over calls so it’s been very lucrative.
5 August 2021
Reply from Textline
Hi Thomas, thanks for your review! We love to hear how your customers are engaging with you through texting. We value your support and we're always open to hearing your feedback. Happy Texting!
The message interface is very intuitive…
The message interface is very intuitive and the staff member who contacted me was very knowledgeable and helpful. This is a great service.
5 August 2021
Reply from Textline
Hi John, thanks for your review! We're glad to hear that our team was helpful for you.
Reply from Textline
Hi Kennard, Sorry that Textline wasn't working for you. Just a heads up that Textline is designed for business texting and not for personal use. If you have further questions about business texting and how to set up your account, feel free to text us at 415-849-4349 and we'd be happy to help.
Reply from Textline
Hi Cesar, We're sorry you've had trouble finding info. Our direct link to our Help section is: https://help.textline.com/hc/en-us. You can also always text us at 415-849-4349 and we'd be happy to help!
Very easy to use and navigate.
5 August 2021
Reply from Textline
Hi Corey, Great to hear! We value your support and we're always open to hearing your feedback. Happy Texting!
Instrumental service!
This aility to write sms from the computer was great from the start. I contacted the movers I wanted to use and discussed things through textline. I have also talked to someone I need serivce from through textline as well. I am enjoying your service.
5 August 2021
Reply from Textline
Hi Eric, Thanks for the review! We're glad you've found sending SMS from your computer. beneficial We value your support and we're always open to hearing your feedback. Happy Texting!
we have just started with the Textline…
we have just started with the Textline product but the support was wonderful as we were deciding which direction we wanted to go.
5 August 2021
Reply from Textline
Hi Terrie, We're thrilled to hear about how our team has supported you while making your decisions! We value your support and we're always open to hearing your feedback. Happy Texting!
Great Customer Service Respone time
5 August 2021
Reply from Textline
Hi Joe, Thanks for your review! We're thrilled to hear about our team's response time. We value your support and we're always open to hearing your feedback. Happy Texting!
Customer service is great but certain…
Customer service is great but certain things need to be fine tuned before it's amazing for us. We are still figuring out notifications, etc.
5 August 2021
Reply from Textline
Hi David, we're glad to hear our team has been helpful! Please text us at 415-849-4349 for any additional questions. We'd be happy to help you fine tune your settings to maximize your team's productivity.
I have not even tried it
5 August 2021
Reply from Textline
Hi Kanti, a member of our team will be reaching out shortly to answer any questions about sending your first messages.
Textline has saved our world
Textline has saved our world. I love using this app with Two Men and a Truck customers! Highly Recommended :-)
5 August 2021
Reply from Textline
Hi Shana, We're thrilled to hear it! We value your support and we're always open to hearing your feedback. Happy Texting!
Love Textline
Love Textline - we use it for Customer Support and it's a fabulous, very easy and intuitive platform and an amazing and highly responsive way to stay connected with our users.
5 August 2021
Reply from Textline
Hi Allie, We love to hear how you're enjoying using Textline for customer support! We value your support and we're always open to hearing your feedback. Happy Texting!
Textline is a quick and convenient way…
Textline is a quick and convenient way to make initial contact with my customers and start communications. Being able to add multiple contacts and send out a message that is tailored to each partner we work with is a real time saver for me and makes us stand out as unique in our industry.
5 August 2021
Reply from Textline
Hi Rob, We're glad to hear how it's making communication with your customers easier and more time efficient! We value your support and we're always open to hearing your feedback. Happy Texting!
Lots of glitches as a new customer
Lots of glitches as a new customer, communication on resolving the matter needs to improve. And the fact that I can't get a credit for poor service is ridiculous
5 August 2021
Reply from Textline
Hello, We appreciate your feedback and are always looking to improve our onboarding experience. A member of our team will be reaching out shortly.
Easy to use and our customers love it.
5 August 2021
Reply from Textline
Hi Christopher, Thanks for your review! We value your support and we're always open to hearing your feedback. Happy Texting!
Textline has been a great asset to our…
Textline has been a great asset to our company during the pandemic. We began updating our guests via text and Textline has made that a seamless, easy process. All Textline associates are super easy to work with and are always listening for tips, ideas, and suggestions...and implementing them too! We love Textline!
30 July 2021
Reply from Textline
Hi Samantha, Thank you for taking the time to write this review! We love to hear that Textline has been helpful for your team. We value your support and we're always open to hearing your feedback. Happy Texting!
...It works great
...It works great. Now just let me know how to delete the CONVERSATION CLAIMED alert for every text that comes to my inbox. As I already get the original alert...so now I get double alerts. Otherwise, GREAT $TUFF!!! Its making the difference in Close Ratios for me.
Les B
Account Executive
Los Angeles, CA
22 July 2021
Reply from Textline
Hi Les, Thanks for taking the time to write this review! We appreciate the feedback and will take this to our product team. We're thrilled to hear how it's making a difference for your sales. Happy Texting!
I have really enjoyed using Textline
I have really enjoyed using Textline, we actually use it a bit differently than other folks, and their team have been incredibly helpful helping us maximize the tool for our business!
21 July 2021
Reply from Textline
Hi Louis, Thanks for taking the time to write this review! We love to hear that Textline has been a valuable resource for you and how our team has helped. We value your support and we're always open to hearing your feedback. Happy Texting!
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