Textline is an easy-to-learn-and-use solution for our medical business. We wanted to offer simple, direct inbound and outbound texting to patients from our main office phone number, because our existi... See more
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See what reviewers are saying
As a newer TextLine customer, we are enjoying the ease and convenience of texting our customers directly from our CRM, Pipedrive. The Tech support has helped us work out some minor issues with our int... See more
Super reliable and worst customer service. Past two months I been realizing many messages go through from Twilio but it doesn't get shown on textline!!. zapier integration also did not work for over 1... See more
Web version does not sync correctly. I have to manually refresh the page about 60% of the time before new messages will come through. Android version takes so god damn long to open up and load its... See more
Company replied
Company details
- Business-to-Business service
- Automation company
- Internet marketing service
- Software company
- Telecommunications service provider
- Web collaboration platform
About Textline
Written by the company
Textline, the most secure business texting platform on the market.
Textline is a secure business texting software that makes communicating with contacts easier. Conduct one-on-one conversations, update a group of contacts, or send bulk texts at scale from your computer or via our mobile app. Textline is used by companies of all shapes and sizes to message customers, leads, and employees. Use our SMS platform to power your SMS marketing campaigns, improve customer service, quickly reach leads, or simplify back-and-forth conversations.
With a 98% open rate and 45% response rate, it's clear why thousands of businesses are adding SMS as a communication tool.
Why Textline?
Textline is designed for modern support, sales, operations, and marketing teams. With business SMS, we help teams boost productivity, improve customer satisfaction, and scale. Plus, Textline is top-rated for SMS security, compliance, and trust. Rest easy knowing your data is protected and your team has the right tools. View some of Textline's powerful SMS features:
Contact info
United States
- (415) 849-4349
- textline@textline.com
- textline.com
3.8
Great
171 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Textline has revolutionized my job
Textline has revolutionized my job! I have to reach out to 100+ contacts every day, including weekends. By using Textline, I am able to accomplish this task in 30 minutes, whereas before this would take 2-3 hours. This has made me much more efficient and given me most of my weekend time back. In addition to the Desktop version, I also use the app on my iPhone so being remote or away from my desk is not a problem. I also use the Automation Feature to send replies to customers when I am off duty.
Not only is the Textline product terrific, what makes it even better is the great support that comes with it. We have 250-300 different Textline accounts, and problems have been minimal. If there is an issue, we report it to Textline and they respond immediately and take care of it.
You can't go wrong using Textline!
21 July 2021
Reply from Textline
Hi John, Thanks for taking the time to write this review! We love to hear that Textline has been a time-saving tool for you. Happy Texting!
Game Changing!
Textline has been a vital partner of ours during the pandemic. Their platform has allowed us to stay in contact with tens of thousands of our customers who we otherwise would not have had the capacity to serve. Frankly, we can't even imagine how the last two years would have went without this valuable resource.
Before choosing Textline, we previewed several other companies and we are so glad that they were our final selection. Their interface is highly intuitive and their responsiveness and support have been world-class.
20 July 2021
Reply from Textline
Hi Will, Thanks for taking the time to write this review! We love to hear that Textline has been a valuable resource for you. We value your support and we're always open to hearing your feedback. Happy Texting!
Great Zendesk Integration
We've been using Textline for several years. Textline has a great Zendesk integration that lets us text users from the same screen as their Zendesk ticket. This is extremely useful for our customer service workflow. Their API is also easy to work with and their support team is prompt and helpful.
16 July 2021
Reply from Textline
Hi Sean, Thank you for taking the time to write this review! We love to hear how our Zendesk integration is helping your workflow. Happy Texting!
Very organized and easy to use!
Textline has been very helpful for us and our team! Textline is very organized and easy to use, and the layout is clean and simplified. It is simple to operate with multiple users, and we're able to delegate and resolve conversations with little difficulty. We have also been able to save our growing list of contacts, each with detailed information to help our workflow when communicating with our clients! Textline has been a great addition to our department, and we would recommend it to others.
13 July 2021
Reply from Textline
Hi James, Thank you for taking the time to write this review! We love to hear that Textline has been helpful for your team. We value your support and we're always open to hearing your feedback. Happy Texting!
55 hours with no service
55 hours with no service, no response from customer services.
7 June 2021
Unprompted review
Reply from Textline
Hi Duane, I’m sorry that this was your experience. Would you be able to provide us with more context on the situation you’re describing by emailing us at support@textline.com or by texting us at +1 415-849-4349? We’d be happy to bring this to our team and address any issues that may not have been resolved.
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