Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
Company replied
This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
Company replied
Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
Company replied
Company details
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good quality locks.helpfull staff
28 July 2026
Reply from TFS Direct
Thank you very much for the feedback, and for the comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Would use again
The product was what we ordered. However it was safely packaged and arrived the next day on standard postage. Great service and would use again.
21 July 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words.
All good so far
All good so far. Professional and friendly experience. Quick turn around on design and approval. Quick to take my deposit. Just waiting for the gates to turn up. Advised 5 week lead time
30 June 2026
Reply from TFS Direct
Thank you for taking the time to post a review. It would be great if you could leave a review following completion of the order, to reflect the whole experience.
I called TFS for advice about type of double sided key code gate lock
I called TFS for advice about type of outside gate lock would be best. The person informed me an advisor regarding this would call me to offer advice. I received the call soon after and the advice offered was informative and enabled me to make a decision on the correct lock I would need.
19 June 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind feedback. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Fast delivery and quality item
11 June 2026
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with the service.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear that we were able to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Great to hear you were happy with the service.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback. Always happy to help.
Take your time and double check
Sales: Dealt with Lorenzo via email, very good experience but make sure you double check quantities and understand what items are and what they do. As I was ordering for myself and getting someone to install, I was clueless on what I needed so really useful to be able to give my size requirements and let them work out what materials and quantities were needed, but still I needed to go over the quote to ensure that the amounts were adjusted to be correct.
Payment: very simple and clear
Delivery: Very helpful and able to meet delivery date I had requested. Delivery via pallet, all nicely cling wrapped and secure, delivery driver was pleasant and helped me move pallet into my garage. I wasn't able to thoroughly check delivery against picking list as it was all tightly wrapped at the time, and sadly the spacers had been missed out (fortunately my installers were able to work around this with some other products they were able to source on the day), still it was rather disappointing.
Product: very pleased with the quality and look of the fence panels etc, good internal ribbing to provide extra strength and all film wrapped to protect the anodised finish during transit and installation.
Overall : very happy with the process and dealing with Lorenzo and the company. They provided excellent support to my installers on the day.
Yes I would recommend them and yes I would certainly use them again.
26 May 2026
Reply from TFS Direct
Thank you for taking the time to post such a detailed review, and for the feedback. Great to hear you were happy with the product and service, and your feedback will definitely help us look at areas that we can improve .
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind feedback.
Extremely prompt delivery and updated…
Extremely prompt delivery and updated throughout the process. Very polite delivery driver.
16 May 2026
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments.
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with the service .
Quick delivery
6 May 2026
Reply from TFS Direct
Thank you for taking the time to post a review and for the feedback. We are always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback.
Excellent delivery time
30 April 2026
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.