Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
Company replied
This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
Company replied
Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service delivery charges a little…
Great service delivery charges a little on the expensive side
24 April 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the honest feedback.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind feedback.
Greatgreat company to order from website with good parts drawings…
Great website with good parts drawings and dimension made finding the part i wanted very easy. Backed with excellent comunication and delivery made fro a great transCtion.
18 April 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with the service.
Order fulfilled very quickly but wrong…
Order fulfilled very quickly but wrong part delivered. Response to error was very good, new part sent out and incorrect one collected quickly. Would be happy to do business with TFS Direct again.
13 April 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the honest feedback. Sorry to hear there was an issue with the initial order, but it's always nice to hear that the team resolved any problem quickly .
User friendly website
User friendly website
We were kept informed of the status of our order
Prompt delivery
Goods arrived as promised and seem to be excellent quality
All in all, great customer service
6 April 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments .Glad that we were able to help.
Very efficient
I don’t know who the two men were but they did an excellent job delivering and installation of a cooker (Old Church Road)
The electrician and the man with the oven arrived within minutes of each other. Nice polite workers 5*
2 April 2026
Unprompted review
Reply from TFS Direct
Thank you for the review .
Reply from TFS Direct
Thank you for taking the time to post a review and the feedback. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback. We would always welcome any ideas how to make your experience a 5 star one.
Product as described and service and…
Product as described and service and communication was efficient. I do fill the delivery cost for a padded envelope at nearly £10 is way to expensive so not good value for money if purchasing small items!
18 March 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback. We do understand the frustration when postage comes in at a high cost for a lower value item, but we would always rather be honest about the shipping charges rather than inflate product pricing. Unfortunately, the standard charge for DPD tracked means that we need to cover cost with our delivery. We have trialled a number of alternatives that have resulted in lost or damaged products, so while the cost may seem high, we felt that safely delivering the product was a priority for us.
Great service from TFS
Great service from TFS! Quick delivery and Vern was really helpful and gave me lots of advice about fitting the fence
Edit, initial service was great however TFS sent us too many fence panels (their error not mine) and we have now been waiting 10 days for them to be collected and refunded. Still no idea when they will be collected!!
Edit: spoke to Greg on 26th March and refund was actioned within a couple of hours, thank you
10 March 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the feedback. I believe the team have now been in contact to resolve. We always appreciate any feedback and act on it where possible .
amazing service so far
So far we have received amazing service from Aaron and his team. I can’t review the actual delivery and quality of the gates as they are currently in production so the review has been sent to me prematurely.
10 March 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Great product quickly delivered.
26 February 2026
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
Perfect product, perfect service
I have had issues with a keypad lock on an exterior gate. I need a keypad for various reasons, but my experience so far has been of a very limited life span, as eventually the weather causes the locks to malfunction. I have just installed it, it seems to do the job perfectly, and I will update the review in a couple of years when I will report on its condition! Excellent delivery
17 February 2026
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words.
Superb customer service, quality gates
Thanks to Aaron for all his help with design, measurements and placing the order for my gate. Thanks to Sonya for rearranging delivery and accommodating my requests. Huge thanks to Baddu, the delivery driver for safely delivering the gate all the way from Stoke on Trent!!! The TFS gates team were professional, helpful and friendly throughout the whole process of ordering my new gate through to delivery. Highly recommend!
5 February 2026
Reply from TFS Direct
Thank you for taking the time to post such a detailed review. We will ensure this is communicated to all the team. Great to hear you were happy with your TFS experience.
The customer service from Emily was…
The customer service from Emily was exceptional she really helped me get the right lock with the right dimensions . So helpfilul and friendly .
6 February 2026
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. We will ensure this is communicated to Emily and the team. Thank you for your order.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words.
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