Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
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From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
Company replied
This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
Company replied
Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast and efficient service
I ordered 10mm Locinox gate bolts, which were delivered promptly.
3 February 2025
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Exactly as ordered with prompt delivery
Goods were exactly as ordered and arrived very quickly.
30 January 2025
Reply from TFS Direct
Thank you for taking the time to post a reply and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
I’m no lock expert and I was buying all…
I’m no lock expert and I was buying all parts separately, until Emma pointed out I could buy a complete set which was more affordable alternative. Given immediate refund and advice and news set. Great 😊
13 January 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Really good to hear that we were able to help.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Next daSpeedy deliveryy delivery excellent service.
Next day delivery excellent service.
19 December 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
didnt get delivered went to post office…
didnt get delivered went to post office it was shut I wnet back it wasnt there so i dont knwo where the order is and havent had a refund
19 November 2024
Reply from TFS Direct
Unfortunately, when DPD attempted to deliver, there was nobody available to accept the order, and it was then sent to a pickup point for collection. As soon as we were made aware of the issue we immediately sent out a replacement product. We are very sorry for the delay and we dealt with it swiftly as soon as we were made aware of the issue.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comment. Glad we were able to help.
Excellent product and delivery
28 November 2024
Reply from TFS Direct
Thank you for thew feedback and for taking the time to post a review.
Great delivery
27 November 2024
Reply from TFS Direct
Thank you for the kind comment and for taking the time to post a review.
Vergg uh prompt on dispatching goods
26 November 2024
Reply from TFS Direct
Thank you for taking the time to post a review.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments.
Great customer service from Emily
Great customer service from Emily! I ordered the wrong part so called up to enquire about an exchange / refund. Emily explained the process and i ordered the new part. I then received an email from Emily completely off her own back with more information for me to check to ensure I got the correct part.
As a result of this TFS will now always be the first place i try when i need any hardware
20 November 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind words. We will ensure that this is communicated to both Emily and the rest of the team. Many thanks for your order.
Easy to find parts I was looking for…
Easy to find parts I was looking for and quick delivery times
15 November 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback.
Second time of using TFS Direct and…
Second time of using TFS Direct and second time speedy correct delivery of items ordered
8 November 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with the delivery and accuracy of the order. Always happy to help.
Quality Products
Items arrived as advised. Quality products and great service. Thank you.
9 November 2024
Reply from TFS Direct
Thank you for the review and the comment about the service. Great to hear you had a good experience.
Excellent service all round.
I haven't used this Company before but will certainly use them again. The product was competitively priced, the delivery next day and communication excellent from themselves and their carrier. 5 stars.
7 November 2024
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
Thanks you for taking the time to post a review. Great to hear that you were happy with both the price and delivery. Always happy to help.
Goods have not arrived
Goods have not arrived, so can't rate yet. TFS have been helpful and tried to track with DPD.
DPD just say there has been a delay.
5 November 2024
Reply from TFS Direct
Thank you for sending over details of your issue. We received your email this morning, and hopefully you were pleased that we dealt with this within 10 minutes of being made aware of the issue, we were then waiting on DPD to confirm details with us so we could provide further feedback to you regarding the status of the delivery. We fully appreciate the frustration at DPD being unable to deliver on time, and while we take full responsibility of your order until it is in your hands, we have done all we can to deal with this as quickly and efficiently as possible once we were made aware of the problem. When issues like this arise, although infrequent, it is just as frustrating for us as it is for our customers, especially when your order was picked and shipped within 3 hours of being placed with us, so please do accept our apology. If our service wasn't up to standard, we will be happy to have DPD return the product to us and give you a full refund. I can assure you that we have done everything from our side to rectify. Should you still feel like the 1 star rating is a fair reflection of our service, it would be great if this could also be reflected in a review of the courier also.
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