Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
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Reviews shaping this summary
From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
Company replied
This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
Company replied
Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent work and good value
Really pleased with TFS today. My disabled mother now has accessible emersion heater controls downstairs. She is delighted. TFS were polite and friendly, easy to contact, and did an excellent job. No mess. No call out charge and it cost less than expected. I would definitely recommend these electricians.
4 November 2024
Unprompted review
Reply from TFS Direct
While we would love to take credit for this lovely review,it seems there may have been a little confusion. Here at TFS we supply security gate hardware and access control components, and the work undertaken by another TFS should be credited to them and not to ourselves.
Emily in Sales Support was great at…
Emily in Sales Support was great at listening to what I needed and then advising on the best gate lock to order. It arrived super quick, and fits perfectly! Thank you, Emily! thank you TFS.
1 November 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. We will ensure this is communicated to Emily and the team.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Very good and efficfient
16 October 2024
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with the order and service.
Excellent service product delivered…
Excellent service product delivered very quickly
14 October 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind words. Always happy to help.
Just perfect
Just perfect. Easy access website. Easy to order. And delivered at the notified time in perfect condition.
Thank you TFS.
3 October 2024
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Fast and very efficient service from…
Fast and very efficient service from ordering to delivery
3 October 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Glad to hear we were able to help.
Such good service and products
Matt is amazing
What was starting to cause me a headache, was made so simply with his help and advise, and super speedy delivery
Highly recommend and will 100% be using again
3 October 2024
Unprompted review
Reply from TFS Direct
Thank you very much for taking the time to post a review and for the very kind comments. We will ensure that Matt and the team are informed. Many thanks for your order; we are very pleased that we were able to help.
Very kind and professional staff
Very kind and professional staff, very quick answers and solutions to any kind of questions/problems.
I 'm very satisfied.
Highly recommended.
27 September 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Great to hear that we were able to help and that you were happy with the service.
Just wanted to say the service I have…
Just wanted to say the service I have received from Matt at TFS was exceptional!
Above and beyond does not come close to the level of service, help and advice I have received from him. Due to his professional service I will now be using TFS first and foremost, Matt is a great asset to your company!
26 September 2024
Unprompted review
Reply from TFS Direct
Thank you very much for taking the time to post a review and for the very kind comments. We will ensure this is communicated to Matt and the rest of the team. Happy that we were able to help.
Super quick delivery
Super quick delivery. Good product description meant I ordered exactly what was needed for a like for like swap of my broken sliding gate lock.
23 September 2024
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Happy that we were able to help.
Faultless supplier
Super product. Fast delivery. Great price. Nothing more I can say. Will be back again to TFS Direct.
16 September 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Great service from start to the…
Great service from start to the delivery any parts i order come in great time and excellent quality
16 September 2024
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Great customer service from Emily.
Great customer service from Emily.
13 September 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review. We will ensure this is communicated to Emily and the team. Many thanks for your order.
Great communication and speed of…
Great communication and speed of delivery. Will certainly use again.
12 September 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Great support
Spoke to Emily who provided great support and was really helpful with any queries
5 September 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. We will ensure this is communicated to both Emily and the rest of the team.
Sevice
We needed a product delivered next day pre-10:30, Sonya was really helpful at getting this sorted so quickly and efficiently. I am really happy with the service we have received from TFS and the item itself arrived an hour before expected!
27 August 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. We will ensure this is communicated to both Sonya and the team.
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with product quality and the speed of delivery.
I had originally left a review stating…
I had originally left a review stating I hadn’t received my parcel. It turned out to be a courier issue, because they had tried to deliver and I wasn’t home, they didn’t leave a card, so I wasn’t aware.
Aaron was really helpful, he emailed me with details of what had gone wrong.
Thank you Aaron, you went the extra mile.
9 August 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the detail in your response. Glad we were able to help.
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