While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Traveled on TGV Lyria from Geneva to Paris and back, in February. I chose it because of a particularly convenient SBB offer, but I know that usually it can get quite expensive. First on the sched... See more

Rated 2 out of 5 stars

I selected the TGC Lyria in between Paris and Geneva as it seemed a convenient way to quickly travel in bet-ween the 2 places whilst being able to work. First statement is indeed correct as it... See more

Rated 1 out of 5 stars

We just got off the heavily delated TGV 2919 in Basel, coming from Paris and we are extremely frustrated: it is an absolute no-go, to terminate the train for reasons of delay in Basel and force everyo... See more

Rated 2 out of 5 stars

Comfortable, sometimes late but often, oh so often it runs out of toilet paper, soap (there was none this time) and hand sanitizer. Why aren’t these amenities being dealt with by the staff?

Company details

  1. Railway ticket agent
  2. Tour operator
  3. Travel agent

Information provided by various external sources

Voyagez en train entre la France et la Suisse. De Paris vers Genève, Lausanne ou Zurich : découvrez toutes les offres, promotions et services de TGV Lyria.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Need to do better

Used Lyria 4 times now with mixed experience. The last two journeys were when I went on a River Cruise from Amsterdam to Basel. After Eurostar to Brussels (very good) we went from Brussels to Amsterdam in 1st Class. The compartment was ok if a bit shabby. The food included was very good and , as always, the train was punctual. Having reached Basel on the cruise we got the train from there to Paris to link up with the Eurostar. The Lyria train, again in 1st Class, was only average and the staff were ok. The food was pathetic compared to the first journey and consisted of only a stale croissant and mini cake. Unacceptable in my view. TGV Lyria need to ensure they do not continue to fall behind the competition. The train was, however, punctual.

15 October 2017
Unprompted review
Show reviews in all languages. (71 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look