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Review summary

Created with AI, based on recent reviews

Looking at 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the product, often noting its natural appearance and how well it blends with their own hair. Many people highlight the exceptional customer service, describing it as helpful, responsive, and efficient in assisting with color matching and exchanges. The overall user experience is often described as positive, with many finding the products easy to use and comfortable to wear. However, some customers were dissatisfied with issues related to their orders, particularly concerning color matching and returns. A few people mentioned receiving products that did not match their hair color as expected, even after using color matching services. There were also occasional reports of difficulties with the return process, with some customers expressing frustration over policies or lack of communication.

What people talk about most

Product

People report positive experiences with product. Many customers praise the product's quality, noting that it... See more

Quality

Consumers generally express satisfaction with the quality of the product. Many reviewers praise the hair... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness,... See more

User experience

Users describe positive interactions with the user experience. Many consumers found the products easy to... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues with ordering the wrong color,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just h... See more

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This has changed my life

This has changed my life! I’m so glad you guys sent me two, cause you knew I would love it that much!! The color was perfectly matched, and it’s so EASY, I can’t even believe how easy it is. I wish I had this option years ago when I was messing around with clip extensions. These are so much more comfortable!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic 😍

I had an issue with the previous order and you immediately replaced it without me asking and sent it out.
Fantastic product and even better customer service!

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Keep practicing!

I got mine but couldn’t figure out how to get them in using the clips. I practiced and figured it out and now I’m loving them. I am getting my hair colored to match them next week so I’m sure they’ll look great!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I originally ordered wrong color

I originally ordered wrong color. Customer service was fantastic! Great product, color, fits nicely. Complete hair color match. Replaced new color no cost to me. Highly recommend this product

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing extensions, great quality .

My whole experience with you all was great. Firstly I wasn't sure about these extensions but i did ordered and when i got the extensions and tried, i was shook because quality was so good, it blended 70% with my hair. Then I again contacted you guys by email and you guys replied back same day. I showed you my pictures where it was not 100% match and you guys emailed me back by saying, we will send you one more option and the previous one you can keep it. And you sent me one more with both the styles ( straight and wavy) . You guys really take care of your customers. And this new one matches 100% with my real hair. Not too pricey, quality best and service top notch 👍🏼 thank you. I will highly recommend for these beautiful extensions.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to love this.. but it sucks.

I wanted to love this. I wanted to so bad. I held off, thinking this can’t be that great- then I watched paid influencers that convinced me otherwise… should have gone with my gut.

If I could leave negative stats, I would. You cannot try on the prouduct and then send it back. It’s extremely low quality “hair”, thin, and does not match. No matter how many times I PAY TO SHIP IT BACK, this product sucks and so does customer service. DO NOT BUY!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service + extensions

Perfect color match!!! I’ve since learned to adjust the bead for the band fit with the needle nose pliers but what happened initially with me was I adjusted it so much that was stuck clamped shut. Maria in customer service td me to keep the extension that I had as they don’t sell the adjustment beads separately & let me choose any color & length I wanted to replace the one I had. Best & easiest customer service I’ve had!!! You don’t come across that much these days. In response to one of the customer reviews who said the band doesn’t fit & is loose & bumpy, adjust the band so it’s smaller put the wire at the middle of the top of your head & fit the band just a couple inches down from the back of your head & you won’t have any bunching + it will be high enough above your ears. You won’t feel it at all!
Thank you again ThatHair. You are the best❤️

25 March 2026
Unprompted review
Rated 4 out of 5 stars

The color is a match yeah!

The color is a match yeah!! The only thing I have a problem with is it showing through in the back because it is so bumpy from the fold. I’ve had it laying under a book. It hasn’t helped

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Love the color and how shiny it is!

Love the color and how shiny it is!! It’s matches perfectly. I get a ton of compliments now on my and how good it looks. I would like some tips on how to keep it from being frizzy though. I love it so much other than that!

30 March 2026
Unprompted review

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