While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 990 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, noting that the hair feels natural, soft, and looks beautiful. Many consumers are impressed with the accurate color matching service, often finding a perfect match for their own hair. The customer service is consistently highlighted as excellent, with people appreciating the prompt, helpful, and efficient responses, especially when assisting with color exchanges or other inquiries. The user experience is also highly rated, with many finding the product easy to use, comfortable to wear, and quick to install. However, some people were dissatisfied with certain aspects of their order, particularly regarding color discrepancies between what was seen online and the actual product. A few reviewers also mentioned issues with the hair texture not blending well with their own, or the product being too heavy. There were also occasional complaints about the return policy, especially when customers felt they couldn't assess the color without opening the package, and a small number of people reported difficulties with customer service responsiveness.

What people talk about most

Product

People report positive experiences with product, often praising the perfect color match, ease of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great hair quality, describing it... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness, quick... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product... See more

Order

Clients share ambiguous opinions on order experiences. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I have a Wonderful color match & Length with your help. My next step is to go to my stylist for even more perfection, to sit in comfortably wirh my own hair style.

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Removable hair extensions

It looks so natural and matches my red hair perfectly. Not easy to comb, but it stay on perfectly. I have in both the 12” and 14”.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

They went over and beyond

They went over and beyond! I have a unique hair color profile for a blond, so they are going to be working on a color match down the road since they don't have one to match my color. My hair is a natural blond, but it has silver streaks through it. I am excited for the new color to come out and am looking forward to your new additions to your hair pieces.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the wrong extension color and…

I ordered the wrong extension color and was going to send it back to them. I emailed them and got an email back immediately that said to keep the hair extension gift it to someone and they would send me another color. I did gift it to someone that could use that color.
Their customer service was beyond amazing. I did get my new one pretty fast, but haven't had a chance to try it on yet! I highly recommend them!!!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and beautiful…

Amazing customer service and beautiful extensions!

I purchased a set of these halo extensions. When I tried them on for the first time, one of the fasteners came loose—it would have been very simple to sew it back myself, but they sent me a new set without a moment's hesitation.

After I chose my replacement color, I changed my mind because I decided to color my hair. They sent me another set in the new color free of charge.

This is one of the best customer service experiences I have ever had! And the extensions are beautiful and fun to wear!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Please with Purchase

Very good communication. Fast response when I messaged with questions. Product feel, look and colour were perfect. Very Pleased with purchase. Shipping took a while. Expect a 2-3 week turnaround.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality hair, gorgeous

Delivery was prompt, but most importantly the hair piece is absolutely so easy to use, a generous amount of hair,.color was on point & texture of hair is gorgeous. Very happy. Better to get it long & then cut/adjust if u wish to do so. Easy 2 style & curl w/iron.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Very nice quality

I received my order quickly. The hair feels very soft and just the right thickness. The wavy tangles very easy. Maybe because it’s to long and I should have went shorter.

25 February 2026
Unprompted review
Rated 3 out of 5 stars

With some direction it could be 5 stars

I love the hair, the price, and the color. I also love knowing if the color wasn’t quite right I could exchange for different.
I did not like that there is no direction on where it fits and how to put it in. I also don’t like not knowing how to tighten it to fit right. With a little directions it could easily be 5 stars.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I had gotten the wrong color extensions…

I had gotten the wrong color extensions because I chose them myself not knowing the did color matching. I wrote the company and let them know and they not only color matched me but they also send me the new one free of charge and let me keep the ones that didn’t match.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I had to return a defect on my hair…

I had to return a defect on my hair piece and sent them pics. A quick response from the staff of Thathair replied and noticed my concern and did not hesitate to send me a replacement! They even gave me an option to pick another color which I went all in because the option I chose was an exact color match! Thank You so much!

4 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look