While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 990 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, noting that the hair feels natural, soft, and looks beautiful. Many consumers are impressed with the accurate color matching service, often finding a perfect match for their own hair. The customer service is consistently highlighted as excellent, with people appreciating the prompt, helpful, and efficient responses, especially when assisting with color exchanges or other inquiries. The user experience is also highly rated, with many finding the product easy to use, comfortable to wear, and quick to install. However, some people were dissatisfied with certain aspects of their order, particularly regarding color discrepancies between what was seen online and the actual product. A few reviewers also mentioned issues with the hair texture not blending well with their own, or the product being too heavy. There were also occasional complaints about the return policy, especially when customers felt they couldn't assess the color without opening the package, and a small number of people reported difficulties with customer service responsiveness.

What people talk about most

Product

People report positive experiences with product, often praising the perfect color match, ease of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great hair quality, describing it... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness, quick... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product... See more

Order

Clients share ambiguous opinions on order experiences. Many customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 5 out of 5 stars

I have a Wonderful color match & Length with your help. My next step is to go to my stylist for even more perfection, to sit in comfortably wirh my own hair style.

Rated 5 out of 5 stars

Customer service has been great and very prompt! Color match was perfect! Only issue I had was with length, it was too short so they are replacing with a longer one. Highly recommend doing color match... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. They advertise easy returns & exchanges, that’s a lie. I received my product weeks after ordering, the day I received it I reached out to do color matching issues. I submitted all the required information, I keep getting the run around. It’s been almost a month now since I put my support ticket in for either an exchange or refund, nothing. They have gone silent. I reached out again on March 13th asking for an update on the issue, no response yet. 0/10 recommend this product, their customer service is very poor.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with my order

I am very happy with my order. The color is perfect and the length as well. You guys went above and beyond to make sure I was satisfied with my purchase and I will recommend your products 100%. Thank you for your support and congratulations for having a great team of professionals assisting your customer, what a difference it made!! Thank you!!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with these & sooo…

Absolutely in love with these & sooo thrilled about the color! It’s a perfect match to my bleach blonde hair👏 I also love the options of straight or wavy hair choices! People are shocked that I’m wearing extensions because they look so natural & completely blend into my long hair🙌

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect color match and fit

Perfect color match and fit, I absolutely love both pieces... I recently cut my hair to my shoulders but its fun to play around when I get to missing my long hair

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The color and feel were exceptional…

The color and feel were exceptional other than the ends not having as much blonde as shown in the picture.
Im not quite sure how to make it blend with my own hair though. You can plainly see where my hair stops and the extension begins.

17 March 2026
Unprompted review
Rated 3 out of 5 stars

The hair is beautiful-very luxurious…

The hair is beautiful-very luxurious and pretty- I unfortunately think I picked out the wrong color-I picked up the champagne and I maybe should’ve picked out the next one that was more yellow blonde— I’m not sure but this one looks a little dark or almost a little Gray compared to my own hair- my bad

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy!

Thrilled with the quality of the hair, the price as well as the customer service. The color I originally ordered was not quite right, so customer service helped me select the correct color.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience overall I would…

Very bad experience overall I would recommend never to waste money on the product, they have a painful return and would never get you your refund for your unused product and it's a maze of questions to trick you.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Jus Got My That Hair halo 😇 & WOW 🤩 I…

Jus Got My That Hair halo 😇 & WOW 🤩 I am so impressed! I have owned six different beauty salons, and have had all kinds of hair extensions, this hair is amazing. The color match was absolutely perfect right off the bat, I literally had it on in five minutes and received tons of compliments people saying oh my gosh your hair looks so beautiful. You got your extensions back!I would highly recommend! Love my hair.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I wanted to return the product (because I could tell by looking at it thru plastic that they are synthetic/not real hair) and they accused me of opening it even after I sent them clear images showing it was sealed/unopened. Still haggling with them but this has been highly unprofessional. Feels like a scam to me. Order from Amazon at least they will refund your money and offer REAL hair options. Update: They never did refund me. What a waste of money.

12 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look