Nice, polite, respectful employees who understand the situation and make it as easy as possible as well as important, honest and sufficient. I'm new to all this and I've worked all my life so never... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person who answered the phone was immediately professional and put me at ease. Dan(his name) was considerate and explained things along the way. He was also very patient with me as I was very a... See more
Company replied
The lady who took my call was very professional and listened very carefully to the details. I did not have to correct anything when read back to me for confirmation. Very polite and empathetic to... See more
Company replied
So far my experience has been great. Took on myself and my son’s claim due to private landlords negligence. Everything was straightforward and the woman was very understanding and friendly which is al... See more
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Company details
Written by the company
We’re here to help! We specialise in helping people who’ve suffered because of personal injury, access professional legal representation and to claim the compensation they’re entitled to. We are a claims management company and receive payment from our partnered law firms. If your free claim assessment is successful, you will be connected to a specialist law firm.
Contact info
Craig House, 33 Ballbrook Avenue, West Didsbury, Manchester, M20 2JG, Manchester, United Kingdom
- 0800 182 2189
- info@the-compensation-experts.co.uk
- the-compensation-experts.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Compensation Experts
We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when you feel that promises have not been followed through. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns and provide clarity on the next steps. Please contact our team at client.care@blumegroup.co.uk so we can look into this further.
Best wishes,
Hafsah
You did nothing for me at all
6 October 2026
Reply from The Compensation Experts
We're sorry to hear that you feel we haven't been able to assist you. We understand how disappointing this must be and appreciate you sharing your feedback. We'd welcome the opportunity to look into your concerns and understand what went wrong. Please contact our team at client.care@blumegroup.co.uk so we can review your experience and see how we can help.
Best wishes,
Hafsah
Reply from The Compensation Experts
Thank you for your lovely feedback! We're delighted to hear that you received excellent customer service. We really appreciate you taking the time to leave a review and are pleased to have been able to assist you!
Best wishes,
Hafsah
Very happy with the advisor that dealt…
Very happy with the advisor that dealt with my call and enquiry. Extremely polite and well mannered addressing everything. Clear in conversation and knowledgeable. Thank you!
13 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your wonderful feedback! We're delighted to hear that our advisor was polite, professional and knowledgeable, and that your enquiry was handled clearly and efficiently. We'll be sure to pass on your kind words to the team. We really appreciate you taking the time to share your positive experience!
Best wishes,
Hafsah
Very professional
12 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your positive feedback! We’re pleased to hear that you found our service professional. We really appreciate you taking the time to share your experience.
Best wishes,
Hafsah
Quick and helpful
5 October 2026
Reply from The Compensation Experts
Thank you for your feedback! We’re pleased to hear that you found our service quick and helpful. We really appreciate you taking the time to share your experience.
Best wishes,
Hafsah
The gentleman was very helpful and…
The gentleman was very helpful and polite
12 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re delighted to hear that our representative was helpful and polite. We really appreciate you taking the time to share your positive experience.
Best wishes,
Hafsah
Very easy to talk to and down to earth had a good laugh with him
Really nice man down to earth and listened well had a good laugh with him
12 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re delighted to hear that our representative made you feel comfortable, listened attentively and brought some warmth and humour to the conversation. We really appreciate you sharing your positive experience.
Best wishes,
Hafsah
Reply from The Compensation Experts
Hello Thomas
Thank you for leaving a review. We`re very happy to hear that you’re very happy with your experience with us. We really appreciate you leaving a review and all the best going forward with the claim.
Kind regards
Uyi
Listened to me regarding my accident…
Listened to me regarding my accident and showed care and compassion, very good at explaining the next stage
10 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We’re delighted to hear that our team listened attentively to your concerns and showed care and compassion throughout your conversation. We understand how important it is to feel supported and have a clear understanding of the next steps, especially following an accident. We truly appreciate you taking the time to share your positive experience and wish you all the best moving forward.
Best wishes,
Hafsah
Helpful and not too pushy
Tanni was very helpful and polite and l felt confident she knew her craft.
10 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your wonderful feedback! We’re delighted to hear that Tanni was helpful, polite and knowledgeable throughout your experience. It’s especially lovely to know that her professionalism and expertise gave you confidence in the service you received. We truly appreciate you taking the time to share your kind words and will be sure to pass your feedback on to Tanni!
Best wishes,
Hafsah
Reply from The Compensation Experts
We’re so pleased to know that your experience with us was a positive one! Your satisfaction is incredibly important to us, and it’s wonderful to hear that our team met your expectations. Thank you for taking the time to leave us a review, we really appreciate your support!
Best wishes,
Hafsah
Got everything I needed to know and…
Got everything I needed to know and explained everything in detail step by step was pleased with the whole experience from staff to information and how understanding they were
2 October 2026
Reply from The Compensation Experts
Thank you for your lovely feedback! We’re delighted to hear that you had a great experience with our team. Providing a positive, professional and supportive service is very important to us, and we truly appreciate you taking the time to share your feedback.
Best wishes,
Hafsah
Very professional and quick to respond
Very professional and quick to respond. Excellent service and very helpful throughout.
1 October 2026
Reply from The Compensation Experts
Thank you for your wonderful feedback! We're delighted to hear that you found our team professional, responsive and helpful throughout. We really appreciate you taking the time to share your experience and are pleased we could provide you with excellent service.
Best wishes,
Hafsah
Thank you for your help
Thank you for your help. The conversation was really nice and friendly.
8 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you for your kind feedback! We're delighted to hear that you had a friendly and positive experience with our team. We really appreciate you taking the time to leave a review and are pleased we could help!
Best wishes,
Hafsah
Reply from The Compensation Experts
Thank you for your positive feedback! We’re pleased to hear that you were happy with our communication. We really appreciate you taking the time to leave us a review.
Best wishes,
Hafsah
Good topic
Very easy to talk to , very good at listening to what I was saying
After speaking to Lee it has renewed my confidence in going forward with my claim
Thank you
7 October 2026
Reply from The Compensation Experts
Thank you so much for your lovely feedback! We’re delighted to hear that Lee made you feel comfortable and listened to throughout your conversation. It’s wonderful to know that his support has helped restore your confidence in moving forward with your claim. We’ll be sure to pass on your kind words to Lee. We really appreciate you taking the time to share your experience and wish you all the best moving forward.
Best wishes,
Hafsah
Thank you note yor a gooden mate
The young man i spoke to was extremely professional well mannered and helped me more than I expected thank you so much for your time and help and please please please do be safe on your motorbike dont ride everyday and I'll be keeping your safety in my prayer 🙏🏽 thanks buddy 10/10 boss
6 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your wonderful 10/10 review! We’re delighted to hear that our team member was professional, friendly and went above and beyond to help you. Your thoughtful words and kind wishes for his safety are truly appreciated, and we’ll be sure to pass them on to him. Thank you again for taking the time to share such a lovely and heartfelt review!
Best wishes,
Hafsah
Using The Compensation Experts
The Claims Handler at The Compensation Experts, to whom I spoke today, was extremely helpful and empathetic.
I found him to be extremely thorough, professional and efficient
I would not hesitate to recommend your service. Thank you for a very positive experience.
6 October 2026
Unprompted review
Reply from The Compensation Experts
Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that our claims handler provided such a helpful, empathetic and professional service. It’s lovely to know that his thorough and efficient approach made your experience such a positive one. We truly appreciate you taking the time to share your kind words and thank you for choosing The Compensation Experts!
They listened and understood and took…
They listened and understood and took on board all that I said
6 October 2026
Reply from The Compensation Experts
Thank you for your kind feedback! We’re so pleased to hear that you felt listened to and understood, and that your concerns were taken seriously. Making sure everyone feels heard and supported is very important to us. We really appreciate you taking the time to share your experience!
Best wishes,
Hafsah
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