The Laser Boutique Reviews 

3,969
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 500 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the products, noting that the detailed personalized engraving and sturdy materials consistently exceed expectations. People also highlight the remarkably fast delivery times, highly helpful customer support, and the overall smooth, completely hassle-free online ordering process. However, some people mentioned frustrating issues with delivery delays, such as parcels being mislabelled and accidentally sent to the wrong address. A few consumers noted that orders occasionally faced significant shipping setbacks, leaving buyers waiting several weeks and ultimately unable to use their items for timely celebrations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautifully made, sturdy,... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting extremely fast... See more

Order

Clients share positive opinions on order, highlighting an easy process and extremely fast delivery times.... See more

Service

Consumers find service to be exceptionally positive, praising the prompt delivery and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the product on the weekend. First working day it was completed and shipped and came faster than projected times. Wonderful gift, high quality, just what we were looking for and all the bene... See more

Company replied

Rated 5 out of 5 stars

So pleased with the gardeners bag I purchased for my sister. Very good quality and excellent durable material. Company very proactive with enquiries, and dealt with my issue with delivery, which was... See more

Company replied

Rated 5 out of 5 stars

Really happy with the products i ordered they are exactly like the photo online. The process was super easy and delivery was really fast! Only took around 2 days which is amazing! However one thing to... See more

Company replied

Rated 5 out of 5 stars

I bought 2 sets of engraved champagne flutes, one set for my daughter and son-in-law, and another set for my son and daughter-in-law. They were engraved beautifully with their married names. They ar... See more

Company replied


Company details

  1. Gift shop
  2. Boutique
  3. Christmas Shop
  4. Craft shop
  5. Laser Cutting Service Provider
  6. Novelty shop

Written by the company

What can I say... We love laser cutting ! If its a gift item you need say hi and look at our range.. Follow us ob FB https://t.co/8mrDBHz8zk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,969)

504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Ordered 2 personalised picky bits boards. They arrived promptly & were actually far better quality than I thought they’d be. Great value. Definitely recommend.

1 September 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review

Rated 5 out of 5 stars

So pleased with the gardeners bag I…

So pleased with the gardeners bag I purchased for my sister. Very good quality and excellent durable material. Company very proactive with enquiries, and dealt with my issue with delivery, which was not their fault at all. Totally recommended. I may have to visit their website again!!! Thank you x

10 September 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review

Rated 5 out of 5 stars

Amazing quality

Amazing quality, ordered through Etsy for my grandmother’s birthday and it turned out amazing! Super fast delivery too considering I ordered last minute! Will definitely order from Laser boutique in the future! Thank you so much!

26 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review

Rated 3 out of 5 stars

Packing was terrible working at a mail…

Packing was terrible working at a mail order company myself we would never send anything like that out , also the stands had come away at one end so had to tap them back in myself.Didn’t complain as it had to go straight away for a birthday present

5 September 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Sorry to hear of this issue. Will it be ok to pop us an email and we can look into this issue for you

Rated 5 out of 5 stars

Excellent service

Excellent service, arrived in a couple of days very good product and engraving brilliant, would definitely use again

26 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Fabulous gift

Fabulous gift. Swift delivery. Very pleased

28 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery. Excellent communication, product as described and will make a lovely gift.

31 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Planter trug

I’m really pleased with my planter trug, it’s well made and the personalisation makes it an extra special anniversary gift for my parents.

2 September 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Viners personalised cutlery set

I ordered a personalised Viners children's cutlery set, and it was everything I expected. The engraving is beautiful and it was delivered really fast! It will make a perfect and lasting gift for my granddaughter. The quality is superb. Thank you!

24 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

I absolutely love the key rings i…

I absolutely love the key rings i ordered, they are beautiful made and also make such special gifts for loved ones and friends. I will definitely order more in the future

14 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

We couldn't have been happier with our…

We couldn't have been happier with our experience with the Laser Boutique! The quality of the engraved wooden pocket knife and multi tool was excellent, especially for the price. The engraving itself was perfect and the recipient was over the moon. We paid slightly extra for the faster delivery and it was with us, well packaged, within days as promised. It would be helpful to consider that if you are looking for a 'professional heavy duty' multi tool like a leatherman, then you need to be prepared to pay the price for one of those. But if you are looking for something of good quality, much lower price, that will be useful and also more personalised, than this is the way to go!

24 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Fast

Fast, affordable and the perfect gift for a friend who has everything. Can't wait to see her face when she opens it.

1 September 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 4 out of 5 stars

This was a gift for my daughter who…

This was a gift for my daughter who just qualified as a paediatric nurse I bought a gift box to put the watch in but unfortunately the box is too big for the gift to fit into the velvety slots to hold the watch securely the slots to insert at the edge of each side of the watch are too far apart to hold each side of the top of the watch so buying the box was a waste of time. The box is there to display the watch when you open it but this cannot do this.

27 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 5 out of 5 stars

Easy process to order and item arrived…

Easy process to order and item arrived very quickly. Good quality garden planter and personalised engraving is lovely.
My friend was really pleased with her gift.

28 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

Rated 1 out of 5 stars

warning to other customers

I ordered on 14 August and paid for 1st Class delivery, but my parcel still hasn’t arrived.

I contacted The Laser Boutique and was told on 21 August that they would chase it up. I followed up again on 24 August but have heard nothing since.

I’m now having to raise a dispute through PayPal to try to get my money back.

Delays can happen, but the lack of communication and follow-up is very disappointing. I would think twice before ordering from them.

14 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you for the review. Im sorry to hear you had an issue with the order. I can see from our system we did ship this for you

Rated 5 out of 5 stars

Great experience

Great experience, great customer service with a prompt response when I messaged to ask if it could be sent asap.
The product arrived well on time and quality was better quality than expected.

25 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you so much for the review

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