Your staff are friendly but your company are very much controlled by the actions of the auction houses. It is not your fault if they decide to subcontract packing and delivery and rip off the intern... See more
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Review summary
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Reviews shaping this summary
Some auction rooms are easier to register then others four example I just registered at amersham auction house very straightforward last week I registered harperfield which was more difficult I had to... See more
Company replied
I would like to take this opportunity to praise thesaleroom.com (Noonans). Without going into immense details, an enquiry by me saw prompt action and considerable action before a (favourable) decision... See more
Company replied
I've used The Saleroom for a few years now and only twice come across a hiccup. On this occasion I contacted the helpdesk with my query and received, as requested, email contact back to confirm... See more
Company replied
Company details
Written by the company
thesaleroom.com is Europe’s leading marketplace for fine art and antiques auctions. Visitors to the site can search and browse catalogues and place bids over the internet in real time, with live audio and video feeds communicating the auction room atmosphere.
Contact info
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, United Kingdom
- +44 (0)203 725 5555
- customersupport@the-saleroom.com
- the-saleroom.com
4.0
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Polite, helpful and efficient.
The person I dealt with was polite, helpful and efficient. I was given every assistance possible in a speedy time frame with follow ups. Have enjoyed dealing with this company.
1 November 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
OK. It was OK but so fast I was not aware …
It was OK but so fast I was not aware I had finished.
22 October 2024
Unprompted review
Reply from thesaleroom.com
Hi (bidder name),
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Really their service is a joke
Really their service is a joke, and most people use it because there isn’t many alternatives. The matching bid issue is a real problem plus their auction houses can get away with showing no actual descriptions and using photos that can misrepresent the condition of an item. I've also lost count of the number of times I've 'asked a question' of the auction and not had a reply.
Funniest thing though is their answers to their reviews - have you noticed they just use standard paragraph replies? They can't even be bothered to have someone read them, it's AI crawling through and offering thanks for the positive (the ‘amazing treasures’ one) and vapid platitudes for negatives. Bid direct if you can (many auction houses have a version of an online platform now) as you'll pay less and get a better service.
Cue the ‘….We truly care about our customers and we always aim to provide the best service possible….’ reply. ;)
21 October 2024
Unprompted review
Reply from thesaleroom.com
Hi David,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Be aware ( matching bid you don’t win)
So , used this site and bid ( using the my max bid for 4 items -
Watched as lost first one last week no probs - then 3 others were today
My max bid won 3 out of 3 , so thought ok .
But guess what, the third item at Mendip auctions ( lot 55 ) a bid identical to my max bid £160.00 was matched in the room ? And that is the winner .
Now , if I had lost by a penny or a pound no issue but this is shall we say taking the pee .
So my last time using Sale room after these transactions ( and failed matching bid transaction ) as it’s made me realise it’s just not a fair playing field and this is bizarre as to how justified .
I have given one star as zero was not available
Ps seen your standard reply - good bye waste of time - to everyone out there other websites available but to be honest bored with the auctions world as not level playing field as proved today
15 October 2024
Unprompted review
Reply from thesaleroom.com
Good day
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Very helpful service
11 October 2024
Unprompted review
Reply from thesaleroom.com
Hi Rendells,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Easy to register and engage in online…
Easy to register and engage in online auctions
5 February 2024
Unprompted review
Reply from thesaleroom.com
Good afternoon
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Saleroom efficiency The Saleroom.com is the most efficient…
The Saleroom.com is the most efficient and reliable way of bidding on line for auction items. I find them invaluable and use them constantly, so much simpler than having endless separate accounts with different auctioneers
8 October 2024
Unprompted review
Reply from thesaleroom.com
Good afternoon
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Never again. Cancelled service as they are a complete disservice to their customers
There are better online auction sites. Do yourself a favour. Use the others.
Not first issue with Saleroom. No customer service line, only chat & email. Simple - and I mean simple [how do I add a new card to my account simple] - problem never resolved, despite multiple emails over many days, some with incorrect or useless "assistance".
While trying to resolve the aforementioned issue. Saleroom also provided out of date information to an auction house, which has caused auction house to ship to an old address. This despite their own website showing correct information. Item still missing.
24 September 2024
Unprompted review
Reply from thesaleroom.com
Good day
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Great customer care experience!
The customer service agent who answered my question was very helpful and explained the matter clearly. His reply was also prompt. This is definitely the best auction website that I have used.
20 September 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Rapid response and issue fully…
Rapid response and issue fully explained.
16 September 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Quick and polite resolution of identified problem
Identified problem following a software update was resolved quickly and politely.
16 September 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
Reply from thesaleroom.com
Hi Stephen,
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
The live bidding did not work
The live bidding did not work. The video stream was live and working, hearing the person increasing sale price but the price on saleroom website did not update or give chance to bid more than once. Then suddenly the item is passed, but after calling auction house they claim it was sold. Seems to be some very shady practices in play.
I see a brand management PR response below. No response to my query through email, or aim to resolve the matter. Big disappointment, no reliability in service, wont be using this site anymore.
12 September 2024
Unprompted review
Reply from thesaleroom.com
Hi Hofman,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Beware of their computer system
I retracted 2 bids after realising that the condition wasn't worth the starting price (plus 30% fees) on auction closed, I'm invoiced for one of them saying I've won the auction. I have contacted them and after slow responses they are claiming that they have no information regarding that. I'm now in a position to be seeking legal advice. Beware!
4 September 2024
Unprompted review
Reply from thesaleroom.com
Hi Tony,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Saleroom is a one sided platform that…
Saleroom is a one sided platform that favours the auction house blindly. It enables auction house misbehaviour, a lot of whom are only after your money and least collaborative in getting shipping or any other solution, especially to new buyers. I had three occasions when the auction houses presented me with an absurd shipping quote (thrice the value of the product itself, a train set), unresponsiveness and plain misbehaviour. On all occasions the platform support kept stalling on the pretext of being unable to reach the house in question or being unable to understand the issue or just replying late to my mails and asking me to verify again despite the continuing mail chain. I have no qualms to say that you are dealing with crooks here who often overvalue items, overcharge on commissions, demand payment without rendering any meaningful services, leave you hanging on key issues like shipping and then have the gall to charge you for the storage cost. My advice is to deal with them deftly and strictly. The more we would withhold payments the more they will try and get their actions straight. It's the customer who is doing them a favour by bidding while these guys are fleecing both us and the people who are selling their wares through them. Period
Edit:
'Above and beyond' you say, or more like 'AWOL and weak.' if you have the guts, allow the bidders to rate the auction houses and place a block. Till then, not a penny more from me.
30 April 2024
Unprompted review
Reply from thesaleroom.com
Good day
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
I think The Saleroom is an excellent…
I think The Saleroom is an excellent business, providing a very useful and efficient service to vendors. Five Stars!
24 August 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thanks so much for leaving us a review! We're thrilled to hear that you've been enjoying your experience with the-saleroom.com (http://the-saleroom.com) and have found some amazing treasures.
We hope you keep discovering more and continue to enjoy all that The Saleroom has to offer.
Best Wishes,
The Saleroom Team
about as easy to run as a 2 legged horse
27 August 2024
Unprompted review
Reply from thesaleroom.com
Good day!
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Saleroom hosts auction houses that sells fakes
This is still an ongoing issue - major company that takes money and feels a few policies puts themselves above any law.
Purchased three paintings via their site (Saleroom) and, when appraised, they were fakes.
As I got nowhere with the house that had been on The Sale Room for 10 months I ontacted The Sale Room only to find they too would not do much apart from email the house!.
The Sale Room allows auction houses to hide behind their platform and sell fake items. The auction house will misrepresent items and leaves the buyer without recourse. What do the Sale Room do about vetting houses as I only purchased the paintings as they were listed via The Saleroom and trusted this site, what a mistake!
14 August 2024
Unprompted review
Reply from thesaleroom.com
Hi there,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
Awful service
Awful service ! Could not log in to auction after many attempts but was charged twice for the access which was denied …Third occasion of not being able to access auctions “On the day” ! Disgusted with “Saleroom” , period !
13 August 2024
Unprompted review
Reply from thesaleroom.com
Hi Phil,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
ALERT!! ALERT!! - ALERT! - SYSTEM Glitch / COLLAPSE MEANS BIDDERS WHO THOUGHT THEY WON END UP PAYING MUCH MORE AS Saleroom RESTARTED THE AUCTION CLOCK AFTER YOU WON THE ITEM!
An appalling selling service and experience. I genuinely need to alert others using this platform to a serious issue affecting bidders. This evening 7.Aug.2024 I placed a number of bids with the WELSHPOOL AUCTION rooms. i won all my lots placing bids 3 or so seconds before the end. HOWEVER i noticed after appearing to win 2 lots the clock reset itself to 10 minutes thus bidders could then place bids when the auctions should have ended. It never happened once but with one lot the clock reset back to 10 minutes 5 times!!!! YES 5 TIMES!......PLEASE CHECK YOUR ACTIVITY IF YOU LEFT BIDS the dangers you never won them for the correct price!! if i noticed it with 2 lots and who knows how may others have been made to PAY EXTRA due to saleroom.com adding EXTRA TIME onto lots when is was suppose to be a timed auction as i laugh to myself!!!!! BEWARE USE THE PLATFORM WITH CAUTION! IT'S THE LAST TIME I SHALL BE USING IT!!! Very suspicious!!! I WANT THE CORRECT WINNING BID TO BE ACCEPTED, NOT THE WINNING BID 50 MINUTES AFTER AUCTION WAS SUPPOSE TO HAVE ENDED WHEN THE SYSTEM RESET ITSELF 5 TIMES IN ONE INSTANCE - I HAVE SCREEN SHOT AND VIDEOED PROOF!!! I am genuinely very angry and frustrated i have been shafted for several hundred of ££££££ more!! i will be reporting the issue to the 'Ombudsman' if issue not resolved.,.,**** as one can note from Saleroom.com reply below. They could not care less about the issue just replying with a standard issue response. I strongly advise bidders to use Easylivecom. A fairer and more user friendly auction site.
7 August 2024
Unprompted review
Reply from thesaleroom.com
Hi there,
Thank you so much for taking the time to share your thoughts about the-saleroom.com.
We're really sorry to hear that you had a not-so-great experience while using our website. We truly care about our customers and we always aim to provide the best service possible.
Please keep in mind that the-saleroom.com is an online platform that allows auctioneers to showcase and sell their items to bidders like you from all around the world. The auctioneer is responsible for managing the lots listed on our site. However, if you encounter any problems, we are always here to help. Just reach out to our Customer Support team at customersupport@the-saleroom.com (mailto:customersupport@the-saleroom.com) and they will go above and beyond to assist you.
Sending you our best wishes,
The Saleroom Team
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