The Shade Hut Reviews 116

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I came across this brilliant Uk company while doing work for charity Shade hut kindly sponsor us now annually I have also bought 3 pairs of sunglasses for myself through finding this company ,... See more

Rated 3 out of 5 stars

Ordered two pairs of glasses as they looked high quality on the website. I spent £60 on two pairs so wasn't expecting much, but the glasses are actually decent. Also received no cleaning cloth as adve... See more

Rated 5 out of 5 stars

Best customer service I’ve come across for a while, Royal Mail messed up on there end with delivery which was out of shade huts control, as a sorry they sent me out a free leather case without me even... See more

Rated 5 out of 5 stars

Absolutely Fantastic After sales service and care from Amy at Shade Hut. Responded so quickly to my request with clear communication, and so helpful. Great customer service just as it should be. Hig... See more

Company details

  1. Sunglasses shop

Written by the company

Established in 2018, located in London. We are dedicated to providing you only the best quality sunglasses in the industry. Our collections go through tough selection before they reach our store.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Disappointed with delivery

Ordered two pairs of glasses as they looked high quality on the website. I spent £60 on two pairs so wasn't expecting much, but the glasses are actually decent. Also received no cleaning cloth as advertised. The biggest issue I had was how they were packaged and delivered. They were just put inside a thin jiffy bag, I would have at least expected a box given the fragile nature of the contents. A pair did come with a bent nose fixing but it's a miracle they didn't all come smashed to pieces with the final test being my postman jamming them through the letterbox.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

I came across this brilliant Uk…

I came across this brilliant Uk company while doing work for charity
Shade hut kindly sponsor us now annually
I have also bought 3 pairs of sunglasses for myself through finding this company , great quality glasses various styles and fantastic prices
Highly recommended and first class customer service
RD

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I regard myself as a connoisseur

I regard myself as a connoisseur of sunglasses and have many pairs, some are vintage. I have bought 4 pairs of the Ibiza range as really like the colours and blown away by the great deals. I didn't have the highest expectations as the price seemed too good. The sunglasses are exquisite and far exceeded all my expectations. Gave a pair to my brother and have already had compliments. Will be looking at some of the other ranges as great value and exceptional quality.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered some glasses and they must of…

Ordered some glasses and they must of got bashed about by the delivery company and the lense kept falling out… but the company rectified the problem sent new ones straight out. Spot on to deal with.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Above and Beyond

Purchased two pairs of sunglasses from The Shade Hut, quality and price is unmatched compared to other sunglasses companies out there. Speedy delivery and general duty of care with how sunglasses are delivered, all in protective casing so no damage in transit and sunglasses pouch provided. Couldn’t recommend highly enough!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Bought a pair of great looking glasses but one of the nose pads dropped off after a short while and was lost. Contacted the guys at The Shade Hut and the problem was solved so quickly, no quibbling. First rate service.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered of these about 5 years ago got…

Ordered of these about 5 years ago got no sun glasses then they emailed me a few months ago offering me sun glasses which I still didn’t receive very bad for ordering would not recommend

17 March 2025
Unprompted review
The Shade Hut logo

Reply from The Shade Hut

Hi Nathan , we have sent you multiple emails in order to rectify the issue here for your order from 2023. We have already sent you over a full refund. Please get back to us regarding this matter, thanks in advance.

Rated 1 out of 5 stars

DONT BUY!

Ordered a pair of sunglasses 4 days ago and received no information about where they are and when they would be dispatched. I’ve tried many times emailing them but yet to receive a reply from them

10 July 2025
Unprompted review
The Shade Hut logo

Reply from The Shade Hut

Hi Jake, please could you confirm your order number / email and we will be more than happy to look into this for you and come to a resolution as soon as possible! Thanks in advance

Rated 5 out of 5 stars

Great Service & Glasses

A great service. Delivery was very prompt and the sunglasses are fantastic. I would defo recommend The Shade Hut to purchase trendy sunglasses.

Marc

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service I have…

Best customer service I have experienced, they were very helpful with my order and they came exactly as described will definitely be ordering again.
Thank you shade hut

1 June 2025
Unprompted review
Rated 5 out of 5 stars

The shade hut

The shade hut. Is the only place to be shopping for shades this summer. The quality and product is outstanding. And customer service is the best I’ve received. I can’t recommend this company any more

30 May 2025
Unprompted review

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