Theshadeshut Reviews 25

Ordered glasses. Loose glass on frames. Emailed them for returns, haven’t heard anything, been a week!!

I’ve tried to contact the company about a return for a couple of weeks with no reply. Very bad customer service.

Today i received an empty mailing envelope, it only contained a small thank you card for supporting the business….WTH?????

Placed an order on 7/05/2023 still haven't heard anything about the dispatch. Emailed twice haven't had reply yet so not sure what's going on.

Awful customer service, don’t respond to emails, been nearly two weeks and still haven’t got an order update

What an absolute waste of money and bad customer support.
Emailed them 5 times asking where my order is took 17days to arrive and then they where delivered they are cheap and nasty bent out of shape and total waste of money. No response from customer service and just ignore you.

I have purchased a pair of shades from this website, pair got delivered in 2 working days, I was quite shocked to see the presentation of the box and authenticity of the shades that I bought.
I definitely recommend this website for their 5 star service and authentic glasses.

Thank you

Only a 30-day window to return, Sunglasses Hut has a 90-day. Not sure my Ray-Ban's are real, suspect they are fakes.

Placed and paid for an order with expedited 2 day shipping (because I have broken my glasses whilst visiting my daughter in the US during the Covid19 pandemic). I am a UK resident. The Order was cancelled after 48 hours ( not immediately) with no prior contact on the day I should have received the frames. The reason? It was suspected as fraudulent. No email, no explanation, not until after a passage of time. I am a grandmother visiting family who genuinely needed to replace her glasses. I would at least expect an email or query to verify or confirm if there was an error or requesting alternate payment prior to cancellation. I suspect the fraud would be on their part --for false advertising. They likely did not have the product at the price advertised. As a note: the CVC and zip were correct on my order. Perhaps contacting me prior to cancellation would have made sense? Perhaps then I could have paid with an alternate card attached to the US address. I will take my legitimate business elsewhere. BUYER BEWARE.

Update: purchased the same frames cheaper online through a competitor with the same card and no issues. I have made many purchases with my UK card online in the US whilst visiting over the years without issue. Shadeshut must not need the business if they cancel orders without querying any anomalies. I am shocked at the lack of customer service and care.

Good company to do business with, customer service was on point.

If I could give my experience with the shades hut zero stars then I absolutely would. The customer service is really terrible. If you ask for a refund they will argue with you and tell you that you’re wrong. They will do anything to keep your money. They’re very unprofessional.

Awesome experience. Authentic brands at in believable price. Good customer service as well. I would buy again for my wife

Awesome customer care. Product was spot on. The team was always available to answer questions. I would very highly recommend.

Brilliant customer service and very speedy delivery and over all lovely staff! Will be shopping with you again. Recommended without hesitation. And thank you so much. frankly, if I could I would give you ten stars ✨

Best customer service and fast delivery
Prices were very reasonable and i love my new glasses
Definitely will buy more from here.

My first experience purchasing sunglasses online. I couldn't be happier! Quick delivery, reasonable price and great customer service.

5 stars with 5 hearts says it all.Excellent range & great deals on one stop.Selection is superior,efficient service & quick delivery.Very satisfied with my order & loved my experience with Shadehut.

One of the best things I have ordered so far. I'm one of the kinds who can never compromise on quality, authentic website . My sunglasses arrived safely and delivery was super fast. All above that prices are comparable , and amazing customer service . Will never stop shopping from here

Absolutely amazed by the service that i was provided with, Shades are authentic delivery is fast and prices are unbeatable i finally got my pair which i cant wait to wear on the beach thank you shades hut

This is definitely the one stop shop for authentic designer sunglasses! There so many options to choose from!. Their prices are incredible! The glasses arrived safe, secure, and on time! Will order again!!