The Warmy Reviews 

Issue resolved fast and very quickly! Customer service representative was very courteous and took care of my issue the first time.
I love the warm hoodie dress it’s so comfortable and soft.

First order was lost, contacted support who placed another order but of course colors I wanted were gone. The replacement order was placed only to be told it will take an additional 7-10 business days to process plus shipping. Mind you I've already waited almost 30 days.

Customer Service was great. I had a problem with locating my package because it took a long time to get here. It wasn’t their fault. It was just a mail system and they were gonna send out another set of sweatshirts that I had ordered to begin with. Luckily, the package showed up before they had to send out another order.. love the sweatshirts too..Very unique and flattering… will be picking up other colors soon. Thank you for all your help.Happy New Year

Ordered November 28th and it’s New Years Eve with no product. Emailed support 3 times within last few weeks, they haven’t replied at all. This was our second time ordering. 1st time no problems, this time terrible, and horrid unresponsive customer service. Would not recommend ordering from this company.

Ordered a product for the holidays. Showed up on Christmas Eve but unfortunately, two products were missing. I emailed when I realized there was an issue, and got a response on Christmas Eve about how they can fix the situation. I would definitely use this company again.

Very pleased with my purchase. When I contacted them about the shipping concerns, they informed me that the package was probably lost in shipping and they immediately sent me another order. Unfortunately it didn’t arrive in time for Christmas but it came on the 27th. Customer service was great!

My order was lost in transit but the staff were very helpful and communicated back and forth through the holidays witch was great. we got the issue resolved and the sweaters are on there way

I had questions about Care Instructions and product origin for the Warmys I purchased for my wife for Christmas. The response from Customer Servicewas very prompt and addressed the questions I had to my satisfaction.
The best part of my Warmy experience is my wife loved all 4 of the Warmys I gave her:)

I got the the buy three get one free. They shipped two. Their customer service is by text only. Waited for response and all i got was tracking for the ones that i have received. Don’t know if ill get the other two. The hoodies i did get were nice.

Ordered 4 products expedited to arrive by Christmas. Received one item two days after Christmas with their tracking marked Delivered. Requested cancellation and refund of the missing items but they ignored that and remaining items arrived together on Dec 29. The quality of the product is just OK but not worth the misrepresentation and aggravation of their poor service.

Product quality is good, very soft material and comfortable sweater. Delivery time was extremely poor, took 30 days to receive. Updates from tracking online was poor, sat at the airport for nearly 7 days with no updates even when asked customer service. Customer service was also poor, could not provide me any responses other than general statements. If you plan to order, give yourself plenty of time, at least 30 days prior.

GREAT CUSTOMER SERVICE. GREAT TIMELY RESPONSE TO MY CONCERNS. TRUSTED SELLER!!

I have around 7 Warmy oversized hoodies and have purchased several as gifts. I had never had any issues with the delivery process. My last order was two items, however only one was received. Because of the Christmas mailing rush, I waited a couple of days to see if it would show up, but it did not. I sent a message to The Warmy and did receive a response. We went back and forth a couple of times, but I was assured they would send me the item in another shipment. I even got confirmation of the shipment. And then, out of seemingly nowhere, the original missing item was received and showed up on my USPS Informed Delivery morning email as coming from some totally different company???? I don’t know what happened in that process, but I eventually got what I paid for, and the company was very kind and helpful and willing to send me another item to ensure I was satisfied.

Ordered several items on December 3rd with a 7-12 day delivery estimate. Order updated to shipped on 12/10 and a new estimated delivery of 5-7 days.

No tracking number, just an update.

Requested tracking number several times. On 12/23 email from customer service stating a logistics mistake. Would resend.

Emailed asking for confirmation and tracking number as this is a gift for a pregnant fiancee and showing pictures on Christmas and order invoices dates doesn’t really go over well.

After 3 emails, finally got something stating it would be shipping and arrive next month sometime. No free expedite shipping upgrade, no compensation, not even a “hey our bad again. Here’s 20% off on a future order.”…

Canceled order. So many different suppliers out there. Go to one of them and don’t waste your time on gift buying from Warmy.

Canadian business "refund policies" are: exchange or store credit after restocking fee charge with no full-refund option offered.

Quick response on missing item. Resolved the issue in the same day. Great customer service.

First of all I made a order for buy three hoodies and get one free and I also bought a Blanket from the same Warmy website for 191.89 dollars I got three hoodies two days after Christmas my order was split up into two different orders one hoodie and Blanket has not arrived yet and I don’t get a response from them that makes sense just fake apology

My order arrived in time for Christmas but I only received half of my order. Reached out to customer service and they put in a new order for the missing items with no charge and no questions asked. Very quick to respond.

Same as everyone else…keep telling me I’m stupid and to check my mail box, I ordered well before Christmas and paid extra for fast shipping, however they keep attaching a link to someone else’s mailbox and order….even after I give them the correct order number. Very condescending and unprofessional customer service. Will never recommend this company to any one ever. Hope you don’t get fooled into ordering from them. They are stealing my money at this point by not refunding me and refusing to give me a real tracking number I can view outside their website. I guess they just lack integrity. Cheers

I ordered two hoodies for my wife fully expecting delivery BEFORE Christmas, according to the website… Well you likely can guess, they arrived AFTER Christmas. So, I could live with that, but I ordered a cream and a pink color. The order arrived with two cream hoodies. Yep, not what I ordered…. I contacted customer service, they direct me to return the incorrect hoody. I go online and and find out it’s going to cost me $3.00 to return the item that the company sent to me instead of what I ordered. Yep, you heard that right, they are going to charge me to return the item that the company sent. Seems to me that “good” customer service would have been to send me the correct item asap since delivery was not as billed AND they didn’t even send me the items I ordered to start with. Oh, btw no response to my last communication stating that return process was ridiculous and unacceptable! Highly recommend you DO NOT order from this company!