The Warmy Reviews 

I have made multiple purchases and had issues customer services fixed them no problem. EXCEPT for my last order purchased 11/22/25 never received they sent me an email telling me they would reship my order except one of the colors were no longer available to pick another color so I did. I get an updated email showing they refunded me for 3 of my 4 hoodies WHICH THE DID NOT they told me to disregard that and my order was reshipped! So now I have received the hoodie they said was no longer available and I’m out the other 3 hoodies and they will not help me because they say my order shows delivered!!!!! SHAME ON YOU AFTER IVE SPENT @ $400.00 on your products!!!!

I ordered this hoodie early in December to arrive plenty of time for Christmas. I checked tracking and it had arrived BUT in the wrong state so I reached out to Customer Service to shipone ASAP expedite or whatever it is get it before Christmas. Customer Service service said we don’t do that.
Of course it came after Christmas. Terrible customer service will never order anything again from them.

I received my package within the time it said I would, however the order was short. I had used the buy 3 get on free and never received the 4th hoodie. This was very upsetting when it was for a christmas gift and I was charge the full price.

The worst part is I have reached out to customer service 2 times in over a week and have never received a reply other then the auto reply you get from sending the email. I really want to talk to someone and there is no number to contact them.

Read reviews first! Terrible company. Delivery took three weeks because they drop ship and provide NO ACTUAL TRACKING/DELIVERY SERVICE NAME. Of course the web site says nothing about significant delivery delays or lack of any tracking. And then….i only receive ONE of the FOUR hoodies I ordered. I’m sorry, that’s not an unpredictable hiccup it’s TOTAL INCOMPETENCE

There was an issue with the shipping company so I contacted the help support for warmy. They looked into the issue right away on a weekend and resent my order. Great customer service and will recommend their products to everyone. I ordered one prior for myself and loved it so much I ordered some for my friends.

Took 4 weeks to get some of my order still missing a hoodie. Was supposed to have my items and wrapped before Christmas didn’t get them till January.will never order again

I was initially sceptical about using this company as it appeared on my FB feed but the hoodies look great so I thought id give it a go, the hoodies that arrived were excellent quality very warm and my wife loved them, I ordered x2 in different colours, one of which she wasn't keen on so I approached Warmy customers services as a buyer from the UK about the possibility of an exchange and found them very understanding and supportive and they arranged for an exchange, I fully recommend using this company, the products are high quality and the customer services are quick to respond to emails and support their products to ensure I was happy with my purchase and exchange, 10/10

Ordered 5 Warmy’s for myself and my daughter in law. When the box arrived, there were only 4 included. I contacted Custoner Support and they responded immediately, and the missing item was shipped to me right away. Very happy with my experience.

First time ever leaving a negative review

Website showed that if I ordered that day, I'd have it before Christmas. It's 1/3, and it's been sitting "in transit" in Chicago pretty much since I ordered it.

Awful experience, ordered them weeks before Christmas and they still haven’t arrived. Contacted service and they said it’s out of their hands because they shipped it and to use the tracking on a crappy site. The tracking barely gets updated and it was in Chicago from 12/22 until 1/2. Still hasn’t arrived. DONT buy if you’re looking to get something within three weeks of a certain date, buy local or order from Amazon.

Has been over a month since ordering and it hasn't even left California where they are. Contact them and get a please be patient and your order/tracking will be updated soon. I also asked how long it usually takes from order confirmation to delivery, was told 1-7 days for order confirmation and 7-12 days for delivery.

2 and a half weeks seems reasonable but confirmation happened in 1 day and then everything just stopped updating and no notification at all. I contact them and get asked to be patient and that they can't control my postal services speed putting it on my post office. It's been over a month and it finally updates to show me it finally got to the post office...in California.

Ask for something to be done because they were a Christmas gift and obviously that's not happening now. Get told again to be patient and that my order will be delivered soon. Another week before it says it will arrive.

I have ordered several times for myself & friends. Everyone loves their Warmy. They have excellent customer service and make it so easy to get a refund or exchange.

DO NOY BUY.

1st. They are cheap and not great quality. I would never have bought if I picked up at a store.

2nd. They did not ship it timely, 7-10 days to process an order?!? My order was late for Christmas, and I ordered in plenty of time, 4 weeks before, and received 5 days late.

Final straw, customer service does not care, they just patronize you, and make excuses.

I bought 4 items, and they only shipped 3, do they make it right by express shipping the missing item?!? Nope, they just told me to deal with it. So now my Christmas present for 4 people, is going to be given in February.

Just terrible and unacceptable.

Updated review:
still waiting on my missing item. If they really cared, they would have processed and shipped with express shipping and processing, but they don't.

Warmy company was easy to deal with No hassle with my return and lost item Highly recommend

My original order got lost. The customer service team was extremely helpful and reordered my items at no extra cost to me.
The hoodies are well-designed, warm and cozy.

This is the second time I have ordered armies. I love them. Customer service has been exceptional. When this went awry, they jumped in immediately to right the wrong.

I'm giving this site 5 stars because of the client service, which was excellent. I had initially gotten 2 hoodie dresses and 2 blouses and while I loved my dresses, the blouses were not to my liking at all. I contacted them and was given a couple of options: I could return for a refund but would get charged a shipping fee that was very high, or I could keep the blouses and get a credit towards something else. My exchange request didn't go through though and I didn't notice until after the 30 day return period had passed. I contacted them again and they were super accommodating and let me go ahead with an exchange and shipped the new products to me the very next day.

You should be aware however that the products ship directly from China, which makes me question if they are actually a Canadian company... they assured me they are and that this is just their distribution center... idk. Either way, I am overall happy with my purchases.

The warmy merchandise is amazing and their support staff is top notch I ordered the oversized dress hoodies and gave the ones I received for gifts and they were all loved and they are co soft

Always good to know customer support is there to sort out your problems when its needed. Certainly gives you peace of mind. 🙏🫶🤗

I wish I had read the reviews before ordering. I ordered on Dec. 12 (first 2 hoodies) and then another 2 on Dec 17 (I am crazy). Contact information says Vancouver BC so I thought it would be real quick and in time for Christmas. I see it just cleared customs (Dec 30) and wonder where these are coming from. I hope to see them soon as they were quite expensive. I only got one shipping email on Dec 16. Fingers crossed...
UPDATE Jan 1 - Support advised that they reshipped but status is same except now I have a carrier, UPS and it's coming from CHINA! Customer Service is pretty responsive!
JAN 15, 2026: NO PARCEL, NO STATUS! Over $200 spent.