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The AA Ireland Reviews 

2,086
•
TrustScore 4.5 out of 5

4.4

Car and Motor Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 1,079 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the staff and service agents as extremely friendly, highly knowledgeable, and very efficient when handling routine policy inquiries or urgent roadside assistance. Consumers also warmly appreciate the prompt response times, noting that professional technicians arrive quickly and provide clear, reassuring guidance to resolve unexpected problems smoothly. Some people were dissatisfied with high administration fees and unexpected extra costs associated with modifying existing policies or renewing annual memberships. Additionally, a small group of reviewers noted ongoing frustration regarding strict towing distance limits and lengthy waiting periods during peak service times.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and professional personnel who handle... See more

Service

Clients share positive opinions on service, frequently praising friendly and efficient technicians who arrive... See more

Customer service

Consumers find customer service to be positive, frequently highlighting efficient, friendly, and... See more

Response time

Reviewers mention mixed feedback about response time, with some consumers reporting prompt assistance and... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express a mix of strong... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more

Rated 5 out of 5 stars

TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more

Rated 5 out of 5 stars

This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more

Rated 5 out of 5 stars

I had a query about my membership renewl, the service agent was very knowledgeable on the subject and even got me a discount on my renewl premium. In an age where all service providers are increasing... See more

Company details

  1. Car and Motor Insurance Agency
  2. also in
  3. Car service
  4. Home Insurance Agency
  5. Insurance broker
  6. Towing service
  7. Travel Insurance Company

About The AA Ireland

Written by the company

AA Ireland - Protecting What Matters Most

At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.

As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.

What we offer

  • Car Insurance - compare multiple schemes to find the best deal for you
  • Home Insurance - protecting your home and everything in it
  • Travel Insurance - explore the world with confidence
  • Pet Insurance - comprehensive cover for your furry family members
  • AA Membership - 24/7 roadside assistance, plus great member rewards

Easy to manage, online

Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.

Be 💛 Safe.
The AA

Our Promise to You

Written by the company

Ireland's Most Trusted Roadside & Insurance Brand
For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
Covers You, Not Just Your Car
Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
Easy to Manage, Always On Hand
Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.

Contact info

AA Membership | Roadside Assistance

24/7 roadside assistance in Ireland. Covers you, not just your car.

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

All reviews

(2,086)

1,051 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I broke down on the m9,am aa member .as…

I broke down on the m9,am aa member .as it turns out they wont tow a car any further than 20km,which your not told when paying for membership,so realistically it useless to anyone because going to leave you in the middle of nowhere,all they had to go was about 30km and i even offered to pay extra,waste of money

16 October 2026
Unprompted review
Rated 5 out of 5 stars

New customer

13.10.26
The person l spoke to on the phone was really honest, helpful and through and made the process of getting my car insurance so easy

13 October 2026
Unprompted review
Rated 5 out of 5 stars

A great service

A great service. The technician diagnosed the fault in my car at our house. I was unsure about driving the car because of the fault showing. But it is ok to drive, but get it booked in. I could then inform the garage and book the car in and it is great to know what exactly is wrong.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Nissan qashqai 142 C

Well what can i say i put up a problem on the AA app this morning and with in 10 min i had darran up to me

I still say it i nickname him ( the lord he know everything about cars and i very happy customer

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The Irish lad I talked to was absolutely amazing couldn't recommend dealing with these enough, made me feel at ease and nothing was an issue.fast aswel I was insured in about 5 min.

9 October 2026
Unprompted review

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