The AA Ireland Reviews 

Excellent service!
They are doing amazing job, they are fast, easygoing and very professional. I got a car breakdown last week and I had to call AA, they came on scene and tried really hard to fix my car. Unfortunately, after everything they could have possibly tried, that wasn’t possible so they had to tow it into the garage in Cork. Next day Alan called me from the garage and said they have my car and they will try to figure it out what’s wrong and send me the estimate. 3 AND A HALF hours later I got it!! And they fixed my car the next day as soon as they got needed parts delivered.

In the whole process, big shout to guys in car rescue ( unfortunately can’t remember the name), they are doing exceptional job and to Alan in Cork Garage. Big recommendation

That’s super highly recommended

The agent emailed me to let him know when he should ring me - no waiting for hours for someone to come on the line. He rang and was extremely helpful and clear in reducing my home insurance policy! The whole process only took ten minutes at most. Just Brilliant!!!

The staff were very helpful and efficient

The Agent listened to me. Had empathy and resolves the problem quickly. Well done Neil.

Quick competent response to my questions by very helpful and pleasant staff

I was in a bad way wth my car last night in Clondalkin last night. Bob came to my rescue and sorted me out. A gentleman and very professional. 5 stars

Absolutely appalling customer service. Wanted to add my son to my policy online several times but got a message
"sorry but we can't complete your request" tried to contact through WhatsApp as they themselves suggested and spoke to an AI assistant who said it would pass me to an agent after asking a thousand questions but never did....this happened twice....tried the webchat and same thing...a thousand questions but no agent to solve the issue....rang....again!!!!...because I was on hold for so long anytime I did ring...eventually after 4 attempts to ring and 45 minutes on hold I get a real live human person....i expressed my disappointment....she didnt even utter the words sorry. Shambles of a customer service. In the end it turns out I can't add my son to the policy because hes under 25....hes only 18.....I've had Insurance with other companies and my other kids who were 18 at the time had no problem getting on my policy. Why dont they explain when I wanted to add him online in the first place that it was not possible because hes under 25 and all this time and frustration would be avoided. Absolute joke of a company....stay clear because once you've paid you're on your own. I will not be renewing.

The Rescue vehicle was on time. Friendly, professional, and quick. No time wasted. Got the car going expressly.

Best Ciaran cork AA patrol
AA Ireland trust poilet
Reviews

Agent was exceptionally knowledgeable and nice. Thanks you :)

Great customer service

I rang the AA on a Thursday evening at 5.12pm and spoke to a really lovely lady of my problem with a flat tire. I was unable to remove the cap from the tyre to even attempt to put air into it. I was informed that somebody would be with me within 90 minutes. I sat and I waited, however 90 minutes later nobody showed. I rang again to be told that somebody would be with me shortly as they had just finished another job. 45 minutes later still nobody had showed. I rang again and this time I was told that somebody would be with me in the next 25 minutes. 25 minutes later still nobody showed. I rang again and was yet again told that somebody would be with me within the next 20 minutes. When I explained my situation and how long I had been waiting at this point, I asked for reassurance that somebody was going to show and if the telephonist could call me back to let me know the name of the mechanic and how long it would be before they would arrive. The telephonist told me she would call. I got no such phone call however I did get a call from a mechanic to say he was 10 minutes away. When he arrived, he was not driving a registered AA truck or van, he was a subcontractor and was unable to help me fix the flat tire or temporarily replace it. All he could do was tow my car to a place within 20 kilometers of where I was. I had to have the car towed to my mother's estate and then I had to personally organize to have the tire removed and brought to a repair shop and then have it put back on the car. I joined the AA because of its stellar reviews but my experience has been anything but. I will not be renewing my membership.

Efficient, reassuring & comprehensive follow through.

No matter how modern your car is glitches always occur. The AA roadside assistance always arrive in a timely and efficient fashion. I wouldn't be without it.

Glen the Agent was efficient, professional and courteous. Renewal was straightforward and easy.

A valued broker

Waited nearly 1 hour on phone as the Bot service could not deal with my issue, After getting thru to a young lady she did not reply to what I was trying to get across to her and then hung up the call. A shambolic customer service is putting it lightly. This kind of behavior should not be allowed. A total waste of an hour of my downtime that I will not get back. My advice is to avoid AA as the customer service is non existent.