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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and enjoyable. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach and the ease of communication. Reviewers are particularly impressed with the quick response times and the effective marketing strategies employed by the company. However, some people were dissatisfied with the conduct of certain agents, citing instances of rudeness and unprofessional behavior, such as shouting and making inappropriate comments about parking.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Reviewers highlight positive aspects of marketing. Many customers praise the targeted and effective marketing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more

Rated 5 out of 5 stars

Tracey from TAUK (Norfolk based) has been absolutely superb - I can’t thank her enough for her expertise, honesty and patience for the last 12+ months. What has been an incredibly stressful period has... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tom Constable

We done two viewings on one property with Tom and had an offer accepted by the vendors.

During the viewings Tom was knowledgable, professional and friendly. Tom represents the vendors of the properties being sold however Tom struck up a rapport with us as buyers and made us feel comfortable during the viewing and offer process. Not all estate agents do that, relying on the buyers simply liking the property and they just act as a middle man.

I would definitely recommend Tom as an estate agent for anyone looking to sale there home.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

TAUK the estate agents you need

Eric was professional, courteous and reassuring from his very 1st visit. He was with us every single step of the way, whenever we had a query he sorted it out for us, nothing was too much for him. We seriously cannot thank him enough for everything he has done for us… we have no hesitation in recommending him to other sellers
Thank you Eric & Nick
Chris & Davina Williams

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Tom combines professionalism with a genuinely personal approach, and we felt completely supported by him every step of the way. From our very first meeting right through to the sale of our home, he went above and beyond in every possible way. He truly took the time to understand our future plans and expectations, and thanks to his dedication and expertise, he found the perfect buyer for our home. We couldn’t be happier with the experience and would highly recommend Tom to anyone.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My experience with Micheal was very professional he sold my property always keeping me up to date, nothing was never too much trouble, Highly recommended.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent estate agent…

Paul was the agent selling the house we bought. He was excellent, knowledgeable about the location and the house itself and was honest and realistic in his replies to our numerous questions. Even after we had our offer accepted he continued to provide an excellent service and made the process just that little easier than it might have been. I would recommend him to anyone thinking of selling or buying in this area (Liskeard / Looe)

2 March 2026
Unprompted review
Rated 1 out of 5 stars

THE RUDEST ESTATE AGENT I HAVE EVER…

THE RUDEST ESTATE AGENT I HAVE EVER COME ACCROSS IN MY LIFE! Usually you would expect to be welcomed to to a property you are looking to buy, invited to park on the drive so you can see what it would be like to live there. Not Claudia Romano, who arrives 1 minute before the appointment, shouting out of her car door, "I'M THE ESTATE AGENT SO I GET TO PARK THERE!". And then, once we have driven around and finally found somewhere to park, has the cheek to tell us that we're late and we will not have a full appointment - when we were there first! Prospective sellers - avoid at all costs!!!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great estate agent,

What a great estate agent,
Magdip what a absolute gentleman,
Helping us from start to finish,
Would highly recommend this estate agent,

Always there for us with when we needed him and always very helpful,

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Working with agent Adam Toubi has been…

Working with agent Adam Toubi has been a very positive experience. He is professional, caring and a great communicator. When viewing the property Adam did not rush me which I appreciated very much. He always responded quickly to my calls and emails. In addition to this he is knowledgeable, friendly and so helpful. Super agent to work with. Highly recommend. M Frances

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Alex was just great

Alex was just great. Went out of her way to be helpful at all times and in addition she sorted out a massive problem which would have resulted in the whole chain collapsing. Thanks

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend- 5*

Michael has been excellent from the moment we sent an enquiry on one of the properties he is selling. He promptly responded and got us a viewing the very next day. We found Michael was very knowledgeable on the property and surrounding area, and we both found him extremely welcoming. He has kept us in the loop since we put an offer in on the property, and is helping the process along very well.
I will definitely be keeping Michael in mind if we ever come to sell our new property!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Personable and knowledgeable estate agent

I can highly recommend Michael Mason at The Agency UK, he has been thorough and helpful all the way through our sale and purchase. Dealing with one person that handles all the communication between ourselves and sellers and purchaser has been invaluable. Rather than dealing with a number of different people Michael ensures that he is the one port of call. He is very available so queries are answered quickly and efficiently. Michael has dealt with all the viewings, we did not have to be present in the house. Michael has dealt with all of the photography and even retaken photos on a more sunny day to ensure maximum impact. He has always been approachable and friendly ensuring we were comfortable and happy at every point in the process. His personable attitude combined with his knowledge and professionalism has really impressed us and has been a refreshing change from the multi person large High St agency experience. I would recommend anyone thinking of selling or buying to talk to Michael, you wont regret it, we havent.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service Throughout

We recently purchased our home through Tim & Kate Ashmore from TAUK, and overall had a super positive experience from a buyer’s perspective.

From the beginning, communication was clear, prompt, and professional. Tim & Kate arranged viewings quickly and were always available to answer our questions or follow up when needed. What really stood out was the personal touch they brought to the process, something you don’t always experience. They took the time to understand our needs and made us feel genuinely supported rather than just another transaction.

Once our offer was accepted, they continued to provide regular updates and did a great job of liaising with all parties to keep things moving forward.

Although we worked with Tim & Kate as buyers, their professionalism, communication, and personal approach give us every confidence that they would also be excellent to work with from a seller’s perspective.

Overall, we felt wonderfully supported and would happily recommend Tim & Kate at TAUK to anyone looking for a smooth, professional, and personable property buying/selling experience.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

professional ethics and empathy

we would recommend Jonathan from the Agency , his professional knowledge and conduct is outstanding , it was never a problem for him to chase any information you may need during the prosses , although it took a little time we got there in the end , and we would say we have recommended Jonathan to others who are thinking of moving also like to thank him for the solicitors he recommended also they where excellent , thinking of moving choose Jonathan

23 March 2026
Unprompted review
Rated 5 out of 5 stars

House Sale

Liam helped sell our house quickly within a couple of weeks after we had all but given up hope after many months on the market with a high street estate agent with only one viewing. He gives a well thought out, structured plan and ensured the property look attracted interest quickly. Liam provided excellent ongoing advice and assistance as required.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Roberto 🏠

Roberto made our whole experience of buying our new home smooth sailing from start to finish.

The whole process was incredibly smooth/quick and stress-free, which made a huge difference.

Roberto was always willing to help with any questions we had along the way.

Very happy to meet at the house a few times so we could measure up !!

It truly was smooth sailing, and we couldn’t have asked for a better experience.

I would highly recommend to anyone looking for a reliable and professional estate agent.

🥂

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Carol Gunn is not your normal estate…

Carol Gunn is not your normal estate agent. She is one of a kind. She is knowledgeable, personable, she was determined to sell our property. She made our sales process as easy as possible. She gave guidance on how to best showcase our house and handled most of the viewings. In fact, we were on holiday when she sold our house. She looks after the buyers and dealt directly with the solicitors, keeping the chain intact and moving. Superb service. Thanks again Ann and George

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Using Liam of TAUK was the best decision we mad.

Using Liam of TAUK was the best decision we have ever made, his constant updates helped us through the minefield of modern legislation and found us the right buyer for the property. It was never too much trouble giving advice at any time of the day and made our sale so much easier.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Carol at TAUK was absolutely brilliant

Carol at TAUK was absolutely brilliant. After our offer was accepted on our forever home, she set up a WhatsApp group and her replies were practically instant. She answered every question and guided us through the process. She went above and beyond, kept in constant communication, and when the chain got difficult, she was there pushing things forward. Without Carol’s input, I don’t think the purchase would have completed anywhere near as quickly as it did. If we ever sell or give recommendations, we’d absolutely recommend Carol. Thanks again for everything ~ From Harry & Isabel!

13 March 2026
Unprompted review

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