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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the entire process smooth and enjoyable. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach and the ease of communication. Reviewers are particularly impressed with the quick response times and the effective marketing strategies employed by the company. However, some people were dissatisfied with the conduct of certain agents, citing instances of rudeness and unprofessional behavior, such as shouting and making inappropriate comments about parking.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the exceptional... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Marketing

Reviewers highlight positive aspects of marketing. Many customers praise the targeted and effective marketing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been on the market for 12 months with a well known, main stream agent we had 3 enquiries and 1 viewing. Feedback had been limited and left us feeling lost. We contacted Mark on a recommendatio... See more

Rated 5 out of 5 stars

Nick has been absolutely fantastic throughout the whole process, he has made it all so easy. He kept in contact and updated me regularly. He managed to get us over the asking price, which is incredibl... See more

Rated 5 out of 5 stars

Tracey from TAUK (Norfolk based) has been absolutely superb - I can’t thank her enough for her expertise, honesty and patience for the last 12+ months. What has been an incredibly stressful period has... See more


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

The Little Bit Extra That Makes a Difference At TAUK, we believe the difference between an ordinary outcome and an extraordinary one is often just a little extra care. That’s why we always take the time to truly understand what makes your home special. We also put extra thought into how we present it to potential buyers, showcasing the details that make it stand out. Every small touch – an extra hour spent on staging, a thoughtful follow-up call, a carefully chosen photograph – adds up. For you, these efforts mean less stress and more peace of mind, as no single detail is left to chance. These small, meaningful touches come naturally to us, and they make a world of difference in your experience. This quietly confident approach is what sets TAUK apart. We put quality before quantity, service before sales, and people before numbers, making each move with care and expertise. With that little bit extra at the heart of everything we do, your home’s journey is handled with warmth, assurance, and careful attention to detail that leads to extraordinary outcomes for homeowners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Liam was amazing!

Liam was amazing! Straight forward and honest and managed to deliver exactly what he promised. Had a slow/ stagnant experience with my first estate agent but Liam was a breath of fresh air and made my appartment so appealing in a struggling market.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I honestly cannot recommend Sue Ianucci…

I honestly cannot recommend Sue Ianucci enough! From the first viewing, Sue was actively invested in showing me the home. So many Cardiff agents simply sell houses by opening doors- Sue was totally different!
I am so grateful for her professionalism, friendly approach, and genuine care for me and my family! It’s not simply just a sale to her, far more and for that I will always be grateful!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Gabb gets the job done!

I can thoroughly recommend Sarah Gabb. She lifted us out of months of selling doldrums with a different company. Sarah revamped our photos, added a video and jazzed up our descriptions. Within 2 weeks of going live she had 2 credible offers for us. She then stayed committed throughout the process to get us over the finish line and moved. She was friendly, always available and professional. If you want the job to get done then Sarah is your woman!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

We would highly recommend Tom

We would highly recommend Tom, he's been extremely helpful. We actually met Tom when viewing a different property that wasn't quite right to meet our needs. Tom later contacted us following his valuation of a house he thought we would meet our needs, as we had quite specific and unique requirements for an intergenerational house. Wow was he right, it's an amazing property,our dream house. Tom has been extremely helpful, professional and approachable throughout this whole process. We would highly recommend.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your professionalism…

We cannot thank Adam and Louise Docwra at TAUK enough for their professionalism, patience, and support throughout the sale of our home.

Our home was a slightly more unique one to market, with five acres of land, plus a potential lifestyle business and it required the right approach to attract suitable buyers.

Throughout the process there were a number of challenges along the way, particularly given the realities of relocating to Anglesey — a move that often appealed to parents but proved a little harder to sell to their teenage children. Despite this, Adam and Louise remained positive, proactive, and reassuring throughout.

Their communication was excellent and their calm, professional approach made a stressful process easier to manage. We always felt they were fully committed to helping us achieve the right outcome.

We are extremely grateful for the time, effort, and dedication they both put into supporting us and would not hesitate to recommend TAUK to anyone looking to sell their property.

Kevin & Caroline

16 January 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Carol Gunn highly enough…

I can’t recommend Carol Gunn highly enough. She did an absolutely unbelievable job throughout the whole process. From start to finish, Carol went the extra mile and handled everything with such a personal touch, which truly makes all the difference for both the seller and the buyer.

Carol helped me successfully sell my property in Wetherby and also guided us through the purchase of our new home in Collingham. Her professionalism, dedication, and constant support made what can often be a stressful process feel smooth and well managed.

She was always available to answer questions, kept everything moving forward, and genuinely cared about achieving the best outcome for everyone involved. That level of commitment is rare and very much appreciated.

A huge thank you to Carol for all her hard work X

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Sue Iannucci has been amazing…

Sue Iannucci has been amazing throughout the whole process of selling our home, offering advice and guidance, renewing our faith in estate agents after a previously bad experience. Her approach was personal throughout and nothing was ever too much trouble. We would definitely recommend Sue to sell your home.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant from Day One

Tom helped us sell our house in Frampton Cotterell - he was professional and confident throughout the process and provided us with a personal service that met the needs of our sale. Always available throughout the process and kept in touch with us and our legal team on a regular basis. Would not hesitate to recommend Tom to anyone moving in the local area who are looking for a tailored personal service.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

amazing service

amazing service, very welcoming, very friendly - sarah was so so easy to deal with - great communication and very professional. highly recommended x

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Adam & Louise Docwra have been…

Adam & Louise Docwra have been fantastic with the sale of my property. The attention to detail through each stage of the process was flawless and they made the process seamless for me. I will be recommending them to my friends & family for any future house sales or purchases! Thank you both so much.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Very very helpful

Hi
Company is very good and very helpful also they help me lot to get my first house and I'm very happy to work with TAUK

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Dan Shepherd 🙌

Dan Shepherd has made the whole process of renting for the first time easy. He has guided me through all steps including messaging me with support out of hours to get the rental agreed so I could move quickly! 10/10 service.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

We had been trying to sell our home for…

We had been trying to sell our home for over six months with a well-known local estate agent, but it was incredibly frustrating. In all that time, we only had two viewings, and it became clear the property was overpriced and the agent wasn’t being proactive at all, no real marketing push or follow up.

Then Sheridan knocked on our door and introduced himself and his new business venture. I must admit, I’m not usually a fan of cold calling, but after a quick chat, we agreed to meet properly. It turned out we were his very first clients, which made us a bit nervous at first, but he quickly proved himself.

Since listing with Sheridan, everything changed. He’s valued the property realistically based on current market trends (much lower than the previous agent’s inflated figure), and the difference was immediate, we’ve had loads of viewings, genuine interest, and the house is now sold subject to contract!

Sheridan has been exceptionally proactive throughout, always available for a call or chat, quick to respond, and genuinely committed to making things happen. His communication is excellent, and he really goes the extra mile.
I couldn’t recommend Sheridan and his services highly enough. If you’re thinking of selling (or buying), give him a call, you won’t regret switching to someone who actually delivers results. Thank you, Sheridan, for turning a stressful process into a smooth and successful one.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, contactable, understanding, friendly

We used Jonathan as our estate agent to help sell our house and he was brilliant!

So easy to talk to and really understood/appreciated our views and decisions.

We always had direct communication with him and was easily contactable via calls and WhatsApp!

Our buyer pulled out when we were ready to put an offer in on a property which meant we could no longer. Jonathan went above and beyond to get us back under offer so quickly, so we could proceed with a house we wanted and we’ve ended up getting it !

He put a stressful time at ease and was always willing to answer questions throughout!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Michael was absolutely fantastic…

Michael was absolutely fantastic throughout the sale of our house.

We had previously tried to sell the property. We had reached the final stages before the sale collapsed due to issues elsewhere in the chain. Because of that experience, we knew how stressful and unpredictable the process could be. Despite this, Michael stayed consistently positive, proactive, and supportive from start to finish.

Our eventual buyers were extremely demanding and often requested additional checks and work on short notice. Michael was instrumental in helping us navigate this. He quickly found the right trades and people to get things sorted in very tight timeframes, which kept the sale moving when it could easily have stalled.

What really stood out was how much Michael stepped in to help beyond what you would normally expect from an estate agent. In several cases, he helped chase and coordinate tasks that should really have been handled by our solicitor, who, unfortunately, was not very helpful. Without Michael’s effort and persistence, I genuinely think the sale would have been far more difficult.

Professional, patient, and incredibly helpful throughout the entire process. I would not hesitate to recommend Michael to anyone looking to sell their home.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Mark was a fantastic agent from the…

Mark was a fantastic agent from the start of the process until the end.
As first time buyers we were very unsure of the entire process but Mark was always very helpful and honest throughout.
Initially he gave us a great tour of the property, explaining everything as well as allowing us the time and space to view. We did not feel rushed in any way.
Mark was exceptionally easy to deal with and always responded really promptly to our many questions around the process and progress of the move.
Mark even brought a bunch of flowers and a bottle of wine for us on the completion day- a lovely touch!
We would not hesitate to use Mark again and would highly recommend him.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Ben has been great!

Ben Ayre of West Kirby, has been great from the very beginning. He gave honest and transparent advice about the market and created a clear strategy to maximise interest in my home.
We had strong interest as soon as the property went live, with Ben personally handling enquiries and conducting viewings. This led to several offers, and his negotiation achieved a sale well above the asking price.
He has also been heavily involved in helping me with my onward purchase, advising on prices and negotiations. I’ve been kept informed throughout and he’s always been available when needed.
I wouldn’t hesitate to recommend Ben to anyone thinking of selling.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

A shining light in an often maligned industry

In what is usually one of the most stressful times in one's life, Celeste, was unwavering in her commitment to ensuring the process was as pain free as possible. I highly recommend Celeste from both a buyer and seller perspective.

9 September 2025
Unprompted review
Rated 4 out of 5 stars

Paul Waite

Paul quickly zeroed in on the correct price point for our property. As a result focussed viewings were quickly obtained and we soon under offer

Whilst an initial offer resulted in nothing Paul was proactive in bringing further viewings. This meant a further final offer on which we completed recently. We could not have hoped to sell so quickly in the current environment. So thanks!

25 February 2026
Unprompted review

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