The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are q... See more
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They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to... See more
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this. Edit: customer service did respond, there... See more
Company replied
Once more a great experience. The craftwork is just as expected and was very quickly delivered. It is not my first Thea's work and I'm sure it won't be the last one. There's a big difference between... See more
Company replied
Company details
Written by the company
Thea Gouverneur is een Nederlands familiebedrijf dat sinds 1959 hoogwaardige borduurpakketten ontwikkelt en produceert. Vanuit ons atelier in Sassenheim creëren wij gedetailleerde ontwerpen met oog voor kleur, kwaliteit en vakmanschap. Onze collectie bestaat uit honderden kruissteek- en handwerkpakketten, variërend van botanische thema’s en dieren tot wereldsteden en klassieke kunst. Alle pakketten worden in Nederland samengesteld en bevatten stoffen, garens en materialen van premium kwaliteit. Wij leveren wereldwijd aan hobbyisten, winkels en grote retailers, zowel via onze eigen webshop theagouverneur.com als via internationale verkoopplatformen. Onze missie is om borduurliefhebbers overal ter wereld te inspireren met unieke, moderne en tijdloze ontwerpen die met zorg en passie zijn gemaakt.
Contact info
Netherlands
- theagouverneur.com
4.4
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Otrder arrived quickly and in perfect…
Otrder arrived quickly and in perfect condition.
1 December 2025
Reply from Thea Gouverneur Since 1959
Thank you for your kind review!
We’re happy to hear that your order arrived quickly and in perfect condition. We hope you enjoy your project very much.
Happy stitching! 🧵✨
Once more a great experience
Once more a great experience. The craftwork is just as expected and was very quickly delivered. It is not my first Thea's work and I'm sure it won't be the last one. There's a big difference between these materials and other ones. The quality couldn't be better. I'm a fan. Thank you.
28 November 2025
Reply from Thea Gouverneur Since 1959
Thank you so much for this wonderful review!
We’re delighted to hear that you had another great experience and that the quality of our materials continues to meet your expectations. Knowing that you recognize the difference and keep coming back to Thea Gouverneur truly means a lot to us.
Thank you for being such a loyal fan — we look forward to many more stitching projects together! 🧵✨
Very pleased with my purchase
Very pleased with my purchase. No issues with the seller. I would definitely use again in fact I may buy another one from them.
17 November 2025
Reply from Thea Gouverneur Since 1959
Thank you for your kind feedback!
We’re very happy to hear that you’re pleased with your purchase and had a smooth experience. We’d be delighted to welcome you back again — and of course, we’d love to help you choose your next project!
Happy stitching! 🧵✨
Reply from Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re delighted to hear that you’re looking forward to starting your cross stitch project. Wishing you many happy and relaxing stitching hours!
Happy stitching! 🧵✨
Good.
The kits are excellent. Thoughtful instructions and exquisite materials. The most(!) beautiful designs.
24 November 2025
Reply from Thea Gouverneur Since 1959
Thank you so much for your wonderful words!
We’re delighted to hear that you appreciate the instructions, the quality of the materials, and of course our designs. Knowing that you consider them the most beautiful truly means a lot to us.
Happy stitching and thank you for choosing Thea Gouverneur! 🧵✨
Reply from Thea Gouverneur Since 1959
We’re sorry to hear that you haven’t received your item yet.
We’re of course very happy to help you resolve this. Could you please contact our customer service via the support form on our website? Once we receive your message, we’ll do everything we can to look into this and assist you as quickly as possible.
We look forward to helping you.
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