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Hi , ordered a few different concentrated flavours . the "Flavour Apprentice" bottles plastic screw top seals were broken which was disconcerting . apart from that the service was good .haven't tried... See more
Company replied
Hello-Bonjour, Exquisite and smooth website interface . Serious checking purchase : easy pay by Chome-PAY to serious and cheap shipping with Royal Mail & finally La poste.fr. I hope there will... See more
Company replied
Good website, great prices and quick delivery. Large quantity ordered and everything arrived in-tact and sealed. Huge variety of flavour concentrates from plenty of manufacturers. Experienced is... See more
Company replied
Company details
Written by the company
The Alchemists Cupboard is the industry leader for all your DIY Mixing & Vaping supplies, from professional flavour concentrates, to easy-to-make “One-Shot” solutions & everything in-between.
Contact info
12 Charles Watling Way, NR5 9JH, Norwich, United Kingdom
- +44 (0) 1603 396906
- admin@thealchemistscupboard.co.uk
- thealchemistscupboard.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellence in customer services
Great comms pleasure to deal with and will use again in the future many thanks
1 December 2022
Reply from The Alchemists Cupboard
Hello Beverely, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Alan, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Best service and customer support
3 December 2022
Reply from The Alchemists Cupboard
Hello Adriano, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Eliquid concentrates
I ordered and received my eliquid concentrates and Pg/Vg liquids as usual. The quality of the goods received is fantastic and the delivery speed excellent (despite living in the Scottish Highlands). The prices charged are very competitive, I have yet to find cheaper. Look forward to my next order!
1 December 2022
Reply from The Alchemists Cupboard
Hello Mark, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Never had any major problem with the…
Never had any major problem with the A.C, will continue to use over and over again, always been very gd prices and great delivery.
7 December 2022
Reply from The Alchemists Cupboard
Hello Adrian, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Good quality vape ingredients!
5 December 2022
Reply from The Alchemists Cupboard
Hello Michael, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
fast delivery and great product
1 December 2022
Reply from The Alchemists Cupboard
Hello Anna, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Chris, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Great marketing, poor product.
Took a week to arrive on 48hr delivery however that may be due to Royal Mail strikes. Poorly packaged & there had been some leakage, bottles & labels look cheap like they’ve been made in my mates bedroom, juice has a chemical taste, nothing like the flavour it’s trying to be, quite unpleasant actually, photos, promo & marketing are great but sadly the product is poor.
4 December 2022
Reply from The Alchemists Cupboard
Hello Craig, I have tried calling you this morning as i would like to get this sorted for you. I'm concerned about the leakage and being poorly packed. Regarding the flavour - having purchased 10 bottles, i would have thought that you would have tried this before buying 10 bottles? More than happy to discuss this and again help rectify over the phone. Regarding the labels and bottles comment of 'looking like they have been made in your friend's bedroom' we have been established for over 10 years, yeah, we may not offer the best looking or most up to date labelling, but it is compliant, we try to concentrate on what's inside. Using UK pharmaceutical grade compounds & sourcing the highest grade, regulated flavourings is what counts to us! I look forward speaking with you and getting this resolved for you, just like any of our better-looking friends would, if not better than they would, because we are a small family run independent business and not just clever marketers or label designers. The Alchemist
Paid for next day delivery but waited 3…
Paid for next day delivery but waited 3 days due to logistical problems. Not happy
28 November 2022
Reply from The Alchemists Cupboard
Hello David, Apologies once again regarding this. My account manager was on holiday last week and we couldn't find out why it was being delayed. Having spoken to her this morning, she has refunded the postage on this, to which i have just refunded the 525 points back to your account for next time. DPD is still very new to us, and we are still getting to grips with the running of it. Our A/M did also say they were experiencing very high levels of parcels due to strikes elsewhere. Once again, really sorry, but i hope the refund of postage is satisfactory resolution to the problems you encountered. Hopefully next time it will be much smoother. Kind Regards - The Alchemist
Reply from The Alchemists Cupboard
Hello Steve, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Quality again from these guys
Quality again from these guys.
Never disappointed.
Will be my main go-to especially with chefs flavours going out of business
2 December 2022
Reply from The Alchemists Cupboard
Hello Stephen, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
TAC is the best 👍🏻
I’ve used TAC for years. I’ve never had any issues with them in fact, when an item of my order had gone out of stock, they rang to ask if I would accept the concentrate in different sized bottles. They’ve so much choice & their delivery is the best. I won’t shop anywhere else for my flavours.
26 November 2022
Reply from The Alchemists Cupboard
Hello Teressa, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Always good when I use the site
Always good when I use the site, helpful and get in touch when an order can't be fulfilled in one go, never had a bad experience with them
22 November 2022
Reply from The Alchemists Cupboard
Hello Garth, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Tasty tasty very very tasty. It’s very tasty.
So pleased I found this flavour vendor. No more messing around. I’m using the stuff to flavour nicotine for vaping, but interesting to see it can also be used for food. Hmm. Nice one alchemist!
24 November 2022
Reply from The Alchemists Cupboard
Hello Sam, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Purchased the "The natural range"…
Purchased the "The natural range" flavours did not taste natural at all. Extremely weak-tasting flavours (even though I diluted them at 15%. unfortunately paid premium prices for these flavour concentrates (10%+ more than I usually pay for much better flavours). Paid extra for 24 hour delivery took 4 days to arrive.
I'm pretty convinced the reviews they put on their website are heavily moderated because this range had ONLY 5 star reviews which was the reason I was convinced to buy them. emailed them 3 days ago with this complaint and haven't heard back.
EDIT: a customer service representative spoke to me, gave me good advice and fixed my problems. Changing to a good review due to the good customer service I received.
21 November 2022
Reply from The Alchemists Cupboard
Hello Julian, Apologies once again with the postage and that the flavours were not to your liking after a shake a vape. I appreciate this is the nature of your sales and would have given advice against these flavours for that purpose had i of spoken with you beforehand. Hopefully after a good steep you may have a different outlook on these flavours. I am please we were able to resolve this more than amicably over the phone. We look forward to seeing you back in the cupboard soon. The Alchemist
I've unsubscribed from their newsletter…
I've unsubscribed from their newsletter many times over the years (many years), yet they keep sending me emails.
23 November 2022
Unprompted review
Reply from The Alchemists Cupboard
Hello ClearlyAFK,
We are really sorry about that. i can only presume it has occurred when we have swapped to new providers of this feature. Hopefully this has now been resolved, but please do let us know if this happens again and i will have our developer look further into this. Whilst making great liquids is in our nature, web development and all things tech are not. so please excuse us on this. Hopefully like i mentioned it won't happen again. The Alchemist
Excellent service!
Excellent fast service!
Royal Mail lost my first order so they sent out a fresh order in under the 10 day limit for it to arrive less than 24hrs later!
Will be purchasing miles more from here from now on!
22 November 2022
Reply from The Alchemists Cupboard
Hello Jamie, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We do now offer DPD on store, which during these Royal Mail strikes, we are finding a much quicker more reliable service. We look forward to seeing you again soon. The Alchemist
Great company,loads of choice and quick…
Great company,loads of choice and quick delivery
12 November 2022
Reply from The Alchemists Cupboard
Hello Mr Huntbach, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
I am content :)
I had some questions that i send through email and they were awnsered fast. I ordered and the order was dispatched the same day. After paying the import duties i received the order within a week (i live in NL so that is ok) .
Now trying the flavors i bought wich i will review later. So far this is my third order here and i am content.
7 November 2022
Reply from The Alchemists Cupboard
Hello Gerard, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
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