I have only shopped here once, and I will never do so again. I have contacted this online store via three emails and the contact form on their website to exercise my right to be forgotten under GDPR,... See more
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Hi , ordered a few different concentrated flavours . the "Flavour Apprentice" bottles plastic screw top seals were broken which was disconcerting . apart from that the service was good .haven't tried... See more
Company replied
Hello-Bonjour, Exquisite and smooth website interface . Serious checking purchase : easy pay by Chome-PAY to serious and cheap shipping with Royal Mail & finally La poste.fr. I hope there will... See more
Company replied
Good website, great prices and quick delivery. Large quantity ordered and everything arrived in-tact and sealed. Huge variety of flavour concentrates from plenty of manufacturers. Experienced is... See more
Company replied
Company details
Written by the company
The Alchemists Cupboard is the industry leader for all your DIY Mixing & Vaping supplies, from professional flavour concentrates, to easy-to-make “One-Shot” solutions & everything in-between.
Contact info
12 Charles Watling Way, NR5 9JH, Norwich, United Kingdom
- +44 (0) 1603 396906
- admin@thealchemistscupboard.co.uk
- thealchemistscupboard.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent range of concentrates for…
Excellent range of concentrates for making your own creations. Speedy delivery too.
10 November 2022
Reply from The Alchemists Cupboard
Hello John, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
5 Star products 5 Star service
As always top service and great products, my go to vape shop for all my juice.
Thank you for my quick delivery as always.
9 November 2022
Reply from The Alchemists Cupboard
Hello Sue, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
What an amazing company
What an amazing company. I received detailed help regarding making my own non-sweet juices. I used their Natural range of concentrates and found exactly what I was looking for. Highly recommended company.
9 November 2022
Reply from The Alchemists Cupboard
Hello Carole, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Easy people to deal with and very helpful
Good quality liquids wouldn't go anywhere else
4 November 2022
Reply from The Alchemists Cupboard
Hello Scott, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Faultless :))
Great products, reasonable prices with faultless and super quick delivery :))
7 November 2022
Reply from The Alchemists Cupboard
Hello Linzi, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Excellent products and quick delivery
6 November 2022
Reply from The Alchemists Cupboard
Hello Simon, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Adrian, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Great company
Great company, brilliant products and excellent customer service and support.
24 October 2022
Reply from The Alchemists Cupboard
Hello Alison, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Rob, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
My go to concentrate supplier
Always order my concentrates from here and they always deliver fast and exact. Great selection and service
19 October 2022
Reply from The Alchemists Cupboard
Hello Giles, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Item never arrived - Payment never returned
Placed an order on Aug 22nd, waited for a month without receiving any update whatsoever. Last time I checked the tracking number (late Sep) it said my item had been delivered. Except I never received anything and my local post office gave me a proof that it never got in the country. Ever since, my multiple attempts to contact thealchemistscupboard via mail were all ignored. Feels like I've been fraud and by reading other comments it looks like I'm not the only one.
27 September 2022
Reply from The Alchemists Cupboard
Hello Dionysios, I am sorry to hear you experienced problems with your order. But we have had no emails from you sir. Having just checked your tracking (RV215712780GB), it looks like delivery was attempted on Thursday 25th AUG, at 14.02pm. Just 3 days after you placed your order. This was not called for or collected and subsequently returned to us on the 15th of September. The next day we sent an email asking if you would like this refunded or the items re-sent, to which we never heard back. We are more than happy to sort this out for you. We are not frauds, we have been established over 10 years and would never dream of putting customers out of pocket. You will have received full tracking within your dispatch email. Please email us at admin@thealchemistscupboard.co.uk where we will happily sort this out for you. The Alchemist
Wide variety of stock
Wide variety of stock for the DIY enthusiast and now my one stop shop. Keep up the good work
23 October 2022
Reply from The Alchemists Cupboard
Hello Rob, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
5 out of 5 good service
5 out of 5 good service, lovely flavour of e liquid, I use ac ry4, i dont get my concentrate liquids anywhere else
19 October 2022
Reply from The Alchemists Cupboard
Hello Gavin, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Always fast delivery spot on
17 October 2022
Reply from The Alchemists Cupboard
Hello David, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
The product was as expected
The product was as expected, and arrived when it should however the long fill eliquid had leaked over everything.
15 October 2022
Reply from The Alchemists Cupboard
Hello Robert, we are very sorry to hear this, we have tried to contact you regarding this, but have yet to hear back. We would very much like to get this sorted for you, so if you could get back to us that would be greatly appreciated. The Alchemist
A great online vape store lots of…
A great online vape store lots of choice of stock and great prices too, and the customer service is second to none.
8 October 2022
Reply from The Alchemists Cupboard
Hello Nick, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply to your reply
Regarding the vg pg & nic they are of the highest quality and purchased from a VERY reputable dealer and not once have I had any issues with then tainting the flavour of any other juice I use
10 October 2022
Unprompted review
Reply from The Alchemists Cupboard
Hello Jason,
Please, this is the 3rd separate review you have left us for the same order. This has a serious effect on our ratings. If it was 3 orders, then fair enough, but it is 3 negative reviews for one single order. If you could reply within the last complaint, instead of raising a new one that would be greatly appreciated. Kind Regards
The Alchemist
Reply from The Alchemists Cupboard
Hello Nelly, Thank you for leaving us such a great review and for awarding us with 4 stars, we really appreciate it, but hope that next time we can improve to make it a 5* experience. We look forward to seeing you again soon. The Alchemist
Excellent service,large range of…
Excellent service,large range of concentrates & juice available,prompt delivery,i'm a tobacco flavour vaper and the AC-RY4 is the best i've found around,thanks
8 October 2022
Reply from The Alchemists Cupboard
Hello Michael, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Martin, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
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