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Hi , ordered a few different concentrated flavours . the "Flavour Apprentice" bottles plastic screw top seals were broken which was disconcerting . apart from that the service was good .haven't tried... See more
Company replied
Hello-Bonjour, Exquisite and smooth website interface . Serious checking purchase : easy pay by Chome-PAY to serious and cheap shipping with Royal Mail & finally La poste.fr. I hope there will... See more
Company replied
Good website, great prices and quick delivery. Large quantity ordered and everything arrived in-tact and sealed. Huge variety of flavour concentrates from plenty of manufacturers. Experienced is... See more
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Company details
Written by the company
The Alchemists Cupboard is the industry leader for all your DIY Mixing & Vaping supplies, from professional flavour concentrates, to easy-to-make “One-Shot” solutions & everything in-between.
Contact info
12 Charles Watling Way, NR5 9JH, Norwich, United Kingdom
- +44 (0) 1603 396906
- admin@thealchemistscupboard.co.uk
- thealchemistscupboard.co.uk
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great concentrates and fast delivery
3 October 2022
Reply from The Alchemists Cupboard
Hello Steven, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
So far no bad experience with
So far no bad experience with. Deliveries are always on time. Concentrates are really good. Can't ask for more ;)
7 May 2022
Unprompted review
Reply from The Alchemists Cupboard
Hello Pete, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Dragan, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
50 smackers down the drain.
I ordered 4 50ml bottles of various juices last week, nearly £50's worth. What a waste of money. They are all hideous and unvapable.
I will never order from TAC again!
Edit to update. I have tried calling you back twice now but just get the answerphone.
I am not often comfortable making calls due to a disability so I have to pick my moments to call.
I also know you have been in business a long time as I remember buying from your company when I started vaping 10 or more years ago. You were a trusted and highly recommended retailer.
This is why I am so disappointed.
18 September 2022
Unprompted review
Reply from The Alchemists Cupboard
Hello Joanna, Thank you for your review, i am really sorry to hear that our liquids we're not to your liking. I did try to call you to discuss this further, so if you could get back to me, i would be happy to look into this further for you. Having been established 10 years, it's not often we come across reviews of this nature, especially as a couple of the liquids you ordered are very popular. So it would be great to chat and just make sure the liquids are being used correctly. Kind Regards
The Alchemist
Fantastic Custard. The very best.
I have bought this custard several times in the past.
I recently bought the smaller bottle shot (200ml) to try it with the 25% mix suggested by some reviewers.
I’m glad I did. It’s absolutely fantastic at the suggested 1/5 mix ( 20%) but I wanted to try it at 1/4 (25%) like some had suggested.
Wow. It was a good call. It’s not “better” but it is “different”… there is a slight change in the depth of the flavour… it seems to linger more in your senses.
I have just bought 2 x 500ml shots and I have mixed one at 20 and one at 25.
However you do it, THE ALCHEMISTS CUSTARD will NOT disappoint you. Just be patient- minimum I suggest is 6 weeks… then it’s so nice, you will start to think the world is actually a nice place!
20 September 2022
Reply from The Alchemists Cupboard
Hello Mark, thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. You really can't beat a good custard, and we're happy you rate ours so highly. If you've not tried Biscuit Boss Custard yet, it is one i would highly recommend as we use the Alchemists Custard within this too. The biscuit gives it a different swing, but we had one review saying it was like dipping digestives in a bowl of custard. Anyways, we look forward to seeing you again soon. The Alchemist
Everything came as expected and got a…
Everything came as expected and got a fair few bargains, ta.
19 September 2022
Reply from The Alchemists Cupboard
Hello Jonathan, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
5 stars isn’t enough…
Absolutely on point. Awesome customer service and e-liquid to die for. Won’t be shopping anywhere else for my juice from now on.
10 September 2022
Reply from The Alchemists Cupboard
Hello Luke, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Paul, Thank you for leaving us such a great review and for awarding us with 4 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Quick delivery as always & still love…
Quick delivery as always & still love Rosy Apple e-liquid
7 September 2022
Reply from The Alchemists Cupboard
Hello Christine, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Quality products
Quality products, quick delivery, my only stop for my diy vape kit and products, flavour sensations
6 September 2022
Reply from The Alchemists Cupboard
Hello Gary, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Used to be good, But….
I am a regular customer and was alwas happy with the service, but unfortunately my latest order took long to be processed and i received my order with missing item
8 September 2022
Reply from The Alchemists Cupboard
Hello Mahmoud, I am really sorry to hear your displeasure towards your most recent order with us. Hopefully the team rectified/refunded your missing item for you all satisfactorily. In relation to your order taking longer than usual, unfortunately this was beyond our control, with Royal Mail being on strike, it has affected our shipping times. Hopefully this is all behind us now. Apologies once again and we look forward to improving on the 3 starts next time around.
The Alchemist
Fast and accurate delivery
Flavours I needed at good prices and most of all, delivered quickly and well packaged. Will use from now on.
22 August 2022
Reply from The Alchemists Cupboard
Hello Jon, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
The best vape shop around excellent…
The best vape shop around excellent products and the staff are super friendly and very helpful😊😊
5 September 2022
Reply from The Alchemists Cupboard
Hello Paul, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Steven, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Whytey20 , Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Very quick service thank you
5 September 2022
Reply from The Alchemists Cupboard
Hello Mel, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Fantastic purchase I would recommend…
Fantastic purchase I would recommend this company 100 %
29 August 2022
Reply from The Alchemists Cupboard
Hello Ian, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
These guys are definitely good
I have been using the site now for a couple of years. Great products & no bad experiences yet.
I have had a couple of calls after placing an order, Telling me sorry my order would be delayed by 1 day it would not meet my postage selection.
I was always offered a refund substitute or wait ( covid supply issues ect ). This makes me feel valued and has built my trust.
Well done guys !!!
28 August 2022
Reply from The Alchemists Cupboard
Hello Robert, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
Reply from The Alchemists Cupboard
Hello Libor, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. We look forward to seeing you again soon. The Alchemist
First time purchase
Great juices and a great price . I bought the bottle shots and base liquid so still waiting for them to steep .I am a big custard fan and this flavour smells so good ,I'm hoping to have found my ultimate custard .Will be ordering again soon
24 August 2022
Reply from The Alchemists Cupboard
Hello Jonathan, Thank you for leaving us such a great review and for awarding us with 5 stars, we really appreciate it. I have no doubt you have just found the ultimate custard, if you do enjoy it, be sure to check-out the other variations we do with this flavours. We look forward to seeing you again soon. The Alchemist
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