The All Things Furniture Co Reviews 

72
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Absolutely rubbish company. Was trying to buy a mattress. Contacted them and they said they'd send photos - didn't happen. Went to there warehouse but wasn't open, looked like it hadn't been in a... See more

Rated 1 out of 5 stars

A lovely looking product which we were informed, after chasing up, was out of stock with a 6-8 week lead time. Nothing on website to advise this. We were offered the option of cancelling our order,... See more

Company replied

Rated 5 out of 5 stars

Cannot recommend this retailer enough! Steve went above and beyond to organise large shipping half way through Europe and got his goods delivered well before Christmas. Shipping was researched... See more

Rated 1 out of 5 stars

Garden furniture is advertised as a 3 piece set, the wording is misleading as each item has to be purchased individually, the rocking chair is available much cheaper from other sellers, when challenge... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Children's Furniture Shop
  5. Rustic Furniture Shop
  6. Home audio shop

Written by the company

Welcome to The All Things Furniture Company, where Everything Starts With You. We're a small but growing family-run online furniture business, and our vision has always been to only showcase the very best quality products to our customers; we never settle for anything second best. We specialise in beds, mattresses, furniture, clocks, sound and audio products, and much more. We warmly invite you into our shop!


Contact info

1.8

Poor

TrustScore 2 out of 5

72 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(72)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They saved the day!

I can’t thank these guys enough for amazing above and beyond customer service! I saw something on line, called them and left a message, they rang me back and even though I was after the cut off for next day delivery, they went above and beyond to make sure my item was sent anyway, In time for my son’s birthday. Amazing customer service and even better price, loads cheaper than everyone else.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Export to France

Since Brexit it has been very tricky trying to have goods sent from the UK to France due to customs, duty and VAT control. When I found the Jaybee mattress I wanted on Allthingsfurniture I contacted them about delivering to France. No problem at all said Steve. Such confidence! I placed my order and waited. During the next few days Steve contacted me through WhatsApp to give me progress updates and the mattress arrived a week later by courier. I am so impressed with this service.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

The amazing service company

Ordered a bed & mattress which arrived quickly. Both are great quality & the customer service that I received from Steve was superb.
Would highly recommend to anyone & will definitely use again.

18 September 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a Jaybe bed which I needed…

Ordered a Jaybe bed which I needed urgently. So contacted Steve and the bed was ordered to be delivered direct from jaybe beds.
However when checking on delivery jaybe hadn’t sent the bed out, so Steve organised to go and collect the bed and deliver it direct to us! Fantastic service would recommend.

Thanks Steve and thanks Faisal for delivering the bed.👍

15 September 2021
Unprompted review
Rated 5 out of 5 stars

I was really pleased with my purchase…

I was really pleased with my purchase from this company , communication was good and item arrived earlier than predicted.
The quality and finish of this product was far better than another I recently purchased so much so I have since ordered , Steve is a genuine person to deal with and does his best to accommodate and deserves to do well ++++++

9 September 2021
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! DO NOT PURCHASE! Telling me my item was delivered last week then yesterday and now today!! I have ordered 2 beds and neither have arrived they have called me with attitude and told me to ring my bank to get money back!!! AVOID AT ALL COSTS!!!

7 September 2021
Unprompted review
The All Things Furniture Co logo

Reply from The All Things Furniture Co

Nobody said order was delivered last week! These were delivered today with a signature from customer at 12.53. Unfortunately the customer is the scammer not us. We will be speaking with our legal team regarding this appallingly unfair feedback. Get your facts right before accusing us in this manner!

Rated 5 out of 5 stars

What a fantastic company who really put…

What a fantastic company who really put customer service at the heart of everything they do. I had an awful experience from a previous company that failed to deliver a promised bed for a holiday let. I had very few days left to get it sorted before guests arrived but these guys sorted everything, including next day delivery to a remote area and kept in constant communication with me. Can’t fault this company and would highly recommend. I’ll be using their services again.

6 August 2021
Unprompted review
Rated 5 out of 5 stars

Great service,

Great service,everything went smoothly from the initial order,Nothing to much trouble,delivery confirmed and the delivery driver very efficient.

24 March 2021
Unprompted review
Rated 5 out of 5 stars

First Class Service and Quality

We have just purchased a table from this company, the price, value and quality is superb! We actually hit a snag on delivery and Steve personally took this issue on. He stayed in constant touch, chased and ensured our beautiful table was delivered! We love it and would totally recommend the company to anyone looking for furniture! Steve in particular was superb!!!

27 January 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service, at a brilliant price, item well packed. I contacted the Company several times re delivery time table. This was delayed through circumstances beyond anyone’s control. Delivery price value for money, I would go back to them without hesitation! 👍

27 December 2020
Unprompted review
Rated 5 out of 5 stars

The way online shopping should be.

Found a bed (the Pentre Oak bed) we loved on ebay and decided to contact the company direct to see if there were any faster dispatch options. We received quick replies to all emails, and within a couple of hours the bed was ordered and paid for. It arrived safely with us a few days later. The bed is fantastic and just what we were looking for, the communications were top notch, and we couldnt fault a thing. Very very happy and would recommend the company to all.

14 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quality product arrived very quickly. Slight damage in transit and was replaced without question. Can't rate highly enough.

14 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Faisal was super responsive and helpful. Competitive pricing too. Delivery (collection from factory) was missed due to traffic, so delivery to us was a bit later than expected. Overall an extremely positive experience.

7 November 2020
Rated 5 out of 5 stars

Excellent

Thank you very much for the shelves they are quality, well made exactly to the size I ordered and delivered on time with prior warning for time of delivery
Thank you very much for an excellent service

27 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Wish all where as good. Will not hesitate to use again. Keep up the good work.

23 October 2020
Unprompted review

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