We ordered a very large fridge freezer, It was a very tight fit through the final door , the delivery lads were knowledgeable and professional….. the appliance doors were eventually removed and repla... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great price and very quick delivery. Delivery drivers very helpful and kept us regularly updated on delivery time (although would have been good to get advance notice of date!). Thank you.
Company replied
Excellent service - informative and helpful when discussing the various options. Delivery was also extremely good - with very courteous staff - I was able to discuss and decide on best date I will... See more
Company replied
The Appliance company had great deals on what I was looking for. They were helpful and very professional. I was very impressed by their care on delivery to not touch any walls/doors etc. Would definit... See more
Company replied
Company details
- #64 of 134 best companies in Appliance shop
- #3 of 10 best companies in Appliances customer service
- #16 of 29 best companies in Delivery Service
Written by the company
Founded in 2016 as the Fridge and Freezer Company, we began by supplying premium Liebherr products with full logistical support, from stockholding to nationwide trade shows. As demand grew, we expanded into sourcing high-end, graded appliances at unbeatable prices, partnering with leading brands across the industry. Today, as The Appliance Company, we offer a wide range of premium graded and brand-new appliances to customers across the UK. Our specialist two-man white glove delivery service ensures a seamless experience, whether you’re purchasing discounted graded models or the latest releases. At The Appliance Company, our goal is simple: exceptional products, exceptional service, every time.
Delivery Service
Written by the company
- White Glove Delivery Service
- We operate a specialist two-man white glove logistics service for several high-end brands, delivering premium VIP home delivery experiences with a strong focus on professionalism, care, and customer service.
Contact info
Denton Road, NN7 2BG, Northamptonshire, United Kingdom
- 01234391144
- enquiries@theappliancecompany.co.uk
- theappliancecompany.co.uk
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"The installation went great
"The installation went great. The team was friendly and professional, and they provided a thorough demo afterward. Perfect service!"
1 June 2026
Unprompted review
Reply from The Appliance Company
Hi James, we are happy to hear that you had a great experience with our delivery team that strive to be the best for all our customers, we hope to see you soon!
Excellent service
Had a great experience from website to doorstep, easy and quick.
22 June 2026
Unprompted review
Reply from The Appliance Company
Thank you for your review, we take pride in our quality and speedy website to door.
Fantastic Company
Fantastic customer service. The company helped us out immensely with a slot in oven which needed hard wiring. Their prices are extremely competitive. All A grade appliances. I won’t be buying from any other company from now on. A good, transparent and honest company.
8 June 2026
Reply from The Appliance Company
Hi Janaine, we are so happy that you recieved such great service from website to fitted into place. We hope your enjoying your appliance and come back for all your home and kitchen upgrades.
Reply from The Appliance Company
We are happy to hear you had such a great experience.
Driver delivered my parcel safely and…
Driver delivered my parcel safely and was respectful of my property.
11 June 2026
Reply from The Appliance Company
We are so happy to hear that our delivery team handled the delivery service to a high standard and we hope you come back for all your appliance needs!
Very professional and great offers!
The Appliance company had great deals on what I was looking for. They were helpful and very professional. I was very impressed by their care on delivery to not touch any walls/doors etc. Would definitely recommend and use again!
18 February 2026
Reply from The Appliance Company
Hi Victoria, we appreciate the kind review and are happy to hear how impressed you are from site to doorstep and hope to help you with all your appliance and home upgrades.
Superior customer service and a wealth…
Superior customer service and a wealth of knowledge on all their products sets this company in a league of its own. You feel welcomed and important which is a rare thing in this consumer world. The company go the extra mile.
I will certainly be going back to them.
21 May 2026
Reply from The Appliance Company
Hi Marc, we are so happy to hear that you've had such great experiences with us and we love to hear the feedback. Hopefully we will hear from you soon for all your appliance needs and home upgrades.
Lack of communication
Lack of communication, wrong delivery date given then no indication when item will eventually be delivered.
3 June 2026
Exceptional value for money and…
Exceptional value for money and excellent customer service. A special mention for Matthew who goes above and beyond. He was very careful not to damage anything when he unloaded and even gave me a free appliance company pen, which writes beautifully.
1 May 2026
Reply from The Appliance Company
Hi Angela, we are so happy to hear you had a 5 star experience when purchasing from us as well as such a great time with our service from site to door, we cant wait to help you with all your appliance needs in the future.
Purchase was easy trouble free and…
Purchase was easy trouble free and delivery was first class with all the help I needed. Thank you
1 May 2026
Reply from The Appliance Company
Hi Gordon we are so happy to hear you had a trouble free experience with us and can't wait to help you with all your future appliance needs.
Excellent service and delivery
Excellent service and delivery! Fairly priced and great service.
6 May 2026
Reply from The Appliance Company
Happy to hear you had such a great experience with us and we can't wait to help you with all your future home upgrades.
Superb personal touch
Superb personal touch, will never use AO again. Nothing too much trouble on delivery. Communication was excellent
30 April 2026
Reply from The Appliance Company
Thank you Lindsay for leaving such a positive review and we are delighted to here you had a 5 star experience with us. We can't wait to help you with your next appliance and next home upgrade.
Excellent service
Excellent service - informative and helpful when discussing the various options.
Delivery was also extremely good -
with very courteous staff - I was able to discuss and decide on best date
I will happily deal with this company again
11 March 2026
Reply from The Appliance Company
Hi Rosie, we are so happy to hear you had such a great experience with us from deciding which appliance suits you best, right through to delivering on your doorstep. Hope to hear from you soon to find your next home upgrade.
Great price and very quick delivery
Great price and very quick delivery. Delivery drivers very helpful and kept us regularly updated on delivery time (although would have been good to get advance notice of date!). Thank you.
15 April 2026
Reply from The Appliance Company
Hi Rob, happy to hear you had such a great experience with our team and our service and hope you return for all your appliance needs and house upgrades in the future.
Reply from The Appliance Company
Happy to hear you had such a good experience with our service and hope to see/hear from you in the future.
Reply from The Appliance Company
Happy to hear you were pleased with our service and hope you return in the future.
Excellent service
Our first order was sent in good time. However there was an item missing. When I called in the gentleman I spoke to was very helpful and the missing item
Was sent on a 24hr turnaround.
Really recommend The Appliance Company
14 May 2026
Reply from The Appliance Company
Hi Gina we are so happy to hear that you were pleased with your experience with us and happy to here we had a quick turn around with that missing item.
Very helpful when delivering my order…
Very helpful when delivering my order and taking away our old appliance. Arrived on time and communicated what time you would arrive. Thankyou.
17 April 2026
Reply from The Appliance Company
Hi Stu! Thank you so much for your review and happy hear that you enjoyed our service.
quick delivery product as described
1 May 2026
Reply from The Appliance Company
Hi Debra, hapt to hear that you had a good experience with us and that you enjoy the product. Always here for all your appliance needs.
Reply from The Appliance Company
Happy to hear we gave you that five star feeling, come back for that fresh appliance feeling.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.