The Artificial Grass Company Nationwide Reviews 

254
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services, noting that items arrive promptly and ordering online is exceptionally smooth. People also warmly appreciate the stunning product quality, wide range of available options, and the genuinely helpful attitude of the delivery drivers. However, some people mentioned receiving damaged items or pieces cut in different orientations that could not be joined properly for their landscaping projects. Consumers noted occasional negative instances where the material felt cheap, arrived in poor condition, or failed to completely match the advertised standards, requiring extra effort to resolve.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the amazing quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrive on time... See more

Order

People report ambiguous experiences with order, as many reviewers highlight easy online ordering, quick... See more

Service

Customers had positive experiences with service, frequently highlighting the swift and prompt delivery from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more

Company replied

Rated 5 out of 5 stars

Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more

Company replied

Rated 5 out of 5 stars

Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more

Company replied

Rated 5 out of 5 stars

From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more

Company replied


Company details

  1. Garden
  2. also in
  3. Garden centre

Written by the company

A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(254)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - item arrived three days earlier than offered.
Have used this firm before - that is why l have used them again.
Many thanks.
Regards,
Mav

8 September 2022
Rated 5 out of 5 stars

Easy to order,quick delivery

Easy to order, only small negative is the email for delivery had gone to my spam email and i didnt realise it was coming thar day,but exceptional delivery guy, the property rear garden is awkward to get round too, the guy realised I was on my own and offered to help carry, I said thanks but no thanks. He insisted he had a few minutes and helped anyway, absolutely brilliant help. What a star!

25 August 2022
Rated 5 out of 5 stars

Artificial grass was exactly as…

Artificial grass was exactly as described, looks and feels natural. Ordered the grass on the weekend and it was delivered within 4 working days. Will definitely recommend this product and The Artificial Grass Company

19 August 2022
Rated 5 out of 5 stars

Yet another successful order!

This is the 2nd lot of grass have had from this company. Yet again great service and for the type I ordered for my son was the cheapest around. The delivery guys delivered into their garden and were polite. Top service, many thanks 😊

8 August 2022
Rated 5 out of 5 stars

Fantastic service from the very first…

Fantastic service from the very first call. They advised me what to do before purchasing the grass to prepare my garden. Ordered a variety of samples before deciding to go for the Birch 37mm grass and it has completly changed the look of my garden, love it.

Highly recommend this company

30 June 2022
Unprompted review
Rated 1 out of 5 stars

Unhappy with delivery

The ordering process was easy and we were very happy with how well informed we were with regards to shipment etc. But we were not particularly please with how this was delivered. We received a phonecall at 9pm to advise us that our delivery was coming midnight! And then when we asked for it to be early the next morning, the driver stated he didn't want to do this as this was his last delivery. I appreciate that but when you have young children and full time jobs you really could do without having to move a roll of AstroTurf from the front garden at 1am. Especially as I do not know where we would have stood, had this delivery been robbed from outside our house. Thankfully we have a driveway as part of our street are terraced houses with no front gardens or off road parking.

10 June 2022

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