The Baby Den Reviews 

96
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had to change colour right after buying it. The customer team were extremly flexible and updated the colour and gave as much information we could to make a decision. The delivery was done very smoo... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service with very fast replies. My baby nest arrived with an issue, but it was rectified quickly and professionally with no hassle. The team were responsive, helpful, and resolved e... See more

Company replied

Rated 5 out of 5 stars

This is my second baby nest. Not only is it aesthetically pleasing to look at within your home but most important my baby loves it. The base is a lot bigger than other competitive brands such a docka... See more

Rated 4 out of 5 stars

Well packaged and prompt delivery Only thing was delivery driver left the Cardboard parcel outside which was fine, but in heavy rain!! Some other deliverers will put there packages in a waterproof... See more

Company details

  1. Baby shop
  2. Baby Clothing Shop
  3. Childrens Shop

Written by the company

The Baby Den offers a large selection of premium quality baby & children essentials to make you parenting journey that little bit easier and even more enjoyable.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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4.8

All reviews

(96)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After being scammed by another company…

After being scammed by another company for a crochet crib The Baby Den saved the day for us.
I contacted them , they assured me it would be with me in a couple of days and low and behold it was. It was delivered on time and packed well. Honestly a big thanks from the bottom of my heart !❤️

29 May 2025
Unprompted review
The Baby Den logo

Reply from The Baby Den

Dear Breda,

Thank you so much for sharing your experience - we're genuinely sorry to hear you went through such a stressful situation, but we're really glad we could help turn it around for you.

Thank you for putting your trust in us, and for your kind words - they truly mean a lot. If you ever need anything at all, we’re always here.

Warm wishes,
Nicol
Owner, The Baby Den

Rated 5 out of 5 stars

Fabulous product

Fabulous product. I would recommend this company. After being caught out by another company The cosy baby and having to claim our money back through our bank. This company saved the day and got my basket and mobile to me in time for my daughters baby.

2 May 2025
Rated 5 out of 5 stars

I ordered the Velour Cot Bumper…

I ordered the Velour Cot Bumper (4-braids). It's fit for purpose, good quality and a really lovely touch to the room. I was worried it was going to look/feel like suede, but it doesn't. Really happy with the order and would definitely use Baby Den again.

17 October 2024
Rated 4 out of 5 stars

This bear 🐻 rug is super cute

This bear 🐻 rug is super cute and looks fab in our nursery. The material is soft and as pictured online.

I wasn’t impressed by the packaging given how much this cost. Plus I was expecting it to have more thickness to it given the picture but is fine on carpet.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I bought the baby nest which is absolutely beautiful and amazing quality and arrive quickly and packaged well.
I have the bouclé car seat blanket on the way which I’m excited to receive.
The customer service at The Baby Den is outstanding and Nicol the owner is just so helpful.
I can’t wait to purchase again.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

I bought this for my daughter who is…


I bought this for my daughter who is due April. So not be used yet . But the quality of the baby nest is lovely . The service was excellent. Was out off stock when I tried to order requested a email when back in stock. Received email to say back in stock ordered it that day and was delivered the next day.

22 October 2024
Unprompted review

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