The Bed Specialist Reviews 

348
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently highlight that the staff members are extremely knowledgeable, welcoming, and provide thoughtful advice without ever applying any sales pressure to purchase. Consumers frequently praise the prompt, professional delivery service, noting that the wide range of available beds and mattresses offers exceptional long-term comfort. However, some customers also noted minor issues during delivery or found that their initial mattress purchase felt a bit too soft. A small number of people experienced small initial setbacks that required prompt resolutions, careful adjustments, or product exchanges to ensure complete customer satisfaction.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, frequently highlighting their helpful, friendly, and... See more

Product

Customers consistently note positive experiences with product, highlighting wonderful beds and mattresses... See more

Service

People report positive experiences with service, highlighting knowledgeable staff who offer trusted advice... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals, quick scheduling, and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Preston Bed Centre are very knowledgeable about every aspect of a goods night sleep. They do not rush you to make a decision about which bed to choose, answering any questions which you have. Deliv... See more

Company replied

Rated 5 out of 5 stars

The staff at the Bed Specialists listened to what we wanted and provided us with the information we needed to make an informed choice. We were able to look at and try several mattresses in the shop.... See more

Company replied

Rated 5 out of 5 stars

Really knowledgeable about the beds and spent lots of time advising us on how each option would fit our needs. Staff were all very pleasant and helpful and we were given good information about deliver... See more

Company replied

Rated 5 out of 5 stars

Great family business, trusted advice & really good selection of quality mattresses. Also now do bedding & unusual size sheets too! Many thanks for your help😊

Company replied


Company details

  1. Bed shop
  2. also in
  3. Bedding Shop
  4. Bedroom furniture shop
  5. Furniture Accessories
  6. Home Furniture Shop
  7. Mattress Shop

About The Bed Specialist

Written by the company

The Bed Specialist is a trusted independent family business trading in Yeovil for 60 years.

We offer unrivalled expert advice and guidance on a huge choice of quality beds and mattresses by leading brands such as Vispring, Hypnos, Enchanted House, Dunlopillo and more.

Our ethos is that great customer service, advice, competitive prices, and quality products should be at the centre of what we do and has been since the business was established in 1965.

With over 40 beds, mattresses and bed frames on display in our Yeovil showrooms we always look to expand what is on offer and source the finest beds and mattresses available from trusted suppliers.

Visit us in store at 106 Huish, Yeovil, BA20 1AQ to try and see for yourself, browse all our current offers on our website at www.thebedspecialist.co.uk and speak to one of our trained friendly team on 01935 423596 for the best advice and guidance.

We offer free national home delivery, bed assembly and old bed recycling services. Our 14 day price match guarantee means you can be assured of the most competitive prices or the difference refunded after purchase. We even offer a 100 night sleep trial on selected brands and mattresses for added peace of mind.

Our third generation family business is here to offer you the very best customer experience from our home in Yeovil - care, attention, advice and knowledge with extensive choice and the very best prices.

Call us today to see if we can help you find your perfect new bed. We look forward to speaking with you.

Our Website

Beds

Mattresses

Headboards


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.9

All reviews

(348)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Company

It is wonderful to walk into a family owned business which has a real place in the local community and displays a real pride in their history.

Service is brilliant, staff are friendly, helpful and knowledgable.

Delivery on time and with no problems at all

Would definately recommend The Bed Specialist

20 September 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for the fantastic review, we appreciate knowing the work we do and the service we provide matters and folks are happy with the products we sell.

Here's to the next 60 years!
Sleep well,
Nick and team

Rated 5 out of 5 stars

Absolutely outstanding service in every…

Absolutely outstanding service in every respect. We experienced wonderful customer service, clear unbiased advice, no hard sell. Cannot recommend highly enough.

20 September 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

That is a fabulous write up - thank you so much! We truly appreciate it when local customers recommend us like that - others will read this and hopefully trust us with their next purchase!

We hope you sleep well, and thanks once again for shopping with us!

Take care,
Nick

Rated 5 out of 5 stars

We were very impressed by the quality…

We were very impressed by the quality of the products and the knowledge and professionalism shown. We were made extremely welcome and not pressurised into making any decisions. Ultimately we purchased a rather splendid mattress and will definitely use the Bed Specialist again 😊

27 September 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

We are thrilled to know you had such a great experience shopping with us, thanks so much for your business!

Sleep well and see you again some day,
Nick

Rated 5 out of 5 stars

Personal Buying Experience!

We decided to buy our new mattress from a local family company hoping for a more personalised experience and advice due to suffering from a painful back. We weren't disappointed, not rushed, lots of advice, lots of choice and no pressure! We haven't actually slept on our new mattress yet but am confident we will get a good night sleep when we do. I would, and have, recommend anyone in the market for a new mattress or pillow to shop here!

27 September 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Maria,
That's a lovely thing to read, thank you for that.

When you do finally get to sleep on your new mattress, call us and let us know how you're getting on. We hope you'll get untroubled sleep for many years to come!

Take care,
Nick

Rated 5 out of 5 stars

The Huish Bed Specialist family company.

We have always used the Huish Bed Specialist company with confidence. Their service is impeccable from ordering to delivery, the atmosphere is calm to enable you to select your bed/mattress and the staff have thorough knowledge of each bed. It’s then delivered, assembled quietly and efficiently and any packaging is taken away. Guidance and help with choosing your bed is always given if needed. A good feeling to support a local family company.

1 October 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Stephanie,
This is exactly the feeling we hoped customers would get when they are welcomed into our showrooms.

I am so happy you were able to find the bed of your dreams and thanks for the in-depth review of your recent experience.

I hope others feel the same too!

Sleep well and take care.
Nick

Rated 5 out of 5 stars

Great service from The Bed Specialist…

Great service from The Bed Specialist when purchasing a new rattan headboard. It was made to order and I was kept informed during the manufacturing process. Delivered today, the headboard looks great. Very pleased with my purchase!

10 September 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks Alison, we really appreciate your review and recommendation.
Nick

Rated 5 out of 5 stars

Locally ran company

Locally ran company, very helpful and knowledgeable staff.
Amazing customer service, delivered bed and built it. Would highly recommend to anyone looking for a new bed or mattress.

7 August 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks so much Naomi, we appreciate your review.
Nick

Rated 5 out of 5 stars

Repeat customer

We’ve bought several mattresses from The Bed Specialist over the past 30+ years and the service and professionalism has always been excellent.

The sales team are extremely knowledgeable and seem genuinely interested in getting the right mattress for you. I didn’t feel under any pressure to make a purchase but glad we did as we are really pleased with our new mattress.

The delivery was quicker than expected and, again, the service was excellent.

24 July 2025
Rated 5 out of 5 stars

Found the Bed Specialist while looking…

Found the Bed Specialist while looking for some hard to find pillows; called them to check availability, was promptly and courteously assisted, and received the desired pillows less than 36 hours later. Excellent service, highly recommended.

13 August 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you for the kind review, we appreciate it!

Rated 5 out of 5 stars

Good personal service would recommend

Good personal service from our local bed specialist. Delivery good and polite delivery men.
A good experience would recommend shopping at the Bed Specialists

6 August 2025
The Bed Specialist logo

Reply from The Bed Specialist

We are thrilled you had such a good experience shopping with us, thank you once again for your purchase and we hope you are sleeping well!
Best wishes,
Nick

Rated 5 out of 5 stars

Excellent service

The service, support and information about the mattress was excellent. The delivery was as planned and professional.

7 August 2025
The Bed Specialist logo

Reply from The Bed Specialist

We appreciate the review, and your business.
Thanks once again,
Nick

Rated 5 out of 5 stars

We are so pleased with the friendly and…

We are so pleased with the friendly and helpful advice
when we visited your showroom and selected our new
mattress' The help from Tom & his mate when they
delivered our purchase was also very good and much
appreciated, We have no hesitation in recommending your Company to friends and family.
With kind regards William Hitch

24 July 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thank you once again for the kind recommendation Mr Hitch,
Take care,
Nick

Rated 5 out of 5 stars

Excellent Service

An absolute pleasure to deal with, so informative, friendly and value for money. The delivery drivers were helpful and polite too. We would recommend The Bed Specialist over any other retailer for sure - Thank you

9 July 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for the kind recommendation Jayne, we really appreciate that. Sleep well,
Nick and The Bed Specialist Team

Rated 5 out of 5 stars

Really helpful and knowledgeable staff.

Really helpful and knowledgeable staff.
Super comfortable bed.

9 June 2025
The Bed Specialist logo

Reply from The Bed Specialist

Thanks for recommending us - we're glad you find the bed so comfy, that's always a relief to hear!!

Take care,
Nick

Rated 5 out of 5 stars

There was no pressure

There was no pressure. We were allowed to test the different beds/ mattresses without sales pressure but given information when we asked questions.

27 May 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Thank you so much for the kind review Wendy, we always strive to be helpful without pressuring anyone! Nobody likes pushy salesman do they!
Take care,
Nick

Rated 1 out of 5 stars

Terrible experience with Nick and Bed…

Terrible experience with Nick and Bed Specialist. Ordered a mattress pad for my mattress. A month later it arrives. I take it out of the box and open the packet to discover it's a single not a king size as requested. Nick was incredibly rude and patronising and refused to help. Be careful with this company.

21 June 2025
Unprompted review
The Bed Specialist logo

Reply from The Bed Specialist

Hi Matt, we really value honest feedback and will always go above and beyond to help every customer no matter how we are treated.

I can confirm the bedding item you purchased from us was the correct size as stated on your online order and I am so sorry but we don't accept bedding returns when unpackaged. Thank you for checking and accepting these terms when ordering from us.

Im sorry to read you are not satisfied with the bedding you purchased. I am very happy to offer you another item at wholesale if this is acceptable to you. If there is any way we can help in the future please don't hesitate to get in touch.

Thanks so much for supporting our family business with your recent purchase and I hope this goes some way to showing you we treat every customer fairly.
Take care,
Nick

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